Hello!

Please check in Website Manager which template is assigned for your mobile version: https://www.screencast.com/t/CuLw1PERB
If you created a mobile page, then also you need to assign it. Please check our guide from here to understand how exactly you can assign a mobile page to your homepage:
https://tagdiv.com/newspaper-10-3-7-update-brings-customizable-and-fast-mobile-pages/

Please try not to reply multiple times in the topic if possible, this will only delay our response. Replying multiple times will refresh the topic date and move it to the back of the line, we answer from oldest to newest.

Thank you!

Hello!

I checked your website page on mobile, but it is working fine on my side.
We tested with our theme the WP Super Cache and with the settings from our guide this is working correctly: https://forum.tagdiv.com/cache-plugin-install-and-configure/
Hope that helps you!

Thank you!

Hello!

I checked your website and it seems you solved some issues.

For this error you can check our guide from here at point 5: https://forum.tagdiv.com/tagdiv-composer-not-working/
Also, try to deactivate ALL plugins except tagDiv ones, also if you are using a cache plugin, deactivate it, clear all cache(also from your browser) and try again.
Please also check the page for special characters and remove them if they exists.

In order to edit the footer or header, you just need to access the homepage for example, edit with TagDiv Composer and you can customize there how you want from the element’s settings.

Thank you!

Hello!

Please make sure your WordPress, TagDiv plugins are up to date.
Try to reinstall the TagDiv Composer plugin, if the problem is still there please start looking for a plugin conflict.
Also, if you are using a cache plugin, deactivate it, clear all cache(also from your browser) and try again.

Thank you!

Hello!

Unfortunately, with Gutenberg editor can realize only something like that:
https://www.screencast.com/t/5aAOapr6YMrg

Thank you!

Hello!

The issue can be from a plugin conflict, that’s why, please deactivate ALL plugins except tagDiv ones, also if you are using a cache plugin, deactivate it, clear all cache and try again.

Thank you!

Hello!

I checked your website page and it seems to work.
Did you manage to solve your issue?
If not then set again the link and try again.
Also, try to delete your cache.

Thank you!

Hello!

The issue can be from a plugin conflict, that’s why, please deactivate ALL plugins except tagDiv ones, also if you are using child theme or cache plugin, deactivate them, clear all cache(also from your browser) and try again.
If this problem is not solved after that, then we need to take a look and see what happened there.
Please contact us via email at contact@tagdiv.com and provide the following:
– admin url and credentials
– a link to this topic in order to identify you
Our team will take a look!

Thank you!

Hello @Colleric!

If you want we can investigate your issues and let you know what can be done in your case regarding to AMP, just send an email at contact@tagdiv.com and provide wp-admin. Also paste a link to this topic so we can easily identify you.
Let us know and we will gladly assist you.

Thanks!

Hello!

You can check our guide here: https://forum.tagdiv.com/gallery-2/
There can be used Gutenberg editor.

Thank you!

Hello!

Please make sure you have NOT installed Mobile Theme plugin.
Let us know about your results!

Thank you!

Hello!

You will find the files in td-standard-pack/Newspaper/parts/header.
If you make the changes in a child theme, then yes it is right, the changes will remain after the theme update.
Take a look here also, it could help you: https://forum.tagdiv.com/the-child-theme-support-tutorial/

Thank you!

Hello!

Make sure you did the right change. If you use the Mobile Theme plugin, then you are able to select the menu in Newspaper -> Theme panel -> Mobile Theme -> Header -> Main menu.
If you don’t use the Mobile Theme plugin, then please provide more information about your issue, also a screenshot or your website page.

Thank you!

Hello!

I already replied to you in this topic: https://forum.tagdiv.com/topic/disable-mobile-header-menu-transition-effect/
If you really want to change the theme code, then I recommend you to contact our custom work team here: https://tagdiv.com/premium-customization-services/ because this will require custom work which is not covered by the support team.

Thank you!

Hello!

As my colleague describes above the situation, you are not able to disable the animations in our theme.

Thank you for your understanding!

Hello @docmandoo!

I just replied to your topic here: https://forum.tagdiv.com/topic/the-10-4-update-has-destroyed-my-webiste-2/#post-395036
Please don’t create another topic with the same issue!

Thank you for your understanding!

Hello @docmandoo!

Please make sure your WordPress, TagDiv plugins are up to date.
Try to reinstall the TagDiv Composer plugin, if the problem is still there please start looking for a plugin conflict.
Also, if you are using a cache plugin, deactivate it, clear all cache and try again.
If you use default templates and your settings are missing, then make sure you have Standard Pack installed and active.

Let us know about your results!

Thank you!

Hello!

Please provide us more information and screenshots about your issue, and also specify which mobile version you use, so we can help you efficiently.

Thank you!

Hello @Devava!

Please note that we try to answer to as many topics we can (support hours (GMT+2) are from Monday to Friday: 8:00 AM – 17:00 PM), we start from the oldest to newest, once that is set a new reply in a topic this will be move the new topics, therefore it can take some time until we get back to your topic.

Please make sure your wordpress, TagDiv plugins are up to date.
Also, if you are using a cache plugin, deactivate it, clear all cache(also from your browser) and try again.

If this problem is not solved after that, then we need to take a look and see what happened there.
Please contact us via email at contact@tagdiv.com and provide the following:
– admin url and credentials
– a link to this topic in order to identify you
Our team will take a look!

Thank you and sorry for the inconvenience created!

Hello!

Can you please provide more information about your issue and also a screenshot to help you efficiently?
Also, I recommend you to use the WP Super Cache and with the settings from our guide this is working correctly: https://forum.tagdiv.com/cache-plugin-install-and-configure/

Thank you!

Hello!

Please access Newspaper -> Theme panel -> Analytics/JS Codes and there you will find out where to paste your codes.

Thank you!

Hello @gcamara!

If you change any images on your website, make sure you purge everything.
For more details about CDN and its configuration please check our tutorial here: https://forum.tagdiv.com/cloudflare-cdn/

Thank you!

Hello!

Please make sure your wordpress, TagDiv plugins are up to date.
Also, if you are using a cache plugin, deactivate it, clear all cache and try again.

If this problem is not solved after that, then we need to take a look and see what happened there.
Please contact us via email at contact@tagdiv.com and provide the following:
– admin url and credentials
– a link to this topic in order to identify you
Our team will take a look!

Thank you!

Hello!

In order to have the settings in Theme Panel for default templates you need to install Standard Pack plugin.

Thank you!

Hello!

I recommend you to use Gutenberg for smart lists because that plugin you mentioned about it is not tested yet with our theme, so I can not say if it will work or not, but still you can test it and choose one which is suitable for you.
Take a look here: https://forum.tagdiv.com/post-formats-for-tinymce/

Thank you!