Hello,

Please check the support hours in the top right of this screen.

The only tested and recommended plugins to use with our theme are these ones:

WP Super Cache- caching plugin
Contact form 7- used to make contact forms
bbPress- forum plugin
BuddyPress- social network plugin
Font Awesome 4 Menus- icon pack, supported in the theme menus
Jetpack- plugin with lots of features *it may slow down your site
WooCommerce- eCommerce solution
WordPress (Yoast) SEO- SEO plugin
Wp User Avatar- Change users avatars
WPML – multilingual plugin

Anything beyond this list is not tested and I cannot say for sure if it will work or not.
The facebook plugin is not among te tested and recommended plugins list.
It is mentioned here that untested plugins are not covered by the theme support: https://forum.tagdiv.com/support-policy-2/

Thanks.

Hello,

Please use this guide: https://forum.tagdiv.com/how-to-update-visual-composer-plugin/

Thank you!

Hello,

Maybe this will help:
https://premium.wpmudev.org/blog/how-to-get-your-photo-on-your-post-in-google-search-results/

Thanks.

Hello,

Thank you for your suggestion but please note that we have lots of requests and need to prioritize. This request will have to become more popular if we are to consider implementing different pagination options for blocks. Right now it is not a very popular request.

Thank you!

Hello,
This is not a sloppy implementation. These images are placeholders for the multi-purpose elements. Why would this be sloppy? You can see the images in your media library. It is not a parasitic exploit. They are just a few images that help the tagdiv composer show certain elements. Why sloppy? why parasitic? They are just a few sample images that come with the plugin.

Thank you!

Hello,

Please contact us on our email address at contact@tagdiv.com and provide a link to your site and wp-admin (login information and admin rights) so we can login and investigate. Please also include a link to this conversation.

Thank you!

Hello,

In order to properly update the theme, please follow this guide: https://forum.tagdiv.com/how-to-update-the-theme-2/

Thank you!

Hello,

Sorry but our theme does not have an infinite loading functionality. We do have many requests in this regards and it is on our list for future updates but I cannot say for sure when this option will be available. We hope we can implement it sooner rather than later.

Thank you!

Hi,

Please follow this topic:
https://forum.tagdiv.com/topic/strange-chinese-symbols-replaced-icons-and-arrows/

Thanks.

Hello,

Please provide more details and a link to this page so we can inspect it.

Than you!

Hello,

The theme has no options in this regard, but you can try to use a few guides on how to do it:
https://wplift.com/wordpress-internal-linking
http://dominiquej.com/how-to-add-internal-links-in-wordpress/

Thank you!

Hello,

The only tested and recommended plugins to use with our theme are these ones:

WP Super Cache- caching plugin
Contact form 7- used to make contact forms
bbPress- forum plugin
BuddyPress- social network plugin
Font Awesome 4 Menus- icon pack, supported in the theme menus
Jetpack- plugin with lots of features *it may slow down your site
WooCommerce- eCommerce solution
WordPress (Yoast) SEO- SEO plugin
Wp User Avatar- Change users avatars
WPML – multilingual plugin

Anything beyond this list is not tested and I cannot say for sure if it will work or not.
This could be a plugin conflict so please disable all plugins except the page builder, clear cache and reset cdn files if you use it. Please also check any custom code you might have added to the theme panel or the theme files. If you use a child theme, please switch to the main theme to make sure it does not affect the proper functionality of the theme.

Thank you!

Hello,

The theme does not have such control over the author name. The author is added or removed fro all blocks at once. You can however add custom classes to your blocks and use css to hide the author for the blocks you do not want to show the author to.

Thank you!

I cannot see any error on your site. The screenshot shows no error as well.
Thanks.

Hello,

For the moment the post width is not among our plans but who knows what the future will bring.

Thank you!

Hello,

Please remove your cache plugin and only use wp super cache and these settings: https://forum.tagdiv.com/cache-plugin-install-and-configure/
Also maybe you ave a plugin conflict preventing the tagdiv composer from saving the content properly. Try to test without other plugins as well.

Thank you!

Hello,

Please remove the caching solution you have and the server optimization. If you move the style.css loading to the footer, you will be able to see this effect. One solution would be to change the color directly in style.css so the original color will be your own.

Thank you!

You can try it out. The fact that we did not test it does not mean it will not work. It means we have not tried it.
There is an alternative however. Please read this guide:
https://forum.tagdiv.com/how-to-make-the-site-faster/

Thank you!

Hello,
The condition is reversed. If buddypress is found, the condition returns false. Here is a var dump of the variable set on a page that is set as the buddypress members page:
As you can see the variable can return false. It returns true if no buddypress is found.

Thank you!

Please contact us on our email address at contact@tagdiv.com and provide a link to your site and wp-admin (login information and admin rights) so we can login and investigate. Please also include a link to this conversation.

Thank you!

Hello,
Sorry but the content width on posts is just 696 px when a sidebar is used. The content width cannot be increased. If your images are bigger than 696 px then they already show ‘full width’ in the container width.

Thank you!

Hello,

Please also test this on a wp default theme. The theme does not ahve any control to revert changes. It is a plugin conflict or an optimization tool that does not allow the changes t take effect.

Thank you!

Hello,

If you use a category sort plugin then it will most likely interfere with the category widgets and not allow the proper sorting of the theme to take place.
The plugin is not tested so I cannot provide any solution for untested plugins. Sorry.

Thanks.

Hello,

The theme has different options for headings that have a different implementation of the ajax filter. Please select a different header style. Header 8 for example will only show the dropdown: https://www.screencast.com/t/C7t5zI9Zq

Than kyou!

Hello,
The ssl implementation in our theme is just like any other themes. Please use these guides:
http://www.wpbeginner.com/wp-tutorials/how-to-add-ssl-and-https-in-wordpress/
https://css-tricks.com/moving-to-https-on-wordpress/
https://yoast.com/dev-blog/move-website-https-ssl/
https://forum.tagdiv.com/topic/moving-to-ssl/

Thank you!