Hello,

You will be able to use the child theme but only if you update it and make the necessary adjustments for future updates. A child theme is never update proof. If you alter functions.php and style.css those are files that are constantly changed in each update. They will have to be adjusted and your modifications tested with the new version each time. Please test without the child theme. Disable it for testing and see if the problem goes away without it.

Thank you!

Please contact us on our email address at contact@tagdiv.com and provide a link to your site and wp-admin (login information and admin rights) so we can login and investigate. Please also include a link to this topic.

Thank you!

Hi,

It’s not easy to customize our theme modules as there are not simple settings for this. Plugins are created for the default wordpress code, not for custom theme elements. If you want to add a custom code to a specific module you will have to alter these files: http://screencast.com/t/lZIQiFEW and then use the implementation method provided by the plugin author if there is one. maybe a do_shortcode function will work: https://developer.wordpress.org/reference/functions/do_shortcode/

Thank you!

Hello,

In order to remove the title and breadcrumbs from a page you should change the page template: https://forum.tagdiv.com/page-templates-2/

Thanks.

Hello,

1) In order to have the proper featured image grabbed from the video you will have to use this guide: https://forum.tagdiv.com/featured-image-or-video/
Set the template to video, add a video url from youtube and the theme will automaticalyy grab the thumb.
2) If you want to place a simple image on the homepage and not a block, you can either use the single image element or the image box element

Thanks

Hi,

The bottom border of the revolution slider once removed it also removes the colored rows as well. The best solution here is to access the row settings for the bottom colored row and use the design options adding a negative top margin to the first one about -35 px
http://screencast.com/t/cuLjuEwxT4LW

Thanks.

Hi,

This will depend on the smart list you want to use the code on. There are 8 to choose from. Here is an example on smart list 1: http://screencast.com/t/zfSAVquFsGf

Thanks

Hi,

Here is an example from our end with seo yoast and og image active: http://screencast.com/t/pOsBR2Iyz4f
so I think it;s safe to say there is some external influence over the facebook sharing. We have not been able to figure our out what affects it unfortunately. Please contact us via email at contact@tagdiv.com and provide wp-admin so we can login and investigate

Thank you!

Well caching is what it is. It will show changes after it;s cleared. This is a very important role of the caching plugins. It is not an issue.
This is what caching does but just to be on the safe side please use this guide:
https://forum.tagdiv.com/cache-plugin-install-and-configure/

Thank you!

Hello,

The ajax calls in our theme could provide spikes in server load if you use lots of ajax elements. If all your content has pagination and ajax filters then you really should limit the use of the ajax settings (ajax filter and pagination) from each block setting: https://forum.tagdiv.com/block-settings-guide/
Also you should make sure the server you use meets the requirements for newspaper: https://forum.tagdiv.com/requirements-for-newspaper/

Thank you!

Hello,

Sure, the text logo used by our theme is ‘times new roman’

Thank you!

Hello,
This issue is related to the previous topic. Please check plugins for incompatibility issues.
Thank you!

Hello,

This could be a plugin conflict so please disable all plugins except visual composer, clear cache and reset cdn files if you use it. Please also check any custom code you might have added to the theme panel or the theme files. If you use a child theme, please switch to the main theme to make sure it does not affect the proper functionality of the theme.

Thank you!

Hello,

If you add a theme background image the site will go into boxed mode. If you only want a per category top image and not a category background, you can follow this topic: https://forum.tagdiv.com/topic/category-box-changing-the-bg-photo/

Thank you!

Hello,

The update should run smoothly and there is nothing to be concerned about. Please use this guide: https://forum.tagdiv.com/how-to-update-the-theme-2/ and make sure you also update all theme plugins: visual composer, social counter, mobile theme (they will not update automatically)

Thanks.

Hello,

The editor picks uses the featured posts. In order to mark a post as featured, you should add it to the featured category like this guide suggests: https://forum.tagdiv.com/featured-posts-2/

Thank you!

Please contact us on our email address at contact@tagdiv.com and provide a link to your site and wp-admin (login information and admin rights) so we can login and investigate. Please also provide ftp access and include a link to this conversation so we can trace the email.

Thank you!

Hi,

The code for the tags can be found here: http://screencast.com/t/DaniYd40t68

Thanks.

Hello,

This could be a plugin conflict so please disable all plugins except visual composer and bbpress, clear cache and reset cdn files if you use it. Please also check any custom code you might have added to the theme panel or the theme files. If you use a child theme, please switch to the main theme to make sure it does not affect the proper functionality of the theme.

Thank you!

Replied via email!

Hello,

You can change a post’s author in post edit or even in bulk edit in woprdpress. Here is a helpful link: http://www.wpbeginner.com/beginners-guide/how-to-change-the-author-of-a-post-in-wordpress/

Thanks.

The theme verison in the plugin was not changed from newspaper 6 to 7. Ignore the theme version number. The version number specifying the newspaper version 6 was added because of users that still had newspaper 4 and the plugin would not work properly in newspaper 4.
We will remove the comment in the next theme update.

Thank you!

Hello,

It could be the auto optimize plugin or other third party plugins used. Please disable all plugins except visual composer, clear cache and reset cdn files if you use it. Please also check any custom code you might have added to the theme panel or the theme files. If you use a child theme, please switch to the main theme to make sure it does not affect the proper functionality of the theme.

Thank you!

There is no issue. The counter only shows the fans from a facebook page. It does not show likes. There is no functionality added to pull the likes. Just the fans.

Hi,

It seems your language has very little spaces and has very long words. That is why the theme excerpt overflows the container. In these cases we suggest changing the excerpt to cut by letters not by words: http://screencast.com/t/jG0I1VOmM

Thanks.