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Bettina
tagDiv Staff

Hello!

A solution for your issue could be Google Fonts Style settings from Newspaper -> Theme panel -> Theme fonts. You can set it from there ( https://www.screencast.com/t/nOUrotszg ) which version of fonts do you think you want to use.
Hope that helps you!

Thank you!

Bettina
tagDiv Staff

Hello!

This issue has already been discussed here: https://forum.tagdiv.com/topic/footer-backround-quality-reduce/

Thank you!

Bettina
tagDiv Staff

Hello!

All about ads in our theme you can find here https://forum.tagdiv.com/ads-adsense-overview/ Also there is described custom ad spots (https://forum.tagdiv.com/custom-ad-spots/) and non Adsense spots (https://forum.tagdiv.com/using-other-ads-non-adsense-ads/)
Hope that helps you!

Thank you!

Bettina
tagDiv Staff

Hello!

This issue is discussed already here: https://forum.tagdiv.com/topic/how-do-i-stop-the-autoscrolling-to-next-article/
If you don’t mean that, please provide us a screenshot or a website link, so we can help!

Thank you!

Bettina
tagDiv Staff

Hello!

This issue is discussed already here: https://forum.tagdiv.com/topic/how-do-i-stop-the-autoscrolling-to-next-article/.

Thank you!

Bettina
tagDiv Staff

Hello !

We need to take a look and see what happened there.

Please contact us via email at contact@tagdiv.com and provide the following:

– admin url and credentials
– cPanel url and credentials
– A link to this topic in order to identify you

Our team will take a look !

Thank you !

Bettina
tagDiv Staff

Hello!

I checked your website on desktop and mobile version and it seems ok, the menu is working very well. Did you solve the problem?

Thank you!

Bettina
tagDiv Staff

Hello @wbr!

When you add a photo you can select full size like this: https://www.screencast.com/t/46MsP0KXY
So, the image will have the higher quality on your website.

Thank you!

Bettina
tagDiv Staff

Hello @wbr!

Could you please provide me a link to your website, so I can investigate more your issue.

Thank you!

Bettina
tagDiv Staff

Hello !

I am not sure I fully understand what you are looking to edit. Can you please provide a screenshot and an url to your website ?

Thank you!

Bettina
tagDiv Staff

Hello!

As I know the 500 errors are internal server errors, you’ll need to make some investigations, below are some links that hope it will help you:
https://www.wpbeginner.com/wp-tutorials/how-to-fix-the-internal-server-error-in-wordpress/
https://wordpress.stackexchange.com/questions/312292/how-to-stop-a-500-error-on-the-wordpress-theme-folder
https://wordpress.org/support/topic/google-search-console-reporting-a-500-error-on-my-theme-folder/
-> https://forum.tagdiv.com/topic/wp-supercache-causes-500-internal-error-and-cannot-deactivate/
Also make sure that all theme settings are as in our guide ->
https://forum.tagdiv.com/requirements-for-newspaper/
and please increase all requirements that are lower, and follow all steps.

Let me know the results!
Thank you!

Bettina
tagDiv Staff

Hello!

You could change the background of the footer by editing the footer with TagDiv Composer in CSS tab, near General tab.
Also for a youtube video you need to use the Youtube API key, take a look here: https://forum.tagdiv.com/youtube-api-key/

Thank you!

Bettina
tagDiv Staff

Hello!

Try to do these corrections like this: https://www.screencast.com/t/5at1LBvuULYe
Let me know about your results!

Thank you!

Bettina
tagDiv Staff

Hello!

First you need to look if the setup of your ads are not disable to show on any device.
Added code should be visible in every default post template.
Check this also: https://forum.tagdiv.com/using-other-ads-non-adsense-ads/.
Let us know about your results!

Thank you!

Bettina
tagDiv Staff

Hello !

You will have to first start looking for a plugin conflict.
Please deactivate ALL plugins except tagDiv ones, also if you are using child theme or cache plugin, deactivate them, clear all cache and try again.
If this problem is not solved after that, then we need to take a look and see what happened there.
Please contact us via email at contact@tagdiv.com and provide the following:
– admin url and credentials
– a link to this topic in order to identify you
Our team will take a look !

Thank you !

Bettina
tagDiv Staff

Hello!

You can simply edit your page elements using TagDiv Composer plugin. Check our guides here:
1. About TagDiv Composer : https://forum.tagdiv.com/tagdiv-composer-tutorial/
2. About headers : https://forum.tagdiv.com/header-manager/
3. About footer : https://forum.tagdiv.com/footer-templates/
If you have any other questions or issues, contact us!

Thank you!

Bettina
tagDiv Staff

Hello!

You will have to first start looking for a plugin conflict.
Please deactivate ALL plugins except tagDiv ones, also if you are using child theme or cache plugin, deactivate them, clear all cache and try again.
If this problem is not solved after that, then we need to take a look and see what happened there.
Please contact us via email at contact@tagdiv.com and provide the following:
– admin url and credentials
– a link to this topic in order to identify you
Our team will take a look !

Thank you !

Bettina
tagDiv Staff

Hello!

You can change your social icons by accessing Newspaper -> Theme panel -> Post settings -> Sharing like that : https://prnt.sc/vy12rl

Thank you!

Bettina
tagDiv Staff

Hello!

Unfortunately, there is no option for this at the moment.

Thank you!

Bettina
tagDiv Staff

Hello!

You can remove Latest Article section easily with TagDiv Composer, selecting the row and with drag & drop place into the deleting red zone from the bottom right of the page.
To learn how to add/edit an element with TagDiv Composer check this: https://forum.tagdiv.com/tagdiv-composer-tutorial/

Thank you!

Bettina
tagDiv Staff

Hello!

This issue has already discussed here: https://forum.tagdiv.com/topic/post-date-format/
Hope that helps you!

Thank you!

Bettina
tagDiv Staff

Hello Poonam22!

Usually the “Invalid reply from server endpoint error” is caused by insufficient WP_Memory_limit, if you’ll set it to 256M, and is still not working, please check the rest of settings from our guide -> https://forum.tagdiv.com/requirements-for-newspaper/ and please increase all requirements that are lower, and follow all steps. Also please make sure that you use a ssl to have https.
Also if the theme is not activate you’ll get the same message, make sure that you have the theme activate as in our guide from here -> https://tagdiv.com/how-to-activate-the-newspaper-theme/
Let us know about your results!

Thank you!

Bettina
tagDiv Staff

Hello!

You could try to download and reinstall our theme by following our guides:
https://forum.tagdiv.com/whats-included/
1. Via FTP: https://forum.tagdiv.com/install-via-ftp/
2. Via WordPress: https://forum.tagdiv.com/install-via-wordpress/
Check our guides and let us know about your results!

Thank you!

Bettina
tagDiv Staff

Hello!

For this issue we have 2 solutions in different cases:
1. If you don’t have installed the Mobile Theme plugin you can simply edit the responsive layout with TagDiv Composer. Click on the search icon, look about CSS section and there you will find an option called “Display” and you can choose “Hidden” from that list.
For more details, check this: https://www.screencast.com/t/P4CnQZ1n
2. If you have the Mobile Theme plugin installed you can do it if you add this css code right here: https://www.screencast.com/t/YA8y0rEB
The code:

.td-search-icon {
display: none !important;
}

Hope that helps you!

Thank you!

Bettina
tagDiv Staff

Hello!

Unfortunately, with the Mobile Theme you couldn’t have some custom things like footer or header. For more details about this, you can check here : https://forum.tagdiv.com/the-mobile-theme/

Thank you!

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