Hello,
Maybe this will help: https://varvy.com/pagespeed/enable-compression.html -https://gtmetrix.com/enable-gzip-compression.html
We cannot provide a code for your cpanel as different servers have different configuration.
You will have to contact your hosting provider.
Thank you!

Hello,

Unfortunately internet explorer 9 is way behind on everything and some features will not be recognized by iut especially in customized websites such as yours. The issue could come from the custom css you used to make your website rtl. Some css attribute and proprieties are not recognized by ie9. You can try to change the font of the menu to the default one or try a different one and see how they work. (right now you are using this one: http://screencast.com/t/6Nyuz4f8D)

Let us know how it goes.
Thank you!

Hello,
Thank you for sharing this info. We have not encountered this issue before. As you said, it could be browser related if it works on other browsers. If you manage to get it working on chrome as well please post your solution so we know what setting from chrome could interfere with the social counter.
Thank you!

Hi,
The ad not showing when using a smartlist is not a problem but a theme default behavior. The fact that the ad displayed on your smartlist 4 is the exception. The only smartlists that are supposed to show ads are the last 3 ones: http://screencast.com/t/BDemVpgzPv which have ads inside their content. Any other post ad will not show by default when using a smartlist. In your case the ad could have appeared due to modifications made to the files.
Thank you!

Hello,
Please provide more details to what header style you are using and provide a link to your website so we can inspect it.
Thank you!

Hello,
The theme does not have an option to disable the meta information but you can use a custom css to do it:

.td_block_slide .td-module-meta-info{
display:none;
}
Add the code in the theme panel->custom css box.
Thank you!

Hello,
You can use this code:
.td-header-main-menu{
border-bottom: 1px solid black;
}
Thank you!

Hi,
Unfortunately yes, css does not work like that.(I quote myself:’Unfortunately you cannot do that with css’) You can use the method i provided above with the php files or you can use another method. We looked into this a bit further and found that you can add multiple background click ads like so: http://screencast.com/t/bcwMJ3S7
You can add id’s like the example I showed you above and add the links directly in the code.
I hope this helps and please understand that custom work is not part of support. For any further assistance in this regard you will need to hire a freelancer to help you out as time does not allow us to provide custom work.
Thank you.

Hello,
You need to download the social counter that comes with the 6.6.1 version of the theme and use this tutorial: https://forum.tagdiv.com/tagdiv-social-counter-tutorial-2/
The facebook process was changed and now you will need a key you can get from facebook. The old version with just the ID will not work anymore as facebook changed their code so our social counter had to be adjusted.
Thank you!

Hello,
Unfortunately it seems internet explorer 9 is not recognizing your arrows on the menu properly. You will need to add another ‘font icon’ or change the font of the menu so ie9 can recognize it.
Thank you!

Hello,
I did not know what version of the theme you are updating from so i added a visual composer tutorial as well. Do not use it if you already have the latest version. Simply use the theme update tutorial (there are 2 links above): https://forum.tagdiv.com/how-to-update-the-theme-2/
Thank you!

Hello,
If you use version 6.6 and above, then a class was changed and the old api plugin will not work anymore. We also updated our docs and use the updated classes. Please check the api section: https://forum.tagdiv.com/practical-example-how-to-add-a-new-block-and-module/
Thank you!

Hello,
The new version of the theme 6.6.1 only updated the social counter. So if you do not want to update and still have the latest version of the plugin, simply download the theme from envato and just install the social counter plugin.
Thank you!

Hello,
It actually depends on how you add the video playlist. What you are getting is the 2 or 3 column layout. If you have a sidebar set then it will revert to this mode. Basically it will need all of the screen width to display as you want it with the videos on the right side. So make sure no other content is set next to the playlist in visual composer and you use a full row for it.
example:
single playlist on a row: http://screencast.com/t/iaS68gfy – http://screencast.com/t/4nZBM3dQqtlS
divide the row: http://screencast.com/t/SgugoI2u – http://screencast.com/t/HQbtTApuZ
Thank you!

Hello,
you can use this code to change both background and font colors:

.td-module-comments a{
background-color:green;
color:red;
}
.td-module-comments a:after{
border-color: green transparent transparent transparent;
}


Thank you!

Hello,
The tagdiv speedbooster should not create any problems with images. Please only try this with visual composer and speedbooster active. If you modified the speedbooster files, please also check your modifications and revert to the initial settings (make a back-up of your work before).
Let us know how it goes.
Thanks.

Hello,
Unfortunately the block uses the post picture. There is only one picture. The theme creates thumbnails based on the image you upload in your post and set as featured image. The only way to have it look good both on pages and posts is to change the aspect ratio of the featured image.
Thank you!

Hello,
Unfortunately to make a website run faster you will need to have at least basic knowledge not necessarily ‘tech savvy’
You will need to follow this tutorial on page speed:
https://forum.tagdiv.com/how-to-make-the-site-faster/ Gzip compression needs to be active and also read about how you can compress the images. I suggest to get someone to help you if you cannot manage.
Also please make sure that Speed Booster is active, check System Status for this – http://screencast.com/t/LDPniI0Qpv The plugin is tested only with these plugins – http://screencast.com/t/hcjLnOqh4i2 and if you have others active it will be automatically disabled.
In order to use the tagdiv speedbooster with all plugins you will need to remove this code – http://screencast.com/t/RZLIOPUNdqh
I hope this helps
Thank you!

Hello,
Thank you for your suggestion, we already have infinite loading on our list and maybe in a future version we will be able to provide an option for it but unfortunately at the moment it is not a priority. But it is not excluded as well. The developers get to have the final word on what gets implemented.
Thank you for your suggestion.

Hello,
Unfortunately the problem is still present in the current version as it does not come from our theme. It comes from visual composer. It is requesting an non existent file. We opened a support ticked for this error and got no response but they tend to fix errors from reports even if they do not answer them. We will open another ticked on the subject and hopefully it will get fixed in a future version of the plugin.
Thank you!

P.S. As a temporary solution you can add an empty file with that name in the path specified so the 404 error will not show up anymore.

• This reply was modified 10 years by Bogdan B..

Hello,
You can get the category id from here: http://screencast.com/t/wsKCiLU7Ves
You can target a specific category by it’s unique class. Use the browser inspector to get it: http://screencast.com/t/Y8DyIKawl8 it is a class on the body tag. You can then use your code like so:
.category-96 .backstretch {display:none;} and it will only apply to that particular category.
Thank you!

Hello,
Please use this code: http://pastebin.com/2yaGiCXK It is the whole file. Delete the code from your td_module.php and replace it with this one!
Thank you!

Hello,
Unfortunately the theme has no counter option. You can maybe find a plugin for, unfortunately we cannot make a recommendation as we have not tested any timer/counter plugins.
Thanks.

@amrinder, which problem are you referring to? the Visual composer one or the migration from another theme?
For both issues, there are answers posted above.
I assume you are referring to the visual composer plugin. Please try to remove your VC files/folder via ftp after deleting it from wp-admim as sometimes files remain behind and prevent the installation of the new version.
Thank you!

Hello,
I did not recommend using photon at all. I recommended you use jetpack but NOT with the photon feature. So please, NO photon. It does not work with the theme and it will not work in future updates as well unless we change our whole image implementation. Not all features of jetpack are tested. We do know of 2 features that cause problems for certain and should never be used with the theme. One is photon and the other is the mobile theme.
Thank you!