Hi,

If you want to add an image for oyur Author Block, you need to use the WP User Avatar ot Gravatar. Please check here -> https://en.gravatar.com/site/implement/images/

Thanks.

Hi,

Please provide your website URL so I can take a closer look at it.

Thank you!

Hi,

You are using the mobile theme and that’s why, on mobile, the footer section has another layout. For more information about this plugin, please check our documentation from here
-> https://forum.tagdiv.com/the-mobile-theme/

Thank you!

Hi,

Please provide your website URL so I will be able to provide a more accurate response. Remove all of the untested plugins, clear all the caches, purge CDN files and check the results.

Let us know how it goes!

Thank you!

Hi,

Please refer to the following guides for possible fixes:
https://wordpress.org/support/topic-tag/505-error/
https://forum.tagdiv.com/topic/wp-supercache-causes-500-internal-error-and-cannot-deactivate/
https://www.wpbeginner.com/wp-tutorials/how-to-fix-the-internal-server-error-in-wordpress/
– https://support.cloudflare.com/hc/en-us/articles/218378978-What-should-I-do-after-seeing-a-502-or-504-gateway-error-on-my-site-
– https://support.cloudflare.com/hc/en-us/articles/115003011431-5xx-Server-Error
– https://support.cloudflare.com/hc/en-us/articles/200171906-Error-522-Connection-timed-out
– https://support.cloudflare.com/hc/en-us/articles/200171936-Error-520-Web-server-is-returning-an-unknown-error

Also, please notice that api-plugin.php is no longer available with our theme and you need to use the creative-plugin.php if you want to create your own blocks. Please check here -> https://forum.tagdiv.com/developer-info/

Please try the same suggestions if your problem is similar. In most cases, 500 errors are caused by low wp-memory.

Hope this helps!

Thank you!

Hi,

I have checked your website and it seems that your post is correctly displayed, as you can see here -> https://www.screencast.com/t/2wJBLgGp Clear all the browser caches, purge CDN files and check the results.

Thank you!

Hi,

This message appears when your theme has not been correctly done. Please update it via FTP way according to our documentation from here -> https://forum.tagdiv.com/install-via-ftp/ Please do it in that way and if the problem persists, please let us know.

Thank you!

Hi,

I have tried to access your website but it seems to be in the maintenance mode, sorry! Please provide your some useful screenshots with the error so I can identify it closer and also, so I can see what’s going on.

Thank you!

Hi,

Please check here -> https://www.screencast.com/t/IQgfWyPPsw and check the ROW settings.

Hope this helps!

Thank you!

Hi,

Regarding on saving issue, please notice that the reason for that error might be your system status parameters. Please check the values of them to be increased according to our documentation from here -> https://forum.tagdiv.com/system-status-parameters-guide/ Probably, your PHP memory is exhausted and that’s why you cannot save anything.
Also, I have checked your website and I saw that you have two different logos on it. On that category page you have a logo and for those pages, post pages you have another logo. This case is happening because, for that category -> https://www.westislandblog.com/category/laval/, you are using a template where you set up this header from Cloud Template Library. If you do not want it, you need to remove that Category Template from here -> https://www.screencast.com/t/jRcoDgLYZooB and chose the Inherit from Global Settings if you want to have the same header for the whole of your website or you can edit that category template and change the logo from your header section to be the same.

Hope this helps!

Thank you!

Hi,

Please notice that all of your data is loaded into your database and it is not lost. However, to be safe, you need to make a full backup to avoid any circumstances regarding it. You should simply replace your theme with another one after you will buy it. That’s all.

Thank you!

Hi,

Please notice that all of your data should have to be loaded into your database if they were created by you and not edited from such a demo with dummy data. It’s very good if you have a backup and it’s recommended to do it all the time before updating the theme to avoid losing all of your data. You should simply install what demo you want, in your case, is talking about Old Fashioned from the Demos section. Also, you can use it with or without dummy content. If you will choose the first way, you need to edit your homepage elements using the Td Composer like this -> https://www.screencast.com/t/exxKsCxVqxYm As you can see, all of the elements are there and these can be set up with our page builder.
Regarding on WP Bakery, please notice that we do not recommend using it to our demos because all of these were created with TD Composer and not with WP Bakery plugin and might appears some issues, sorry! If the problem is still there, please let us know and provide some useful screenshots with your errors encountered so we can identify them.

Hope this helps!

Thank you for oyur message!

Hi,

You have this error because of your SSL security has not been implemented on your wbesite, sorry!
Maybe double check if the SSL implementations did properly.
– http://www.wpbeginner.com/wp-tutorials/how-to-add-ssl-and-https-in-wordpress/
– https://css-tricks.com/moving-to-https-on-wordpress/
– https://yoast.com/dev-blog/move-website-https-ssl/
– https://forum.tagdiv.com/topic/moving-to-ssl/

Also some solutions I found that you could try
– https://kinsta.com/blog/wordpress-mixed-content-warning/
– https://www.wpbeginner.com/plugins/how-to-fix-the-mixed-content-error-in-wordpress-step-by-step/
– https://wpbuffs.com/wordpress-https-mixed-content/

Thanks.

Hi,

Please send us an email at contact@tagdiv.com with your log-in information (wp-admin) and CPanel access so we can further investigate it closer your setup page.

Thank you!

Hi,

Check the following files from here -> https://www.screencast.com/t/RnhA5fz8H13e -> https://www.screencast.com/t/Qmh5B6n71ND7 -> https://www.screencast.com/t/1Xeaikp3lMZ

Hope this helps!

Thank you!

Hi,

Please check the plugins folder from your Theme Packet from here -> https://www.screencast.com/t/ZJ3Jwpq1l The AMP plugin is there.

Thank you!

Hi,

Please ensure that your theme update was correctly made via FTP way and all of the theme’s requirements has been respected according to our documentation from here -> https://forum.tagdiv.com/system-status-parameters-guide/ -> https://forum.tagdiv.com/newsmag-requirements-for-newsmag/

Hope this helps and let us know how it goes!

Thank you!

Hi,

Please provide your website URL and also, provide more details about what kind of pagination do you want to remove.

Thank you!

Hi,

I have checked your website and the images seem to return good results, as you can see here -> https://www.screencast.com/t/PDKVRVDj Provide more details and screenshots with the problem.

Thank you!

Hi,

Unfortunately, I do not exaclty understand what you want to mean through managing media? Notice that we have a built-in gallery functionality which can be used by you to display a beautiful gallery, using the tagDiv Media Gallery according to our documentation from here -> https://forum.tagdiv.com/newsmag-tagdiv-slider-gallery/ If is not what you mean, please provide more details so I will be able to provide a more accurate response.

Thank you!

Hi,

If you want to display the excerpt at a fixed number of letters, you need to change it from Theme panel, from here -> https://www.screencast.com/t/U6bCss4n0xq If is not what you need, please provide more details about your problem so I will be able to provide a more accurate response.

Thank you!

Hi,

The file where you need to edit the code is here -> https://www.screencast.com/t/HQkWT6mvAsYM if you want to add some additional elements on that block.

Thank you!

Hi,

Please update the theme to the latest version of it which is 9.7.1 because we have fixed this issue.

Thank you!

Hi,

Please switch to a default theme, remove all of the plugins, clear all the caches and check the results.

Let us know the results.

Thank you!

Hi,

Please notice that the theme only takes the Ad Code and display it on your website. First of all, you need to check your AdSense configuration from here -> https://support.google.com/adsense/answer/181960?hl=en Also, check our useful guide from here -> https://forum.tagdiv.com/header-ads-adsense/ From your screen I see that your ad has a smaller width and it is not designed to be used on the desktop. All of these settings can be done from your ad configuration. You can provide your website URL so we can take a look at this section.
If you want to edit that section, you need to go to the Widgets section from here -> https://www.screencast.com/t/hPDt2Sssrs3 and change it from there.

Thank you!