Hello,

Try to use another header style which displays your logo in full width. Notice that we do not recommend to increase or decrease the home bar because the theme layout might be broke.

As a quick solution, you can try using the code below ->

.td-header-main-menu{
height:70px;
}
.td-container-wrap{
margin-top:26px;
}
.td-main-menu-logo img {
max-height: 65px;
}

The result is here -> https://www.screencast.com/t/GS61M1TTG

Thanks for the message!

Hi,

Try to make a full back up to your database and then, try to make a new install to another sub-domain for testing or for this domain with the latest version of the theme installed via FTP way, remove all of the untested plugins and check the results.

Thanks for your understanding!

Hi,

Yes, it’s possible if you will make the following change here -> https://www.screencast.com/t/UHjK7YFD951q Clear all the caches and check the results.

Thanks.

Hello Fernando,

We know about this problem and we will try to make a dot revision as soon as possible. Until this, please disable lazy load effect, remove all of the untested plugins which might interact with the theme core files and causes a lot of unknown issues, clear all the caches and check the results.

Thanks for the message!

Hi n1ck,

As you can see, here are presented some category templates which are used -> category template 5 and 6. For more details check the documentation from here -> https://forum.tagdiv.com/newsmag-category-templates/

Thanks for the message!

Hello reloaded,

Please disable the lazy load effect until we will release a new theme’s update. As soon as possible we will fix this issue.

Thanks.

Hi,

I have checked your website but I did not saw any problem with your website. Here are the results -> https://www.screencast.com/t/bM1FEFgT

Thanks.

Hi,

Please send us an email at contact@tagdiv.com with your log-in information (wp-admin) so we can further investigate it closer your setup page. Provide there the link to this topic so we can quickly identify you.

Thanks for the message!

Hi,

I have checked your website and I saw that your Ads working as expected, as you can see here -> https://www.screencast.com/t/FW8hu4l2XQgf Do you have any Ad Blocker to your website? Remove it, clear all the caches and check the results.

Thanks.

Hi,

Please request a full refund, specify this case and we will get your money back and then, you can purchase the Newspaper. For a refund, please complete this -> https://themeforest.net/refund_requests/new After you will receive the money, you should purchase the newspaper instead.

Thanks.

Hi,

Make sure that you have correctly added the link in a Single element from here -> https://www.screencast.com/t/rjNy6jNxRo

Thanks for the message!

Hi,

Provide some useful screenshots with the problem so I can identify the problem and also, so I will be able to provide a more accurate response.

Thanks

Hi,

Change the style of Social Counter from here -> https://forum.tagdiv.com/social-counter-styles-on-newspaper/

Thanks for the message!

Hi,

Check the theme panel and turn off this option from here -> https://www.screencast.com/t/mV3KPTSyqxB

Thanks.

Hi,

Unfortunately, the theme does not have any such an option that allows you to do this, sorry! If you want to disable the navigation bar – main menu, you need to remove the menu items from the WordPress panel.

Thanks for your understanding!

Hi,

Try the classic recommended way for theme’s updating like FTP. Please check here -> https://forum.tagdiv.com/how-to-update-the-theme-2/

Thanks for your understanding!

Hi,

Ensure that you are using the latest version of the theme installed via FTP way, clear all the caches, purge CND files, remove all of the untested plugins and check the results.

Thanks for your understanding!

Hello erval,

The problem could be the memory cache! Did you have cleared this? If not, try to do it and check after the results.

Thanks for your understanding!

Hi,

Unfortunately, we do not recommend using some untested plugins, sorry! Use only our tested plugins if you want to achieve a better theme’s results. Also, we cannot provide support for untested plugins.

Thanks for your understanding!

Hi,

Please update the theme to the latest version of it! The Visual Composer has been updated, as you can see in our changelog from here -> https://www.screencast.com/t/HMxyRnZr

Thanks.

Hello,

If you want to replicate a page or import all the style of the page, you edit the page in a classic way and then you need to copy all the shortcodes which are automatically generated by TD COmposer and paste them to another page. You should take the code from here -> https://www.screencast.com/t/r0iLuU3y6iD

Thanks for your understanding!

Hello,

1)Send us an email at contact@tagdiv.com with your log-in information (wp-admin) so we can further investigate it closer your setup page.
2)Sorry, but please notice that the only way, in this case, is to use the cloud templates, create a category template, an example, and apply it for all of your categories.
3)I do not know how you have edited the category.php file and how you have added the Ads into your category page. Use the Cloud Template and create your category template for your desired category customize it with Ad Spots.

Thanks for the message!

Hi,

For more investigations, we need your website URL. Before this, you should remove all of the untested plugins which might interact with the theme core files and causes a lot of unknown issues and which might break the js of the theme.

Thanks

Buna Robert,

Am testat site-ul si se pare ca imaginile se incarca corespunzator. Intr-adevar, este o problema in tema noastra dar care se intampla in anumite situatie si este foarte ciudat. Vom investiga mai amanuntit aceata problema iar pana cand se va remedia aceasta problema recomandam sa dezactivati optiunea de lazy load din Theme panel.

O zi frumoasa!

Hi,

Try to change the PHP version to 7.1 or max 7.2 and if the problem is still there, please send us an email at contact@tagdiv.com with your log-in information (wp-admin) so we can further investigate it closer your setup page. Also, provide the CPanel access for more investigations.

Thanks.