Hello benh_82,

Please provide your website URL so I can take a closer look at your Instagram widget and also, so I can provide more accurate response.

Thanks for your understanding!

Hello Erythros,

Unfortunately, notice that our support does not cover the Apache configuration because this thing is not related to our theme, sorry!

Thanks for your understanding!

Hello barnisayz,

I suggest you make a new clean install from scratch via FTP way with the latest theme version and check the results. Use exclusively the plugins which come bundled with the theme core files.

Thanks.

Hello Amekaze,

Send us an email at contact@tagdiv.com and provide there your website.

Thanks for the message!

Hello barnisayz,

Make sure that your theme has been correctly installed and also, check your system status to be according to our documentation. These steps have been given into other topics. Try them and check the results.

Thanks for the message!

Hello smga,

Ensure that you are using the latest theme version and also, only the required plugins which come bundled with the theme version. Also, if your blocks and Big Grids are added with Visual Composer and if you want to edit them with TD Composer, notice that you cannot do this but only if you will recreate them from scratch with our page builder. If the problem is still there, please send us an email at contact@tagdiv.com with your log-in information (wp-admin) so we can further inspect it closer your setup page. Provide there the link to this topic so we can quickly identify you.

Thanks for your understanding!

Hello barnisayz,

Check your system status to be according to our documentation here -> Most likely, you PHP memory is exhausted and that’s why you cannot save anything. Clear all the caches and check the results.

Thanks for your understanding!

Hello barnisayz,

Sorry for this inconvenience but please notice that question is not a good one! What do you think about OUR page builder plugin? Is it trusted or not? Of course, it is trusted since we are the authors of the theme and this plugin is made especially for our theme, right? Most likely, the other plugins used by you are not trusted and might interact with our trusted plugins and cause a lot of unknown issues. Try to remove all of them, leave just only our required plugins to be active, clear all the caches and check the results.

Thanks for your understanding!!!

Hello ohnestern,

I have inspected your website and I have that you are using a lot of untested plugins which most likely interact with the theme core files and cause a lot of unknown issues. Try to disable all of them and leave just only our required plugins, clear all the caches and check the results.

Thanks for your understanding!

Hello Rfournier,

Please notice that our theme has a lot of header styles which use the logo in more positions as you can see in our documentation here -> https://forum.tagdiv.com/header-styles/ Try to switch your header style with another one, clear all the caches and check the results.

Thanks for your understanding!

Hello Techmodar,

I suppose that you are not correctly installed the theme and that’s why you bring these errors, sorry! I suggest you making a new clean install from scratch via FTP way because this is the surest method in this regard, according to our documentation here -> https://forum.tagdiv.com/install-via-ftp/ clear all the caches and check the results.

Thanks for your understanding!

Hello Techmodar,

Now, this thing will not affect the theme activate on the server. For more information about activating theme, please check here -> https://forum.tagdiv.com/newspaper-6-how-to-activate-the-theme/

Thanks for your understanding!

Hello Goa,

Unfortunately, I do not exactly understand what you mean because you did not write us in English, sorry! I guess that you want to use the entire theme width, without sidebar, right? If you want to do this, notice that you should use the 3/3 layout for your page and for posts, you should not use the Sidebar, like this -> https://www.screencast.com/t/B2kDxh1sTq
If is not what you mean, please provide more details about this, but not in the French language. Write us in English because this is the official language of this support forum. Also, you can provide some useful screenshots so we can exactly identify what you want to achieve.

Thanks for your understanding!

Hello barnisayz,

There are a number of steps to take when the white screen of death shows up.
Here is a useful guide:
http://www.wpbeginner.com/wp-tutorials/how-to-fix-the-wordpress-white-screen-of-death/
In most cases, the issue is caused by plugins or the system status parameters not being set (or both) -> https://forum.tagdiv.com/system-status-parameters-guide/

Let us know how it goes.
Thanks.

Hello nomoretechno,

Notice that is not a simple task and in order to achieve as you wish, you should make some custom work. As a hint, you should edit the td_block_mega_menu.php, like this -> https://www.screencast.com/t/8tYhnZlt1Xf
If you are not aware of the steps which are needed to take in this regard, please consider hiring a freelancer/developer to help you because we cannot provide custom work at the moment, sorry!

Thanks for your understanding!

Hello mmirandacr,

Inspect your system status parameters check it and make sure if these are increased according to our documentation here -> https://forum.tagdiv.com/system-status-parameters-guide/ After this, you should clear all the caches and check the results.

Thanks for your understanding!

Hello Rrezart,

Unfortunately, please notice that our theme uses some modules which have the own size for the thumbs and which cannot be easily changed from theme panel. If you will check our Theme panel, you will see that exists a lot of blocks which uses different thumb sizes as you can see here -> https://www.screencast.com/t/HX52htLXeN7m If you want to make some changes over your thumbs you should edit the td_config.php core files and increase there your thumb sizes as you want. Notice that is not a simple task and if you are not aware of the steps which are needed to take in this regard, please consider hiring a freelancer/developer to help you because we cannot provide custom services at the moment, sorry!

Thanks for your understanding!

Hello Torasko,

Unfortunately, I do not exactly understand about what kind of widgets on mobile you are referring to because the widgets from Sidebar are not appearing on mobile devices, sorry!
I think I misunderstood, sorry! If is not what you mean, please provide more details about your problem and also, you can provide some useful screenshots with what changes you made more accurately, so I will be able to provide a more accurate response. Also, you can provide your website URL so I can inspect it closer.

Thanks for your understanding!

Hello kessler213,

Please notice that our theme has a lot of footer templates which can be customized from Widgets section. Also, please notice that if you want to make your own footer template and if you want to fully customize it, you should use the Footer Template Syle 5 which allows you to do this. For more information about our footer templates, please check here -> https://forum.tagdiv.com/newsmag-footer-templates-2/

Thanks for your understanding!

Hello quitifua6,

Ensure that you are using the latest theme version and also, the latest version of required plugins which come bundled with the theme core files. Also, if you are using some untested plugins, you should remove all of them and leave just our required plugins and rule out the conflicting plugins.
If your problem is still there, you should provide your website URL so we can take a closer look at it and also, so we can provide a more accurate response.

Thanks for your understanding!

Hello Branstone,

Please notice that theme panel has two options for disabling the comment count for blocks and for posts. You can turn off them from here -> https://www.screencast.com/t/dAztYvSb

Thanks.

Hello thebootguy,

If you have recently made a new fresh install via FTP way, please send us an email at contact@tagdiv.com with your log-in information (wp-admin) so we can further inspect it closer your setup page. Provide the link to this topic so we can quickly identify you.

Thanks for your understanding!

Hello nomoretechno,

Unfortunately, this is the theme functionality for mega menu. If you want to change this, you should do it yourself because we cannot help you, because we cannot provide custom services, sorry!

Thanks for the message!

Hello Raschmann,

Send us an email at contact@tagdiv.com with your log-in information (wp-admin) so we can further inspect it closer your setup page. Provide there the link to this topic so we can quickly identify you.

Thanks for your understanding!

Hello barnisayz,

Sorry for this! It was a mistake. We will reformulate the text.

Thanks for the message!