Hello Alicegreentree,

Unfortunately, I do not know how you can make this transfer/site migration. If it was not done correctly, you might bring some errors, like this one. Keep in mind that task is not theme related. As a suggestion, you can try using the WP Duplicator plugin for website migration, follow the documentation from here -> https://www.elegantthemes.com/blog/tips-tricks/duplicator-an-easy-way-to-back-up-copy-or-clone-your-wordpress-content This plugin is recommended by many users when migrating or creating copies of the website.

Thanks for the message!

Hello Alicegreentree,

Did you have tried to add that shortcode inside a Column Text using the TD Composer? Provide more details about what kind of settings did you made with Contact Form. This plugin has been fully tested with the theme and should works as expected.

Thanks for the message!

Hello ML,

You should use that element on a stretch ROW -> https://www.screencast.com/t/lgLFMHR6bvC and set up the image height from here -> https://www.screencast.com/t/efFotUUn If is not what you mean, provide more details.

Thanks.

Hello Cees50,

Unfortunately, but please notice that our Social COunter does not contain a Vimeo, sorry! -> https://www.screencast.com/t/DrW21OGE0LoH

Thanks for the message!

Hello RitaLorraine,

First of all, try to re-save your permalinks from here -> https://www.screencast.com/t/vgnRc53y, clear all the caches and check the results.

Let us know how it goes!

Thanks.

Hello AG3,

Please notice that we do not recommend to use both plugins in the same way because might appears some conflicts between the page builders, sorry! Try to disable the Visual Composer and leave to active only the TD Composer, clear all the caches and check the results.

Thanks for your understanding!

Hello kytmagic,

Please follow our changelog section because there, will be released all of the theme’s updates. -> https://themeforest.net/item/newspaper/5489609

Thanks for the message!

Hello vedatkorkut,

Also, some similar forum topics that you can read for more information
– https://forum.tagdiv.com/topic/theme-causing-high-cpu-usage-2/
– https://forum.tagdiv.com/topic/sql-querys-high-cpu/
– https://forum.tagdiv.com/topic/newspaper-theme-slow-to-respond/

Please notice that the problem is not our theme, you can try with a default theme and check the results, sorry!
Also, if you are unsatisfied with our product and if you want your money back, please make a full refund here -> https://themeforest.net/refund_requests/new and we will get your money back as soon as possible.

Thanks for your understanding!

Hello spu,

Also, please notice that the W3 Total Cache plugin has not bee tested with our theme and it seems to be a problematic plugin and also, we do not recommend using it, sorry! Also, I have checked your website on a mobile device and it seems to work as expected. Please provide some useful screenshots with the error so I will be able to provide a more accurate response and also, so I can identify the problem.

Thanks.

Hello n1ck,

Replied via email. Unfortunately, I cannot access your wp-admin because I got 403.

Hello guischarf,

Please notice that our theme uses bocks which are made up of modules. Please check here -> https://www.screencast.com/t/NvdPod4XL Did you have read all of our documentation and you did not understand how you can use our theme? Please start reading it from here -> https://forum.tagdiv.com/newsmag-newsmag-documentation/ What exactly you do not understand?

Thanks for the message!

Hello giulian curl,

Please notice that each page, post, and the category has a special class with ID like this -> .page-id-3445 .category-2345 .postid-7456. So, using this classes you need to use the property display:none for the Ad class you have to hide it. use the inspector browser to find the class you want and target it. Check here -> https://forum.tagdiv.com/create-custom-code-using-the-browsers-inspector/ If you need more assistance in this case, please provide your website URL and show me what kind of Ad you want to remove so I will be able to provide a more accurate response.

Thanks for the message!

Hello,

@danielcharrua, unfortunately, please notice that all of these changes should have to be made in the core plugin and also, this cannot be overwritten in Child Theme.

Thanks for your understanding!

Hello akisloukas,

Using a regenerate thumbnails plugin is needed in these cases
– https://forum.tagdiv.com/thumbnails-fix-strange-looking-images-on-blocks/
In this case, regenerating will not do anything, the same thumbnails will be created.

Thanks for your understanding!

Hello rakeshbarwar,

Please ensure that you are using the latest version of the theme installed via FTP way according to our documentation from here -> https://forum.tagdiv.com/install-via-ftp/ Also, check the theme requirements from here -> https://forum.tagdiv.com/newsmag-requirements-for-newsmag/

Hope this helps and let us know how it goes!

Thanks for the message!

Hello MDNM2017,

Send us an email at contact@tagdiv.com with your log-in information (wp-admin) so we can further investigate it closer your setup page.

Thanks.

Hello danielcharrua,

After further deeper investigations, we found a quick solution in this case. Please follow the next images and try to make the changes from these -> https://www.screencast.com/t/tq7JYQ6XmV -> https://www.screencast.com/t/einHpS3PKc7 -> https://www.screencast.com/t/dE9kgZKp6 Maybe you can improve the rating!

Thanks for your understanding!

Hello AG3,

Notice that the color of block header can be changed from TD Composer when you edit the page with TD Composer, like this -> https://www.screencast.com/t/2FEtXUCuy

Thanks.

Hello Harrywonder,

Did you have correctly downloaded the latest version of the theme from your Theme Forest account? Remove the old mobile theme version and try to re-upload it again. If you need more assistance in this case, please send us an email at cotnact@tagdiv.com with your log-in information (wp-admin) so we can further investigate it closer your setup page.

Thanks for the message!

Hello dvolatility,

Ensure that you have correctly installed the latest version of the theme via FTP way, all the plugins have been updated, make sure that you have respected all the theme’s requirements according to our useful guide from here -> https://forum.tagdiv.com/requirements-for-newspaper/ Also, if the problem is still there after you have checked all of these things, please send us an email at contact@tagdiv.com with your log-in information (wp-admin) so we can further investigate it closer your setup page. Provide there the link to this topic so we can quickly identify you.

Thanks for your understanding!

Hello,

If you have done all of these steps and if the problem is still there, please send us an email at contact@tagdiv.com with your log-in information (wp-admin) so we can further investigate it closer your setup page. Provide there the link to this topic so we can quickly identify you.

Thanks for the message!

Hello MDNM2017,

Please ensure that you are using the Default page template because only on this template is enabled this functionality.

Thanks.

Hello zinger,

Unfortunately, the theme does not have any such an option that allows you to add some excerpts to slider element, sorry! So, if you want to add something like this, you need to edit the theme core files. If you are not aware of the steps which are needed to take in this case, please consider hiring a freelancer/developer to help you because we cannot provide custom work at the moment, sorry!

Thanks for the message!

Hello daniel,

Please check the following topic from here -> https://forum.tagdiv.com/topic/disqus-comment-not-working-with-cloud-templates/

Thanks for the message!

Hello travelhippi,

Unfortunately, the Mobile Theme has not been designed to be compatible with custom post types, sorry! If you want to have another layout for your post template, you need to edit the plugin’s file and make some changes over them. If you aren’t aware of the steps which are needed to take in this case, please consider hiring a freelancer/developer to help you because we cannot provide custom work at the moment, sorry!

Thanks.