Hello,
This could be a plugin conflict so please disable all plugins except the page builder, clear cache and reset cdn files if you use it. Please also check any custom code you might have added to the theme panel or the theme files. If you use a child theme, please switch to the main theme to make sure it does not affect the proper functionality of the theme.
Let us know if the author link still does not link to the author name

Thanks.

Hello,

1. the 2 plugins have nothing to do with one another. The page builder is a tool you use for pages and the mobile theme is a style that will show up when the user accesses your site from a mobile device. They are 2 completely different things. You do not need the mobile theme plugin as it is an alternative to the standard responsive design.

2. Please provide a link to your site and make sure the mobile theme plugin is installed and active.

Thanks.

Hello Ryan,

Please switch to a wp default theme and check if new posts show up in that theme as well. I suspect a caching issue.
Please only use wp super cache and these settings
https://forum.tagdiv.com/cache-plugin-install-and-configure/ and the cdn settings:
https://forum.tagdiv.com/cloudflare-cdn/

Thanks.

Hello,

Unfortunately we cannot provide install services but you cna follow our step by step video install video here: https://forum.tagdiv.com/install-via-wordpress/
You can also try to install via ftp if WP provides errors: https://forum.tagdiv.com/install-via-ftp/
Also please make sure you follow this guide and increase your memory allocation: https://forum.tagdiv.com/system-status-parameters-guide/

Thank you!

Hi,
IF you create a new page and then simply copy the code over from the old page, it will not change anything. The old code will still be present. You will have to re-create the page without copy/paste. Add elements in the tagdiv composer to the newly created page. If you still get the Errors happened during tdcIframeData.init() -> bindViewsModelsWrappers()! error then please contact us via email at contact@tagdiv.com

Thank you!

Hello,

the comment count can be changed with css by using this cod in the theme panel-> custom code section:

.td-module-comments a {
background-color:red;
}
.td-module-comments a:after{
border-color:red transparent transparent transparent;
}

Thank you!

Hi,

If you want to reduce the spacing, you can add this code in your custom css section of the theme panel:

#bbpress-forums .bbp-forum-info .bbp-forum-content, #bbpress-forums p.bbp-topic-meta{
margin:0!important
}
#bbpress-forums li.bbp-body ul.forum, #bbpress-forums li.bbp-body ul.topic{
padding:0!important
}
#bbpress-forums div.odd, #bbpress-forums ul.odd{
margin-top:0!important;
}

Thanks.

Hello,

Please use this guide: http://www.wpbeginner.com/beginners-guide/beginners-guide-to-creating-redirects-in-wordpress/

Thank you!

Hello,

1. Sorry but our theme does not change the default comments of wordpress. The theme has no options to remove fields from the comment form .

2. You ca remove the author from posts like so: https://www.screencast.com/t/EtIA3Zpq53Do

Thank you!

Hello,

Sorry but our theme does not have this kind of functionality. There is a big grid slide available if you need sliding grids: https://demo.tagdiv.com/newspaper/big-grid-slide/

Thank you!

Hello,

Please contact us on our email address at contact@tagdiv.com and provide a link to your site and wp-admin (login information and admin rights) so we can login and investigate. Please also include a link to this conversation.

Thanks

Hello,

Sorry but our theme has no settings to change the module when resizing the window. Every block is built responsive and will display properly on every viewport.

Thank you!

Hello,

Please add this css code in your custom code section of the theme panel:

.td-header-gradient:before{
display:none;
}

Thank you!

Hello,

We know of 3 possible causes for this issue.

1) The wp super cache setting to cache page. Please only use these settings in wp super cache: https://forum.tagdiv.com/cache-plugin-install-and-configure/
If you use any other cache plugin, make sure you do not cache pages for known users or for logged in users depending on the plugin setting.

2) Do not use this setting in seo by yoast: https://www.screencast.com/t/n8Cc35EofLh

3) Editing a page that was previously built with another page builder.
You need to edit the page with the builder it was initially created with. Do not edit a page with tagdiv composer if it was not originally built with it. If you created your page in visual composer and then switched to our own page builder, you will have to re-create that page

Thanks

Hello,

I have tested this on my end but it works as expected. Please make sure any other change is happening and it’s not a caching issue or a plugin conflicting with the css
If you still have trouble please provide a link to your site so we can inspect the ‘strong’ text.

Thank you!

You should contact us via contact us via activate@tagdiv.com as the message says and provide your envato purchase code.

Thanks.

Hello,

1) The front-end editor of wpbakery was removed in our theme from the very begging. Only the back-end editor can be used. If you need a front-end editor, please use the tagdiv composer (do not use it together with wpbakery.)

2) I have tested the border in wpbakery around a text block but it works as expected: https://www.screencast.com/t/qO6iUNboxQWF – https://www.screencast.com/t/3aTAL1iSsU

Thanks.

Hello,

This is because you use the mobile theme plugin. Pages have 2 versions when using the mobile theme. One for desktop and one for mobile. If you do not update the content in the mobile editor in page edit, it will not update.

Thank you!

Hello,

The site name is used instead of the Facebook account if you have no Facebook account set up in the theme panel.
You can also control the content grabbed by fb with the seo yoast plugin.

Thank you!

Hello,

If you want full translation you will have to first translate WordPress to English from the wp general setting and then also use the theme translation: https://forum.tagdiv.com/loading-translations/

Thank you!

Hello Mat,

Our theme provides multiple post sorting filter you can choose from:
https://forum.tagdiv.com/block-settings-guide/

Thanks.

Hello,

I’m not sure what you mean. The same menu is found on our official demo: https://demo.tagdiv.com/newspaper_black/
The sticky menu is not equal to the main menu because of the logo. It will shift a bit to the left so the logo can be displayed inline with the menu.

Thanks.

Hello,

Please disable the tagdiv composer if you do not use it. IF you want to use visual composer you should disable the composer. If you do not know what the tagdiv composer is please check https://forum.tagdiv.com/tagdiv-composer-tutorial/ but you should NOT use it together with the wpbakery builder as it will create layout issues.

Thanks.

Hello,

No, not the theme. The speedbooster plugin is not compatible with wpml.
Please check this topic: https://forum.tagdiv.com/topic/tinymce-advanced-and-other-various-disabling-speed-boster/

Thank you!

Hello,

Please enable the top bar from the theme panel as the sign in/join is found in the top bar.

Thank you!