Hello all,

Notice that our builder is at the beginning and also, it is in a continuous development. You will not found all the elements which Visual Composer has. From now on, this plugin will be improved with some features which have to be exclusively for this builder.
For more information about right using of TD Composer and transition between these both page builders, please check the following topic here -> https://forum.tagdiv.com/tagdiv-composer-tutorial/ -> https://forum.tagdiv.com/visual-composer-tagdiv-composer-transition/
As you probably know, our page builder is much restrictive (regarding on layouts) than Visual Composer because in that way we can easily handle the performances which can be achieved with our product. If your entire theme has been created exclusively with Visual Composer and if your elements used on your website does not exist in TD Composer you should use VC.

Thanks for your understanding!

Hello nomoretechno

Please update the theme to the latest theme version via FTP way and install only the plugins that come bundled with the theme core files and check the results. Should work as expected. Most likely, you have removed the Visual cOmposer and when you re-install it again, you have installed the 5.2 version of it which was not tested with the theme and that’s why you have had this error. Now, the theme is fully compatible with this version and that’s why you should update it. Clear all the caches and check the results.

Thanks for the message!

Hello Hamza Khan,

Please keep in mind that our theme has no RTL support because it has been designed to be used in this layout, sorry!
Unfortunately, we have no plan on implementing it in the near future. Implementing RTL support in our theme will require 2 style.css files and it will add significant “weight” to the theme. Using the RTL mode means that lots of elements have to be adjusted and this thing involves custom work and we cannot provide this at the moment!
Please try to do a simple search of our forum and you will see that our team offers support only for theme related problems and which not require additional customizations. Please check again our support policy here -> https://forum.tagdiv.com/support-policy-2/

Thanks for your understanding!

Hello Edragon,

You should install only the plugins which come bundled with the latest theme core files, clear all the caches and check the results.

Thanks.

Hello geo782,

Please provide an example of this issue and also, provide your live URL website so I can take a closer look at it and also, so I will be able to provide a more accurate response. First of all, ensure that you are using the latest theme version and only the required plugins which come bundled with the theme core files. Clear all the caches and check the results.

Thanks for your understanding!

Hello Kerran elamassa,

Usually, we recommend the developers from studio.envato.com.

Thanks for your understanding!

Hello allenwei812,

Sorry for this but please notice that our theme does not have any automatically option that allows you to do this, sorry! You should use a bit of CSS code to do this, CSS which have to be created by you because this is not a simple task and it which involve such custom work and we cannot provide this type of services at the moment, sorry!

Thanks for your understanding!

Hello m_xtar,

This element can be used only with Visual Composer, like this -> http://prntscr.com/g3usvg Notice that our page builder does not have yet implemented this element, sorry!

Thanks for the message!

Hello colognedude,

Use the inspector browser -> https://forum.tagdiv.com/create-custom-code-using-the-browsers-inspector/ and target the specific class you want to change. Sorry, if you do not provide your website I cannot provide you a more accurate response.

Thanks.

Hello yann91,

Please notice that you can use the Video from Dailymotion channel to add them as featured video. Please check the following documentation here -> https://forum.tagdiv.com/newsmag-featured-image-or-video/ and there you will see how you can correctly use and add your videos to your website.

Thanks for your understanding!

Hello harmario,

If you want to hide only the menu items from the top of your website, you should use the code below and place it in Theme panel -> Custom CSS area.

The code is ->

.menu-item{
display:none;
}

Also, if you want to remove the menu only from mobile devices, you should use only the following code ->

.td-icon-mobile{
display:none!important;
}

Or also, if you want to hide from the entire website, use both of codes.

Thanks for your understanding!

Hello yusmar,

Please send us an email at contact@tagdiv.com with your log-in information (wp-admin) so we can further inspect it closer your setup page. Provide the link to this topic so we can quickly identify you.

Thanks for the message!

Hello junaiddar,

According to what kind of files you will have to edit for implementing this feature, you will see if this task can be implemented via Child Theme, according to our documentation here -> https://forum.tagdiv.com/the-child-theme-support-tutorial/ Check the files which have to be edited and then, check if you want to overwrite via Child Theme.

Thanks for your understanding!

Hello mikyasferhat,

However, I guess that you have a server issue regarding on the source of your images. Try to check if you have the images in the following folder on your server, like this ->
https://www.screencast.com/t/OgtEUTWvK Contact your hosting provider, tell the problem and ask them to help. Ensure that the GD Library is enabled.

Thanks for the message!

Hello bucknasty45,

Please keep in mind that is a general/common issue which appears between these two browsers, sorry! For more references about this problem, please check the following topic here -> https://stackoverflow.com/questions/27926154/font-arial-with-different-result-in-chrome-and-firefox If you will check our demo for both browsers you will see this difference between these browsers.

Thanks for your understanding!

Hello fanalyse,

Please check here -> https://forum.tagdiv.com/the-mobile-theme/ because there you will see where exactly you can find the mobile theme plugin.

Thanks for the message!

Hello umoetteumoh01,

It’s strange what you mean. Most likely, this errors is only by your side, sorry! Try to make a new clean install from scratch via FTP way and install only the plugins that come bundled with the theme core files, clear all the caches and check the results.

Hope this helps and let us know how it goes!

Thanks for the message!

Hello technouk,

You should try using the code below and place it in Theme panel -> Custom CSS area.

The code is ->

.td-logo-text-container .td-logo-text{
font-family:Arial!important;
}
.td-tagline-text{
font-family:Arial!important;
}

NOTE: The font should have to be loaded in your theme before using it to your custom CSS code.

Hope this helps!

Thanks for the message!

Hello clawoo,

Please send us an email at contact@tagdiv.com with your log-in information (wp-admin) so we can further inspect it closer your setup page. Provide there the link to this topic so we can quickly identify you.

Thanks for the message!

Hello stylishmanmag,

Errors happened during tdcIframeData.init() -> bindViewsModelsWrappers()!
Please do not use this setting in Seo by Yoast:
https://www.screencast.com/t/n8Cc35EofLh Also, if you are using the WP Super Cache plugin, please ensure that has been right setup according to our documentation here -> https://forum.tagdiv.com/cache-plugin-install-and-configure/
Also, the third important rule is to do not edit a page which was created with Visual Composer with TD Composer.
Unfortunately, our theme does not have any such an option that allows you to do this, sorry!
You should try finding such a plugin which has this functionality and check how it will work with it.

Clear all the caches and check the results.

Thanks for your understanding!

Hello techenhance,

Sorry for this but please notice that all of the steps which are needed to follow for installing the theme were given above and please keep in mind that more than we really can not do, sorry! Notice that your problem with redirects does not come from our theme. Try to switch the theme to the default one and check the results. Also, you should consult your hosting provider and request some help from them because rather it is a server problem.
Also, if you are not happy with your theme, please request a full refund and we will get your money back as soon as possible. For refund, please contact the Envato Market and request a full refund, accessing this link here -> https://themeforest.net/refund_requests/new.

Thanks for your understanding!

Hello hammerman,

You should simply make a theme update, clear all the caches and check the results. The problem was caused by the Visual Composer which was not be updated and that’s why you have brought that error with the theme. Now, it was solved in the latest theme version because the Visual Composer has been updated to 5.2 version of it.

Thanks for the message!

Hello theg1819,

Please notice that our theme has been fully tested before releasing and we have not encountered any type of error in this regard, sorry! Please try to re-install the theme via FTP way according to our documentation here -> https://forum.tagdiv.com/newsmag-install-via-ftp/ Use only our tested and required plugins which come bundled with the theme core files and check the results.

Hope this helps and let us know how it goes!

Thanks for the message!

Hello bformhals,

Please notice that the Footer template style 10 ha not been designed to get the footer info content, sorry! If you want to add some additional features to this template you should implement it yourself because this is not a simple task and it required much more custom work and we cannot provide something like this at the moment, sorry!

Thanks for your understanding!

Hello bformhals,

Indeed, it seems to be a problem regarding on background with Block 12. We will make some deeper investigations in this case and we will hope to fix it at the new theme update, sorry! Until this moment, you should try using the other block.

Thanks for your understanding!