Hello sanatkumar123,

Please keep in mind that Newsmag theme does not have any such an optional option for mobile responsive version as I have answered you above, sorry!

Thanks for your understanding!

Hello dldr24,

Most likely, you have some caches on the server and probably that’s why you cannot see the changes. Request to your hosting provider to clear all of this and check the results.

Thanks for the message!

Hello ctiborv,

I have inspected your website and the big grid animation seems to work as expected on IE Edge, for example. What kind of IE version do you are using? Ensure that you test your website only for this IE version from here -> https://www.screencast.com/t/vwgfhmmQIov

Thanks for the message!

Hi mamito,

You can use the code below and place it in Theme Panel->Custom CSS area if you want to hide this functionality from your front end.

The code is ->

.td-scroll-up{
display:none!important;
}

Thanks.

Hello paul,

Notice that in theme exists three cases and you will have to add your do_shortcode method where exactly you want (no sidebar for example if you do not have the sidebar), like this -> https://www.screencast.com/t/xnswobbz

Hope this helps!

Thanks for the message!

Hello braveinftech,

I have inspected your website URL and I saw that you are using the Mobile Theme. Please notice that if you are using that plugin for mobile devices, you have to take account of some restrictions according to our documentation here -> https://forum.tagdiv.com/the-mobile-theme/ Please keep in mind that mobile theme does not recognize the shortcodes generated by Visual Composer or our page builder and then, all the pages which have been created with this page builder will not be displayed in mobile theme, sorry!

Hope this helps!

Thanks for your understanding!

Hello Hemal,

Sorry but please notice that did not exist any recommended way for achieving this with our theme, sorry! If you want this, you can try using the 4 columns layout using the Visual Composer, like this -> https://www.screencast.com/t/SyyIgebF16d but please notice that way is not recommended by us and if you will encounter any issues with the theme, we cannot provide support for this case.

Thanks for your understanding!

Hello akashdeep305,

Please note that the theme has to be updated along with WordPress and plugins. Old versions can have security breaches and these can be exploited by different tools.

The old version from prior to April 2016 had a security issue which was patched in 6.7.2. Similarly, WordPress prior to 4.7 is insecure.

Please make sure you update your theme, plugins, and WordPress and do not stick to old versions.

If you have been the victim of an attack, update your theme immediately to the latest version and use one of these guides:

http://securepress.org/tutorial-how-to-remove-malware.php
https://wordpress.org/support/topic/malware-removal
https://www.wordfence.com/docs/how-to-clean-a-hacked-wordpress-site-using-wordfence/

Here is a link for best WordPress security practices created by Chris S:

https://forum.tagdiv.com/topic/tutorial-good-basic-security-practices/

Thank you!

Hello danielalonso,

Please note that the theme has to be updated along with WordPress and plugins. Old versions can have security breaches and these can be exploited by different tools.

The old version from prior to April 2016 had a security issue which was patched in 6.7.2. Similarly, WordPress prior to 4.7 is insecure.

Please make sure you update your theme, plugins, and WordPress and do not stick to old versions.

If you have been the victim of an attack, update your theme immediately to the latest version and use one of these guides:

http://securepress.org/tutorial-how-to-remove-malware.php
https://wordpress.org/support/topic/malware-removal
https://www.wordfence.com/docs/how-to-clean-a-hacked-wordpress-site-using-wordfence/

Here is a link for best WordPress security practices created by Chris S:

https://forum.tagdiv.com/topic/tutorial-good-basic-security-practices/

Thank you!

Hello bokitchan,

1)Errors happened during tdcIframeData.init() -> bindViewsModelsWrappers()!
Please do not use this setting in Seo by Yoast:
https://www.screencast.com/t/n8Cc35EofLh Also, if you are using the WP Super Cache plugin, please ensure that has been right setup according to our documentation here -> https://forum.tagdiv.com/cache-plugin-install-and-configure/

2)Also, the third important rule is to do not edit a page which was created with Visual Composer with TD Composer.
Also, I have inspected your website and I saw that you are using some untested plugins which can interact with the theme core files and causes a lot of unknown issues like this.

Clear all the caches and check the results.

Thanks for your understanding!

Hello jmark4455,

Please notice that our blocks have the Excerpts section which can be managed from Theme panel, like this -> https://forum.tagdiv.com/excerpts-introduction/

Thanks for your understanding!

Hello nasadino,

Unfortunately, I do not exactly understand why do you have changed the N in n? Please leave the name of these files to be exactly when it comes from Theme Forest, like this -> https://www.screencast.com/t/Zfig6kYRQi22 Try to make a new clean install from scratch via FTP and please do not change anything and follow our useful guide here -> https://forum.tagdiv.com/install-via-ftp/

Thanks for your understanding!

Hello STBW,

Unfortunately, please notice that our theme does not have any such an option that allows you to add in that place of post your desired ad, sorry! For example, if you are using the post template style 1, you should edit the theme core file where this template was written and add there through do_shortcode method the ad you want, like this -> https://www.screencast.com/t/xdKEJdFd5orl After this, ensure that you have added your ad in the Custom Ad 1 field from Theme panel, Ads, section.

Hope this helps!

Thanks for the message!

Hello riealeksandra,

Please keep in mind that the very simplest way in this regard would be to delete the old theme, download the latest version of it from Theme Forest and then install it via FTP way because this is the surest method in this case, according to our documentation here -> https://forum.tagdiv.com/install-via-ftp/

Hope this helps and let us know how it goes!

Thanks for the message!

Hello ofekin,

First of all, please ensure that our theme does not have any such an option that allows you to enable the infinite loading for post pages but only for pages, sorry! If you want to have this type of pagination for your page, notice that you should use any block from our list and setup the pagination from here -> https://www.screencast.com/t/40aExqY3oM
Also, if you want to hide the footer for mobile devices, notice that you should use a bit of CSS code to achieve this. Try the code below and place it in Theme panel -> Custom CSS area.

The code is ->

@media(max-width:767px){
.td-footer-wrapper{
display:none!important;
}
}

Thanks for your message!

Hello umoetteumoh01,

Sorry but I do not understand! About what kind of opacity do you are referring to? Provide more details and some useful screenshots so I can understand it better.

Thanks.

Hello j0suedaniel,

You should check the Theme panel settings from here -> https://www.screencast.com/t/siEUKfVgji For more information about this settings, please check the following guide here -> https://forum.tagdiv.com/theme-colors-introduction/

Thanks for the message!

Hello epicmag,

Please send us an email at contact@tagdiv.com with your log-in information (wp-admin) so we can further inspect it closer your setup page. Provide there the link to this topic so we can quickly identify you.

Thanks for the message!

Hello kdannay,

If you want to make these changes, notice that you should edit the theme core files and make move the function which displays the tags in the place you want. For example, if you are using the post template style 1, you should edit the loop-single-1.php and move the following function, like this -> https://www.screencast.com/t/LjPnecET
Also, I have inspected your website and I saw that you are using such a plugin for your Related Articles for posts -> https://www.screencast.com/t/RFiWa9KAKsVF The hint was done and you have to make later changes yourself because we cannot provide custom services at the moment, sorry!

Thanks for your understanding!

Hello Ignacio,

Sorry for this but please notice that it is not a simple way to do this and you should make additional customizations in order to achieve this, sorry! Notice that task is not a simple one and required to make some additional customizations and we cannot provide something like this at the moment, sorry! If you are not aware of the steps which are needed to take in this regard, please consider hiring a freelancer/developer to help you because we cannot provide custom work at the moment, sorry!

Thanks for the message!

Hi imran23,

You can try to add Facebook video to be featured video because the theme was tested with this kind of Video and should works as expected.

Thanks.

Hello Simon,

You should provide your website URL so I can take a closer look at this section and also, so I can provide a more accurate code.

Thanks for the message!

Hi Jamery,

Provide your website URL so I can take a closer look at your layout and also, so I will be able to provide a more accurate code.

Thanks for the message!

Hello jornalcidade,

Sorry for this but please notice that our theme does not have any such an easy option to achieve this, sorry! All the additional customizations which you want to do and if you want to keep them for the next theme updates should have to be done in the child theme. Try to make this after you read the following documentation here -> https://forum.tagdiv.com/newsmag-child-theme-support/
If you are not aware of the steps which are needed to take in this regard, please consider hiring a freelancer/developer to help you because we cannot provide custom services at the moment, sorry!

Thanks for your understanding!

Hello mauriflorentin,

If you will check the Block Settings like this -> https://www.screencast.com/t/w0MB18ATU4, here you will see all the sorting ways available for our blocks. You can choose the Popular all time in your case and you will bring most read posts but all the time and not in the last 24 hours, because the theme does not have any such an option for it, sorry!

Thanks for your understanding!