Hello,

Please use this guide to make sure the theme uses the correct thumbs: https://forum.tagdiv.com/thumbnails-fix-strange-looking-images-on-blocks/
Then please use this guide to increase your site loading speed and optimize images: https://forum.tagdiv.com/how-to-make-the-site-faster/

Thank you!

Yes, the extra class option was not included for widgets for the moment.
Sorry for the inconvenience.
Thanks.

Yes, the extra class option was not included for widgets for the moment.
Sorry for the inconvenience.
Thanks.

Hello,

In order to do this you would have to add conditions in the code to filter a particular category on the authors box element. Here is an example:
<?php if ( in_category('fruit') ) {
echo $td_mod_single->get_author_box();
}?>
Use this code instead of the default get_author_box code:
https://www.screencast.com/t/oYXGUaigh
You have to make this modification for each of the post styles that you use. Each post style has it;s own file like shown in the above screenshot

Thank you!

Hello,

The ios slider is responsive but has a few issues on a few particular screen sizes. We are looking into this issue and we will fix it in future updates.

Thank you!

Buna Florin,

This could be a plugin conflict so please disable all plugins except visual composer, clear cache and reset cdn files if you use it. Please also check any custom code you might have added to the theme panel or the theme files. If you use a child theme, please switch to the main theme to make sure it does not affect the proper functionality of the theme.

Multumesc.

Hello,

You have a white color set on your background color. This counts as well. Please press the clear button so no color is selected: https://www.screencast.com/t/3uUrcbFsa9FY

Thank you!

Hello,

The breadcrumbs were hidden on this demo so you can enable them by adding this css in the theme panel-> custom css box:

.td-blog-beauty .td-post-template-default .td-crumb-container{
display:block!important;
}

The sharing options simply need to be activated from the theme panel: https://www.screencast.com/t/WyBLhO78pr

Thank you!

Hello,

As I can see from your site, you use a very old version of our theme: https://www.screencast.com/t/07rRMxVcw
Php 7.0 compatibility was only added in newspaper 7.6. Please update your theme by using this guide:
https://forum.tagdiv.com/how-to-update-the-theme-2/
If you use newspaper 6, please use php version 5.x

Thank you!

Hello,

This will not affect the proper functionality of the theme as the block template applies to all blocks at once.
The first block template td_block_template_1.php was the old one created a long time ago and in the previous updates we added the other block templates which got new classes. We did not change the classes for the first block template though as it does not result in any change on the front-end but it will not break people’s customization. We prefer to add to our theme rather than change existing code (as much as possible) as this causes lots of people to loose their custom code that was created on the existing theme classes.

Thank you!

Hello,
It seems there is a css rule that affects the subtitle coming from your site and not from the theme: https://www.screencast.com/t/6huhlWVqfSll It could be a plugin or a css rule you added.
I see the html is different for that changed post subtitle as well. There seem to be 2 P tags one inside the other. That could be the reason for the font as it grabs the css for the p tag and not the subtitle css.
Please check your subtitle and re-add the text to the field without any html tags.
Thank you!

Hello,

you can use this custom css to change the background for any page in particular based on the page ID. Each page has it’s own unique ID you can use to target each individual page. Here is an example:
.page-id-17{
background-color:white!important;
}
This will change your homepage background to white.

Thank you!

Hi,

Usually comments stay on by default in this field but you will have to check this for each post just to be sure.

Thank you!

Hello,

You can set any number of categories to a block using the block settings: https://forum.tagdiv.com/block-settings-guide/

Thank you!

Hello,

If you say you tested with a different wordpress theme and the problem is still there I think it’s clear it’s not the theme theme to blame. Since the issue is present on a different theme as well.
Please check your custom code, your plugins or any other external source that can affect the post content.

Thank you!

Hello,

Please use this link to find your envato purchase code needed for activation: https://forum.tagdiv.com/how-to-find-your-envato-purchase-code/
If the main theme activation fails, try the manual activation: https://www.screencast.com/t/sasbGsXK

Thank you!

Hello,

This is because you are not installing the theme properly. You are trying to upload the main theme package to wordpress. Please extract the package and only upload the theme, not the entire archive. Please use this guide: https://forum.tagdiv.com/install-via-wordpress/

Thank you!

Hello,

Sorry Sofia, but the Instagram widget does not have a description functionality. I think you meant captions though as Instagram allows captions to be added to photos. I will add this to our list for future updates and if this request grows in popularity we will consider implementing it into our theme.

Thank you!

Hello,

If you want to enable the comments on posts you have to enable them from 3 locations:
1- https://www.screencast.com/t/nZuFDCDYfzmd
2- https://www.screencast.com/t/unxMm12Dp
3- On each post in particular, make sure this is enabled: https://www.screencast.com/t/Fvsmwj2N
If you do not see the discussion option, check the top screen options to enable it: https://www.screencast.com/t/b8EhHqDC

If you want to disable comments for pages, simply activate this option:
https://www.screencast.com/t/sU0Zvmvv

Thank you!

Hello,

You are probably using the mobile theme plugin. This means you will have to use the second editor (mobile editor) to add content for your mobile version of the theme. If using the mobile theme plugin , you need to create 2 versions of your pages as this guide explains: https://forum.tagdiv.com/the-mobile-theme/

Thank you!

Hello,

We have no reports of such errors coming from our theme. Our theme does not use google maps by default.
Please disable all plugins except visual composer, clear cache and reset cdn files if you use it
Then test again to see if the errors are still present.

Thank you!

Hello,

I have tested a block 16 on a 3 column layout as you describe and it works properly as expected: https://www.screencast.com/t/c3mVViwVU
Please provide a link to your site pointing at a page that has the problem you describe so we can investigate.

Thank you!

Hello,

Your letters are not duplicated. They are only one on top of each other. This is because you changed the line height to 6px: https://www.screencast.com/t/KTSVc2FBb3Q
Please check your custom code and do not change line heights. The line height in the post content should be at least 20 px. Our theme default line height is 26px.

Thank you!

Hello,

Sorry but there is no such functionality in the theme to like every single article with one click. I cannot provide a solution in this regard, sorry. You will have to find a plugin that can provide this feature but I do not know if such a plugin exists. i cannot make a recommendation.

Thank you!

Hello,

We have passed this on to our colleagues from the development team and they investigated the breadcrumbs but found no issues with them. Please provide an example of how the breadcrumbs are supposed to show versus how they show now as we do not understand exactly what you men. Help us investigate this so we can provide a solution. For the moment we cannot see any issue with the breadcrumbs.

Thank you!