Hello,

Unfortunately there is nothing to be done about google’s decision. Any site that requires a login form will have to move to ssl otherwise the browser will show a ‘not secure’ message in the upper left of the site. If you need users to login to your site, you will need to move to ssl. If not, you can simply deactivate the theme login and the not safe message will not show up.

Thank you!

Hello,

1) Please only use wp super cache and these settings: https://forum.tagdiv.com/cache-plugin-install-and-configure/

2) Super cache has a flaw that needs adjusting by modifying the code like so: https://github.com/Automattic/wp-super-cache/pull/185/files
Edit wp-cache-phase1.php and add the green code from the right column as it shows there.

3) And the third and most important step, please contact your host and have them remove any hosting side cache. This seems to be the case more and more where the hosting provides caching from the host side. In many cases that is not compatible with wordpress themes.

Thank you!

Hello,

That sidebar is not part of the theme. It was created custom to highlight the theme demos but is not part of the theme.

Thank you!

Hello,

The plugin check functionality we included simply checks for that list and if a plugin is not on that list, speedbooster deactivates itself. We have not tested vaultpress so I cannot say for sure if the plugin is compatible with speedbooster or not. You will have to test it out by removing the compatibility function and testing it out. Please use this topic: https://forum.tagdiv.com/topic/tinymce-advanced-and-other-various-disabling-speed-boster/

Thank you!

Hello,

Please provide a link to your site so we can inspect this. The banner on our tempalte style 11 is not visible on mobile: https://demo.tagdiv.com/newspaper/td-post-how-to-make-a-perfect-caffe-macchiato-video/

Thank you!

Hello,

You will only find the homepages of the demos when installing the demo itself with content.
If you want the page layout of a specific demo, you can recreate it in visual composer or simply install the demo with content, copy the page shortcodes from classic and text mode and then paste them to your page. And uninstall the demo afterwards.

Thank you!

Hello,

I have tested your posts from Facebook and they lead to your site and the posts work as expected. Please provide the steps we need to take to recreate the issue as I cannot see it.
I accessed multiple posts from your facebook page and they all worked properly.

Thank you!

Hello,

Pleas switch to the main theme as I suspect you use a child theme and you have pagebuilder + latest articles in the child theme. This will not work from the child theme so please do not use that file in the child theme.
If this is not the issue please contact us via email at contact@tagdiv.com and provide wp-admin so we can login and investigate. Also provide ftp access and a link to this topic so we can identify you.

Thank you!

Hello,

This could be a plugin conflict so please disable all plugins except visual composer, clear cache and reset cdn files if you use it. Please also check any custom code you might have added to the theme panel or the theme files. If you use a child theme, please switch to the main theme to make sure it does not affect the proper functionality of the theme.

Thank you!

Matched content ads were never officially tested with our theme so there is no official implementation method.
Sorry for the inconvenience.

Hello,

Sorry but We have not tested this so there is no solution I can provide. Plugin implementation is not part of the theme support unfortunately. We suggest hiring a freelancer from sites like studio.envato.com

Thank you!

Hello,

1) It is not a bug. You simply did not modify the css properly on a responsive layout.
please also add this code:
@media (max-width: 767px){
.td-post-template-7 .td-post-header-holder {
width:100%!important;
}}

2) You can change the site width with css but please keep in mind that this is not recommended as the theme elements will not position properly anymore and there could be css issues. If you did change this, please note this change is not recommend by us and if you have future css styling issues, you should definately start by removing the width alteration as our elements were created based on the fixed width of the containers. I did not say it is not possible. I said there is no solution I can provide because simply changing the width will not be enough for this modification to function properly.

7) We implemented a fix for this in the next theme version we plan to release in the near future. I have passed this information on to my colleagues and we will fix this in the next update.

8) In order to remove pinterest from the post sharing options you can either hide it with css or remove it from the theme code.
css version:
.td-social-pinterest{
display:none!important;
}

The code version:
Please remove this line of code for top sharing:
https://www.screencast.com/t/bTiYLtemTyK
and this line for the bottom sharing:
https://www.screencast.com/t/ZXoSzECDzYeY

Thank you!

Hello,

Usually you need to add it in the head section of a site. You can find the head section in header.php:
https://www.screencast.com/t/52USVyrngt

Thank you!

Hello,

Unfortunately there is no setting to adjust it;s speed. It can be done but you will have to alter the theme js file for it. That file is changed on each update so you will hve to make the modification again after each update.
Please change this number to a bigger one for slower speed or a smaller number for faster speed: https://www.screencast.com/t/DWftPj5xa0F

Thank you!

Hello Sander,

The header ad is found in the theme panel under the ads section: https://www.screencast.com/t/z9jC3qSoxq2D

Thank you!

Basically you need to trim down the block ajax options meaning the blocks pagination and ajax filters: https://www.screencast.com/t/dJiJC0KA7lWD
If all your blocks contain these elements, then you will get lots of admin-ajax requests
Also make sure you do not use too many different types of blocks.
Thank you!

Yes, but your site is boxed. If you want a full width site, you need to clear any at all background color or image. You have set your background color to white. This causes the menu, the header, the footer to not be full screen anymore. Please clear the white background so no color is selected and your menu will be full width again.
Thank you!

Hello,

Please provide a link to your site pointing at these errors so we can inspect them.

Thank you!

Hello Anita,

Please make sure you add he full analytics code in the theme panel including the script tags. Check your google account and copy the full code. The big one not the sort version, and place it in the analytics field, and then clear all caching.

Thank you!

Hello,

Please disable all plugins except visual composer, clear cache and reset cdn files if you use it. Please also check any custom code you might have added to the theme panel or the theme files. If you use a child theme, please switch to the main theme to make sure it does not affect the proper functionality of the theme.
If this does not fix it, please try to reinstall the theme via ftp using this guide: https://forum.tagdiv.com/install-via-ftp/

Thank you!

Hello,

This could be a plugin conflict so please disable all plugins except visual composer, clear cache and reset cdn files if you use it. Please also check any custom code you might have added to the theme panel or the theme files. If you use a child theme, please switch to the main theme to make sure it does not affect the proper functionality of the theme.

Also please make sure your system status is set properly like this guide suggests: https://forum.tagdiv.com/system-status-parameters-guide/

Thank you!

Hello,

You can use this code in the theme panel-> custom css box:

.td-main-sidebar.td-module-comments{
display:none;
}

Thank you!

Hello,

Please increase your memory allocation like this guide shows: https://forum.tagdiv.com/system-status-parameters-guide/

Thank you!

Hello,

This could be a plugin conflict so please disable all plugins except visual composer, clear cache and reset cdn files if you use it. Please also check any custom code you might have added to the theme panel or the theme files. If you use a child theme, please switch to the main theme to make sure it does not affect the proper functionality of the theme.

Thank you!

Hello,

It could be a faulty theme install so please install the theme again using this guide: https://forum.tagdiv.com/install-via-ftp/
Please also disable all plugins except visual composer, clear cache and reset cdn files if you use it. Please also check any custom code you might have added to the theme panel or the theme files. If you use a child theme, please switch to the main theme to make sure it does not affect the proper functionality of the theme.

Thank you!