Ok,

No problem. If you want to install a demo with content you simply need to follow this simple guide:

https://forum.tagdiv.com/installing-demos/

Thank you!

🙂 sorry, that was a typo. My bad!

Hello,

The file is still present. The code is now in a different line but in the same file:
https://www.screencast.com/t/Jlo1YaqAKI

Thank you!

Hello,

Please make sure you follow this guide: https://forum.tagdiv.com/tagdiv-social-counter-tutorial-2/
For google plus, please use a standard g+ page not a collection.
As for facebook, please make sure you add the app id, secret key and access token in the social counter widget settings.

Thank you!

Hello,

The big grids do not support titles. You can try to add a text with title element above the grid and add your title. The on the grid add a negative margin to remove the spacing left: https://www.screencast.com/t/KsSEbAdgbs1
Or if you are referring to the page title, then you will have to use a page template that can show the title: https://forum.tagdiv.com/page-templates-2/

For the theme update pl;ease use this guide: https://forum.tagdiv.com/how-to-update-the-theme-2/

If you want to remove the fade effect for the images in the grid, please choose another option from here:
https://www.screencast.com/t/z1pBP2fm

Thank you!

Hello,

I will add this as a suggestion for future updates but this request has to become more popular if we are to implement it. We have lots of requests and need to prioritize.
For the moment, you can change the subtitle html to a h2 by altering the post template files: https://www.screencast.com/t/VUuTQvuq

Thank you!

Hello,

Please also contact your host and have them remove any hosting side cache as well.

Thank you!

Hello,
You can use the theme without activation on testing sites.
Thank you!

Hello,

Maybe the move to ssl was not made properly:
Please use these few examples to properly move to https:
http://www.wpbeginner.com/wp-tutorials/how-to-add-ssl-and-https-in-wordpress/
https://css-tricks.com/moving-to-https-on-wordpress/
https://yoast.com/dev-blog/move-website-https-ssl/

You can also check our forum for some insight on ssl:
https://forum.tagdiv.com/topic/moving-to-ssl/.
Let us know how it goes.

Thank you!

Hello,

We are sorry to hear about your traffic drops but the theme is not to blame for that. The menu loads fast if you optimize your site properly. As you can imagine, we tested the theme thoroughly and our large user base can confirm there are no traffic drops in normal conditions and on a stable host. Please increase your loading speed and you will see the traffic rise up again. Page speed is the number 1 traffic loss issue and lots of people tend to ignore it. Themes are not the same. Our theme has complex elements that require a bit of optimization for optimal results. Please use this guide https://forum.tagdiv.com/how-to-make-the-site-faster/ and make the proper optimization to your site so users do not get bored waiting for it to load and you do not loose traffic.
Your site loads pretty slow: https://developers.google.com/speed/pagespeed/insights/?url=https%3A%2F%2Fdailytimes.ng%2F
Please consider google’s advice to increase the loading speed.
Also please increase your system status parameters like so: https://forum.tagdiv.com/system-status-parameters-guide/
Another issue you could be facing is opera mini. If a large number of your fans use opera mini then that alone is a big drop as our theme is not compatible with opera mini.

If for any reason you find our theme is not suitable for your project, you cna request a refund here: https://themeforest.net/refund_requests/new and we will provide your money back so you can choose a different theme.

Thank you!

Hello,

Please use the block settings and make sure you set the block in such a way that there are posts to show. If your sorting option cannot provide any posts, the grid cannot show anything so it will not show up. https://forum.tagdiv.com/block-settings-guide/

Thank you!

Hello,

It can be changed but you will need coding skills to do it. Here is where it is presented:
https://forum.tagdiv.com/td_api_thumbupdate/
Unfortunately this falls beyond what the theme support can offer you as it represents theme customization.

Thank you!

Hello,

There is no restriction if you follow this guide properly: https://forum.tagdiv.com/font-customization/
Please make sure the font is converted to *.woff before you upload it.
Also make sure you type in a name for your font in the font family field

Thank you!

Hello,

1) The warning refers to the loading of a translation, not translating separate items. When you load a translation, everything you type in these fields will be overwritten: https://www.screencast.com/t/uKKA2fb1u0iz

2) For this functionality you will have to use a plugin such as popylang as our theme does not have this kind of feature.

Thank you!

Hello,

There is no ideal image size as our theme will create thumbs for each images. The recommended image size is at least 800×600 px. It depends on the container you plan on using the image in. The image must be at least the size of the container it will show up in.
Please make sure you regenerate thumbs if you have not done it after switching themes: https://forum.tagdiv.com/thumbnails-fix-strange-looking-images-on-blocks/
It is best to have images with the same approximate dimensions. Now you have both portrait as well as landscape images. For the overall style of your site , you should use image proportions close to each other.

Thank you!

Hello,

Please use this guide for Facebook sharing:
https://forum.tagdiv.com/facebook-share/
If your post still will not work properly, try to remove the featured image and also remove it from the media library. Change the name of the image file and then upload it again as a new image. (you must change the name of the image in order for this to work )
Then re-scrape your post using the facebook debugger.

Thank you!

Hello,
The font size can be changed from the fonts section like so:
https://www.screencast.com/t/qN5Ohf4N1X2
Thank you!

Hello,

The functions.php file requires you to set up priorities. You will need to know a bit about coding in order to change the priority of your code. http://php.net/manual/en/function.proc-nice.php
Unfortunately this represents customization and it falls beyond what the theme support can offer you.

Thank you!

Hello,
Sorry but our theme does not have any ad tracking as you describe. You will have to find a plugin that can offer that functionality and works with our theme properly. Unfortunately i cannot suggest any.
Adsense has it’s own tracking.
Thank you!

Hello,

This could be a plugin conflict so please disable all plugins except visual composer, clear cache and reset cdn files if you use it. Please also check any custom code you might have added to the theme panel or the theme files. If you use a child theme, please switch to the main theme to make sure it does not affect the proper functionality of the theme.
Also check your memory allocation: https://forum.tagdiv.com/system-status-parameters-guide/

Thank you!

Hello,

Are you using php 7.1 by any chance? If so please only use php 7.90 as we have not tested 7.1 yet.

Thanks.

Hello,

You can try to add a bottom border to the main menu like so:
@media(max-width:767px){
.td-header-wrap{
border-bottom: 2px solid grey!important;
}}
Add the code in the theme panel-> custom css box.
You can change the color of the border to one you prefer.

Thank you!

Hello,

The mobile theme will not use pagination or visual composer at all. Please read this guide: https://forum.tagdiv.com/the-mobile-theme/
If you want infinite loading on mobile you will have to deactivate the mobile theme plugin.

Thank you!

Hello,

Please use this method to fix the icons: https://forum.tagdiv.com/topic/strange-chinese-symbols-replaced-icons-and-arrows/

Thank you!

Hello,

Please use seo yoast and follow their instructions for proper seo optimization: https://yoast.com/wordpress-seo/

Thank you!