Hello,

This could be a plugin conflict so please disable all plugins except the page builder, clear cache and reset cdn files if you use it. Please also check any custom code you might have added to the theme panel or the theme files. If you use a child theme, please switch to the main theme to make sure it does not affect the proper functionality of the theme.

Thank you!

Hi,

This issue is usually solved by adding this code in your htaccess file:

<IfModule mod_substitute.c>
SubstituteMaxLineLength 10M
</IfModule>

Thank you!

Hello,

The theme sort options are presented in this guide: https://forum.tagdiv.com/block-settings-tutorial/
Each sort options will provide different results based on the options chosen.

Thank you!

Hello,

The sign up button in the demo you mention is not the same as the one in the top bar. IT is a button pointing to the WP login page, not through the theme login modal. The button can be linked to any url you want as it is a simple button added through the multi-purpose header styles. The buttons are created in the multi-purpose tab at the bottom of the theme panel.

Thank you!

Hello,

Not all the social networks share the api required for the counter implementation. Linkedin does not offer such implementation through their api. For the moment only the provided networks ca be implemented.

Thank you!

Hello,

Usually it is a WordPress file (admin-ajax.php) that gets blocked by your firewall (wordfence or host security) or by your file permissions. This can be seen in the browser inspector. Please try to deactivate all firewalls on your host, cdn or WP install.

Thank you!

Hello,

Sorry but we have not tested any auto-ads in our theme or amp plugin. Ads on amp must be implemented as this guide suggests: https://forum.tagdiv.com/tagdiv-amp-plugin-tutorial/
Here is a related topic if you want to use such ads: https://forum.tagdiv.com/topic/info-adv-amp/

Thank you!

Hello,

This is up to each individual choice. If you want to use freeby themes, you can use them at will. They are free after-all. 🙂

Thank you!

Hello,

Usually this is a memory allocation problem. Please use this guide:
https://forum.tagdiv.com/requirements-for-newspaper/
Read it carefully and verify each step in the system status screen making sure your modifications apply: https://www.screencast.com/t/jV5K7wQSyEb
All of the entries in the system status should be green.

Thank you!

Hello,

Please do not use 2 versions of the theme inside the wordpress themes settings. Ypour code is still found if you activate the old version. Please activate the old version, and delete the new one.
Use this guide to properly update your theme: https://forum.tagdiv.com/how-to-update-the-theme-2/
All custom code can be added in the theme panel custom code section.
If you want to make the header style 3 logo larger, we need a link to your site so we can remove the extra padding around the logo.

Thanks

Hello,

How are you implementing the shortcode?
The default way of implementing any shortcodes into the composer pages, is through a column text element. Please use only the column text and not manually add the code in the back-end editor.

Thank you!

Hello,

We can confirm this is not a theme bug and is a known issue regarding cache and cdn.
Please try to disable the cache and cdn on your site and test again.
We only recommend using wp super cache:
https://forum.tagdiv.com/cache-plugin-install-and-configure/

and cloudflare as a cdn:

https://forum.tagdiv.com/cloudflare-cdn/

Please disable any other form of cache including hosting side cache.

Thank you!

Sorry but there is no alternative to remove the theme schema information as it is not a setting you can simply turn off. There is no simple way to remove the default theme schema information. We have not tested any such plugins as mentioned so we cannot offer any insight into implementing a different schema information.

Thanks for understanding.

Hi,

Did you ad the code in the htaccess? This fixed such issues for most users. If you add the code and the composer still will not work, pleasecontact us via email at contact@tagdiv.com and provide wp-admin so we can login and investigate.

Thank you!

Please contact us via email at contact@tagdiv.com and provide your site url and a username and password so we can login and investigate.
please also include a link to this conversation.
Thanks.

Hi,

The theme blocks cannot show gif’s as the main post image. Only inside the post can you see the gif animated. The theme created thumbnails from the featured image you add. A thumbnail from an animated gif is a static image. The blocks cannot render a gif directly.

Thank you!

Hello,

We cannot say for sure why until we can investigate the error you receive. Please contact us via email at contact@tagdiv.com and provide wp-admin so we can login and investigate.

Thank you!

Hello,
there is a broken HTML in the responsive version of your site. The sidebar wrapper overlaps the whole content so it becomes not clickable. Please check your modifications made to the theme code .
Our theme was does not support RTL so simply changing the direction will not work properly. Lots of theme elements have to be adjusted for the thee to support RTL.
Thank you!

Hi,

Your live search seems to not work at all now. I suspect it is a plugin conflict so please disable all plugins except the page builder, clear cache and reset cdn files if you use it. Please also check any custom code you might have added to the theme panel or the theme files. If you use a child theme, please switch to the main theme to make sure it does not affect the proper functionality of the theme.

Thank you!

Hi,
Please make sure you also chec kyour cdn server if you use one as this seems to be a caching issue. Please also contact your host and ask to disable any hosting side cache. Please only use wp super cache and these settings: https://forum.tagdiv.com/cache-plugin-install-and-configure/
Then try to use another Instagram account as a test to see if the latest posts are being grabbed. Then switch back to your account. This will also reset the instagram widget.
Let us know if this worked.
Thanks

Hi

For the moment we have not officially tested 7.3 We only recommend up to 7.2 for the moment.

Thank you!

Hello,

This is indeed a known issue regarding plugins that offer extra setting for menus. Usually such plugins remove the mega menu option from the menu settings.

Thanks

Hello,

Sorry but we have not tested sticky posts with any of our theme blocks so we cannot provide a solution in this regard. you will need to hire a freelancer to help out with the code needed as we cannot offer any customization services at the moment.

Thank you!

Hello,

This is usually the case with the editor as htaccess code can influence it.
@Osiel Marlon please also chec kyour htaccess file for any code as the example mentioned by Joe
If you still cannot fix it please contact us via email at contact@tagdiv.com and provide wp-admin and cpanel access so we can login and investigate.

Thank you!

Hi,

The issue was solved by adding this code in the htaccess file:

<IfModule mod_substitute.c>
SubstituteMaxLineLength 10M
</IfModule>

Thank you!