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Bettina
tagDiv Staff

Hello!

If your page was built with TagDiv Composer plugin, then you can not display the page content on AMP.
A solution for this could be to edit the page normal and set this setting disabled: https://www.screencast.com/t/BtU34Vje
After this, the page content will be displayed the same like in desktop.

Thank you!

Bettina
tagDiv Staff

Hello!

Unfortunately, there is no setting to copy-paste the whole style, just the template between posts and categories to be the same.

Thank you for the suggestion!

Bettina
tagDiv Staff

Hello!

We need to take a look and see what happened there.

Please contact us via email at contact@tagdiv.com and provide the following:

– admin url and credentials
– cPanel url and credentials
– a link to this topic in order to identify you

Our team will take a look!

Thank you!

Bettina
tagDiv Staff

Hello!

The issue can be from a plugin conflict, that’s why, please deactivate ALL plugins except tagDiv ones, also if you are using child theme or cache plugin, deactivate them, clear all cache and try again.
Let us know about your results!

Thank you!

Bettina
tagDiv Staff

Hello @andreeaj!

You can choose a main menu for mobile from Newspaper -> Theme panel -> Mobile theme like this:
https://www.screencast.com/t/KolrXE92
And you can build a menu from Appearance -> Menus.
Hope that helps you!

Thank you!

Bettina
tagDiv Staff

Hello!

Please take a look for more information about this in our guides here:
https://forum.tagdiv.com/top-bar-templates/
https://forum.tagdiv.com/weather-widget/
Hope that helps you!

Thank you!

Bettina
tagDiv Staff

Hello!

Please note that Disqus plugin and Schema & Structured Data for WP & AMP have not been tested with Newspaper Theme. Disqus is known to be a bit of a trouble maker in Newspaper Theme. We recommend and use SEO Yoast plugin.

Thank you for your understanding!

Bettina
tagDiv Staff

Hello!

Please start looking for a plugin conflict with our theme how I suggested you in this topic: https://forum.tagdiv.com/topic/lost-contentbroken-links/
If the problem is still there, then please contact us via email at contact@tagdiv.com and provide the following:

– admin url and credentials
– cPanel url and credentials
– a link to this topic in order to identify you

Our team will take a look!

Thank you!

Bettina
tagDiv Staff

Hello!

If you use a default template, then you can not edit that page with TagDiv Composer plugin. Also, make sure you have installed Cloud Library and Standard Pack.

Thank you!

Bettina
tagDiv Staff

Hello!

Normally, it should be working well and show up all viewports when you edit a desktop page, but when you edit a mobile page, then only the mobile viewport is appear.
Please make sure you have selected a mobile page here: https://www.screencast.com/t/gZyQuDV3kUVf

Let me know about your results!

Thank you!

Bettina
tagDiv Staff

Hello!

If you install any demo, then you should still have the content and pictures in your WP Dashboard.
The issue can be from a plugin conflict, that’s why, please deactivate ALL plugins except tagDiv ones, also if you are using child theme or cache plugin, deactivate them, clear all cache and try again.
If the problem is not solved after this, then please provide me a link to your website in order to inspect more about your issue.

Thank you!

Bettina
tagDiv Staff

Hello!

Normally it should working like you can see in Yoast’s setting.
Please make sure you save it like that and also after modifications the post was reindexed by Google.
If the problem persists, then please contact us via email at contact@tagdiv.com and provide the following:

– admin url and credentials
– A link to this topic in order to identify you

Our team will take a look!

Thank you!

Bettina
tagDiv Staff

Hello!

The animation effect is canceled if all the required images are not loaded in 2 seconds. This rule is also available at block’s loading content using ajax, if the animation is enabled. Please increase your page speed and try again.

Thank you!

Bettina
tagDiv Staff

Hello!

Our theme was tested with those plugins: https://www.screencast.com/t/82ZThIrU
Or, you have to test one to see which is better for your needs.

Thank you!

Bettina
tagDiv Staff

Hello @greenbooks!

TagDiv Composer is not working on that page because you use a default template. So, if you will use a cloud/PRO template, then you will see also the button right there.
Please read more about TagDiv Composer plugin functionality descripted in our guide:
https://forum.tagdiv.com/tagdiv-composer-tutorial/

Thank you for your understanding!

Bettina
tagDiv Staff

Hello!

I recommend you to install the AMP from the plugins page of your dashboard like this to avoid any errors: https://www.screencast.com/t/onBunFdmWJQS
Please try and let us know the results!

Thank you!

Bettina
tagDiv Staff

Hello!

I checked your website page and it seems you have sticky header.
If you want to deactivate the sticky header, then for all pages your sticky header will disappear include homepage also.
If you want to change the header from some pages then you need to do a similar procedure how I explained in this topic: https://forum.tagdiv.com/topic/different-logo-in-categorypage/.

Thank you!

Bettina
tagDiv Staff

Hello @talkbasket!

I’m glad you have managed to solve the issue.
Let me know if you need further assistance.

Have a nice day!

Bettina
tagDiv Staff

Hello!

All demos are included in the Newspaper package.
What you can do is first of all a backup, then install new theme.
About images, you don’t have to resize them because in a pro theme you will have an option to set your sizes by settings.
Try to update our theme and plugins. I recommend you to update the theme via file transfer, so that you don’t face any error: https://forum.tagdiv.com/how-to-update-the-theme-2/

Thank you!

Bettina
tagDiv Staff

Hello!

The screenshots you provided are not working at all.
If you have any error, please just resend the screenshots.
The issue in general can be from a plugin conflict, that’s why, please deactivate ALL plugins except tagDiv ones, also if you are using child theme or cache plugin, deactivate them, clear all cache and try again.

Let me know about your results!

Thank you!

Bettina
tagDiv Staff

Hello @fkvs!

It seems that one of my colleagues just replied to your issue via email.
Please continue the discussion there.

Thank you!

Bettina
tagDiv Staff

Hello!

It seems you have installed Mobile theme plugin. If you created the mobile pages with TagDiv Composer, then when you install Mobile Theme plugin, your pages will be overwritten by the plugin.
The Mobile Theme is a performance optimized theme included in the Newspaper main theme and it loads only for mobile devices. It comes with it’s own templates for page, post, category, etc so your current templates from the desktop theme will get converted to the mobile theme layout. For more details, please take a look here: https://forum.tagdiv.com/the-mobile-theme/
Better deactivate the plugin and see the results.

Thank you!

Bettina
tagDiv Staff

Hello!

Unfortunately, we don’t have a similar element with the one from your example. This will require custom work which is not covered by the support team.

Thank you for your understanding!

Bettina
tagDiv Staff

Hello!

Please take a look for this advice before updating: https://forum.tagdiv.com/topic/action-required-please-read-how-to-update-to-the-newspaper-theme-v-10/
I recommend you to make a backup and update plugins and the theme via file transfer, so that you don’t face any error: https://forum.tagdiv.com/how-to-update-the-theme-2/

Thank you!

Bettina
tagDiv Staff

Hello!

Make sure all your settings are the same like in this guide: https://forum.tagdiv.com/instagram-widget/
If the problem is not solved yet, then we need to take a look.
Please contact us via email at contact@tagdiv.com and provide the following:

– admin url and credentials
– A link to this topic in order to identify you

Our team will take a look!

Thank you!

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