Hello,

There is no ideal featured image size. You can read about featured images here: https://forum.tagdiv.com/thumbnails-vs-featured-image-size/ As an example, the post style uses 1904×1269 thumbnail. The best image quality is achieved when the image is not stretched which means you need to upload a larger image than these parameters (width and height). Our demo uses a larger image that gets cropped: http://screencast.com/t/1n8iHihh – http://demo.tagdiv.com/newspaper/td-post-the-new-screen-savers-the-show-that-launched-video-into-the-stratosphere/

I hope this helps.

Let us know how it goes!

Hello,

The options from the theme panel specifies exactly on which module and block it is used.
The option from the theme panel simply tells the theme where to use and where not to use images. It does not delete them from the folders. Luckily there is a plugin that does that. It is called ‘Force Regenerate’ and you can use it after you set the options in the theme panel to regenerate your thumbs and it will also delete the images that are not used.

I hope this helps
Thank you!

Hello,

I understand your request but there is no option for it in the theme panel nor is it as easy as setting an image to the buttons like i showed above. It will require custom work to pull the featured images of the posts in the pagination. Unfortunately it will be no easy task and it will require quite a bit of custom work. We cannot offer any custom work at the moment but you can hire a freelancer to do this for you if you really need this customization.

Thank you!

Hello,

I’m not sure why this occurs, but you can try these following methods:
– Switch to a different theme and then reactivate newspaper,
– Clear your cache and disable all plugins (check the panel with no plugin active),
If everything else fails, try to reinstall the theme. Make a back-up of your database and also back-up your modifications if you have any and perform a clean install via FTP: https://forum.tagdiv.com/install-via-ftp/
In rare cases files can get corrupted upon install.

Let us know how it goes!
Thank you!

Hello,

Unfortunately there is no option for that. It can be achieved but it requires quite a bit of coding knowledge. You will need to customize the theme core files. It will not be an easy task.
We cannot provide any custom work at the moment but you can hire a freelancer to do it for you if you really need this customization.

Thank you!

Hello,

The source and via information will not be lost because it is stored in the database. It will disappear when using a different theme but it will appear once again if you reactivate the newspaper theme. You can always do a back-up to your database just to be on the safe side.

Thank you!

Hello,

Please try it without any plugins. Disable all of them except visual composer and check again.
Also please update your visual composer plugin by following this guide: https://forum.tagdiv.com/how-to-update-visual-composer-plugin/
Let me know if the problem is still there afterwards.

Thank you!

Hello,

Unfortunately our theme does not control where the plugin is placing it’s widget. You can find a solution to the modification you would like here: http://jetpack.me/support/customize-related-posts/
For example I see an option in the documentation to use a shortcode to display related posts: http://jetpack.me/support/customize-related-posts/#shortcode. You can use this method and place the shortcode in the post template you use: http://screencast.com/t/QtnmMafsmQ place your code inside the file, under the source and via information: http://screencast.com/t/DdFjj1x6A

I hope this helps.
Thank you!

Hello,

All the option you are looking for are in the theme panel -> fonts section. https://forum.tagdiv.com/font-customization/
This menu should be accessible from the theme panel. Please try to disable all plugins except visual composer and try again. You can also check your browser inspector’s console and see what causes the error. for example we use chrome: ctrl+shift+i and it will bring up the inspector then click the console tab: http://screencast.com/t/iCqTDEhswH and then click the fonts section and see what error comes up in the console area.
Another thing you need to check is the theme status settings: http://screencast.com/t/ismUn3QrRQ
You can follow this topic to see how you can increase these values: https://forum.tagdiv.com/system-status-parameters-guide/
I hope this helps.

Thank you!

Hello,

Sorry for the delay, but we closed this topic assuming you would contact WordPress support.
You will need to contact WordPress in order to fix your problem. We can only offer support for our theme.

Thank you!

Hello,

The theme uses different thumbnail sizes for all the containers. You can see a list of these containers and sizes here: http://screencast.com/t/tZoV4BN3
If the featured image you upload is smaller than the container (in width or height) it will display with a grey strip to fill in the blank space. The theme crops your images but does not upscale theme. There is a plugin if you want to use it. It is called thumbnail upscale which stretches your images to fill the containers, but the best method would be to check the thumb size used by that particular block element and upload a picture with bigger dimensions than the thumb.
As for the picture in your big-grid, i have checked your site and it displays properly. The grey area comes from the picture itself. The video shown has the grey frames effect: http://screencast.com/t/z9kLmF9Kj
I hope this helps.
Thanks.

Hello,

That is because the panel ad spot does not accept PHP code. You can use a plugin to achieve our goal, of if you do not want to use plugins you can modify the theme files but it will require php knowledge. You can modify for example td_block_ad_box.php and use the ad box element on your website.

Thanks.

Hello,

If you update from version 4 to 6, then all customization will be lost.
Newspaper 6 is a whole new theme so an update from 4 to 6 may cause the same issues as switching to another theme (but we did try to maintain compatibility where ever possible).
Always make a full backup of your current installation – https://codex.wordpress.org/WordPress_Backups and then do a clean update, meaning that we recommend that you delete the old version of the theme before uploading the new one – https://forum.tagdiv.com/how-to-update-the-theme-2/ update also the plugins that come with the theme files from the /plugins folder. In the “how to update” guide is specified that you will have to run the script that will import from database your settings.
The shortcodes have been changed so old ones will not work anymore. Please note that old files customization or custom css will not work with the new version and you will have to adjust or re-add them.
Bottom line is that newspaper 6 is a whole new theme built from scratch.
Unfortunately you will have to clear your agenda and spare a bit of time to adjust all your settings to the new version of the theme.
We are sorry for the inconvenience.

Hope this helps!
Thank you!

Hello,

In order to remove the ads, you can use this code for the post style 1 ad:
.td-g-rec.td-g-rec-id-post_style_1{
display:none;
}

Unfortunately the ads will not fit that way. What you can do as an alternative is use this code so the text will flow in the right side: http://screencast.com/t/BOyuIPqPutZb
.single_template_1 .td-g-rec-id-content_top{
float:left; padding-right:20px; padding-top:20px;
}
I hope this helps
Thank you!

Hello,

You can select what thumbnail the theme creates from the theme panel: http://screencast.com/t/e92f51xp1y7Z
Simply disable the thumbs that you do not use in your website.

Thank you!

Hello,

If you are talking about the post pagination when is used http://screencast.com/t/PQU2DSFlSY, it can be changed like this: http://screencast.com/t/zkCQ8RvyJe
If the bottom pagination: http://screencast.com/t/m9qI7XH3l then it can be changed from: http://screencast.com/t/8skMTUTxQFZ

Thank you!

Hello,

If it’s the theme’s related articles that appears on your post (http://screencast.com/t/LnBLq1iKGhW5) it can be removed from the theme panel: http://screencast.com/t/fFkoY9wni

Thank you!

Hello,
You can make any header style boxed by adding a background image or color (even white) from the theme panel:
http://screencast.com/t/mp9NR0cRskI or http://screencast.com/t/bzFirdiw
Thank you!

Hello,

There is no setting to increase site width. Our theme works with a grid layout and increasing the width of the site will impact the blocks and other elements on your website creating undesired effects. It can be done with CSS but that means you have to style all the elements to fit the new wider layout.
(The mobile version of the site is already at full width: http://screencast.com/t/HGrc026b)
We hope in a future update we can implement a setting for width to our theme.

Thank you!

Hello,
You can use this custom css to achieve the effect you want:

.td_block_13 .td-module-meta-holder, .td_block_13 .td-module-meta-info{
background-color:red;}
.td_block_13 .td-module-meta-info h3>a{
color:white!important;
}

Thank you!

Hello,

Complementary to Chris’ suggestion, try to install the theme using this tutorial here: https://forum.tagdiv.com/install-via-ftp/ and please make sure you meet these requirements as well to ensure optimal functionality: https://forum.tagdiv.com/requirements-for-newspaper/

Thank you!

Hello,

This is the default behavior when you set you block this way. After the 10 post limit you set, the other posts will display random which includes the ones already shown. The filter does not detect which post is shown previously so these situations can occur. Unfortunately for the random sort order there is no solution for double posts. This is on our list of improvements and in a future update we hope we will be able to implement an option to make these random posts unique.
As an alternative you can sort your posts in a different way or use pagination so doubled posts will not be as obvious.

Thank you for your understanding!

Hello,

We are sorry for the delay. We do not work weekends and there is the time zone to consider:
Support Hours (GMT+2)
Monday – Friday:
8:00 AM – 17:00 PM
You will receive an answer via email as soon as possible.

Thank you for your understanding!

Hello,

I tried the code again and it seems to work:
This is your website without the code: http://screencast.com/t/mxLaz2yE3Ed
This is with the code active: http://screencast.com/t/8cl1boOeTbX
Please make sure you place the code correctly in the theme panel->custom css box: http://screencast.com/t/GB1gBgsUU

Thank you!