Hello epicmag,

It seems to have a strong caching plugin. Do you have cleared all of these after checking the results? Try to do this, purge all CDN files if you are using the CDN system, also, clear the caches from the browser, server cache and check the results.

Hope this helps and let us know how it goes!

Thanks for the message!

Hello wpmu,

Regarding on page speed, please notice that thing depends on how well your site is optimized. Notice that is not a simple task and if you do not have any experience in this regard you will do not bring good results for the theme. Also, notice that we have a speed optimization tutorial but this is addressed only to advanced users. So, if you follow the steps which are presented in this tutorial here -> https://forum.tagdiv.com/how-to-make-the-site-faster/ you can increase the page speed loading and if you are not aware of the steps in this regard, please consider hiring a freelancer/developer to help you because the speed optimization services are not covered by our support policy, as you can read here -> https://forum.tagdiv.com/support-policy-2/ Check our documentation here -> https://forum.tagdiv.com/requirements-for-newspaper/ regarding on dedicated server to fit to our requirements. For an example, you should check our demo preview because this website is optimized.

Thanks for your understanding!

Hello Glenn,

Sorry for this inconvenience but please notice that our theme does not influence the quality of the images. Please keep in mind that our theme just crops them. Finally, if you are unsatisfied with our theme, please request a full refund from here -> and we will get your money back as soon as possible. For refund, please contact the Envato Market and request a full refund, accessing this link here -> https://themeforest.net/refund_requests/new.

Thanks for your understanding!

Hello bwebs,

Please keep in mind that the font family of the Block Title is the same for the entire website. It is named Raleway.

Thanks for the message!

Salut Balint,

Imi pare rau pentru acest inconvenient! O sa adauga pe lista noastra de imbunatatiri aceasta sugestie si este posibil ca pe viitor sa se implementeze si acest lucru. Foarte important este sa ai tot timpul tema actualizata la ultima versiune a ei pentru a evita unele probleme de acest gen.

Multumesc si o zi frumoasa in continuare!

Hello all,

I have made some tests regarding on video adding to the post pages and all of these seems to work as expected. Ensure that you are using the latest theme version and make sure that you are sure only the plugins that come bundled with the theme core files. If the problem is still there, please provide some useful screenshots and your website URL so I can identify it.

Thanks for the message!

Hello thomasgroup,

Please notice that each customization will be lost to the next theme update, sorry! If you want to achieve the same layout which looks like this your example, you will have to use the ROW in full width and add such a background image or color, like this -> https://www.screencast.com/t/YoZqCdlx

Thanks for the message!

Hello imambudianto5,

Try to check the following topic here -> https://forum.tagdiv.com/topic/changing-the-date-to-x-time-ago/ because it might be useful for you.

Thanks for the message!

Hello majorfuss,

Please notice that the Retina sizes will be used only by the devices which have retina ready, like Apple devices and that’s why it is recommended to be added the both sizes.

Thanks for your understanding!

Hello jornalcidade,

Sorry for this but please notice that task involve custom work and we cannot provide this type of services at the moment, sorry! If you are not aware of the steps in this regard, please consider hiring a freelancer/developer to help you!

Thanks for your understanding!

Hello tarumedya,

Sorry for this, but please notice that we do not recommend increasing these because you can easily break the theme layout, sorry! If you want to do this task, you should do it yourself because we cannot provide custom services at the moment, sorry!

Thanks for your understanding!

Hello shadow,

I have inspected your website and now it seems to work as expected. The menu is working well and all of your images seem to be at the right place. Clear all your caches and check the results. If not, please provide some useful screenshots with the problem so I can identify it.

Thanks for the message!

Hello ariful,

I have tested on my side and the Big Grid Full seems to be right fit on the page, as you can see here -> https://www.screencast.com/t/tVkzvVTy Ensure that you are using the latest theme version installed via FTP way, clear all the caches and check the results. Also, please notice that we do not recommend using the TD Composer for all the pages which were created with the Visual Composer. Check the following guide for a better using our page builder, like this -> https://forum.tagdiv.com/visual-composer-tagdiv-composer-transition/ -> https://forum.tagdiv.com/tagdiv-composer-tutorial/

Hope this helps!

Thanks for the message!

Hello Kingpirux,

If the problem is still there, you should send us an email at contact@tagdiv.com with your credentials so I can take a closer look at your setup page. Provide there more information about your problem.

Thanks for your understanding!

Hello ByZource,

Please ensure that option is enabled from Theme panel, like here -> https://www.screencast.com/t/btV5KTQOWk1 and then try to clear all the caches and check the results. Also, if the problem is still there, you should provide your website URL so I can take a closer look at it.

Thanks for the message!

Hello neevin2017,

1)First of all, ensure that you are using the latest theme version via FTP way because this is the surest method in this regard. Also, check the system status parameters to be increased according to our documentation here -> https://forum.tagdiv.com/system-status-parameters-guide/
2)Basically, you should not activate the theme for each update of it but notice that you should check every time the theme’s status because it is possible to need to reactivate it in some cases.
3)Please notice that you should not update your Visual Composer to 5.2.1 version because this is not yet tested with our theme, sorry! Please ignore the message and use only the plugin’s version which comes bundled with the theme core files and without use other versions of them.

Thanks for your understanding!

Hello nomoretechno,

You should install it via FTP way because this is the surest method in this case. Notice that we recommend doing a full backup to your database for each theme update.

Hope this helps!

Thanks for the message!

Hello LesleyAGorman,

I guess that you are referring to the Instagram block which appears above the footer section, right? Please notice that you can manage it only from Theme panel, like this -> https://www.screencast.com/t/tCImXXfGfsYE

Thanks for the message!

Hello bformhals,

There is an option for it in Theme panel, like this -> https://www.screencast.com/t/DYFbrhiy Turn off this option and you will never bring on modules/blocks the comments counter.

Thanks for your understanding!

Hello mvelarga,

Unfortunately, I do not exactly understand what you want, sorry! Please provide more details about this case and also, some useful screenshots for a better understanding.

Thanks for your message!

Hello opeedo,

What is your website URL and also, provide some useful screenshots where you should explain what you want to get. First of all, you should check all of our header styles and check them because if you want another style which is not there, you will need to do some custom work and notice that we cannot provide something like this at the moment, sorry!

Thanks for your understanding!

Hello Ramon Davi,

Please provide useful screenshots with your problem so I can quickly identify it.

Thanks.

Hello harmario,

Sorry for my bad understanding! Try to use the code below and you will have the both menu hide on the desktop and mobile devices, without the logo.

The code is ->

@media(min-width:767px){
.td-header-main-menu{
display:none!important;
}
}
.td-icon-mobile{
display:none!important;
}

Hope this helps!

Thanks.

Hello yann91,

Sorry for this but please notice that our theme does not have any such an option that allows you to add this feature as a Social network, sorry! You should try implementing your self and if you are not aware of the steps which are needed to take, in this case, you should consider hiring a freelancer/developer to help you or you should find a plugin which has this functionality and test it on our website.

Thanks for your understanding!

Hi,

Provide your website!

Thanks.