Hello Auttachai Jantasang,

Unfortunately, I do not exactly understand what you mean, sorry! Please provide more details about this and also, so I will be able to provide a more accurate response. Where exactly do you want to create a Facebook Link? For example, if you want to have a link for your social icons, Facebook, in this case, you should simply add the Facebook URL of your Fb account, like here -> https://www.screencast.com/t/sn6Hhel06QN

Hope this helps!

Thanks for the message!

Hello coupleofjourneys,

I cannot access your website because it seems to be in maintenance mode. Unfortunately, notice that we do not recommend to increase the header style size because you can damage the theme layout. If you do not like this header template, you simply switch it to another one which displays the logo in full-width, for example, header style 10. For more information about header styles, please check here -> https://forum.tagdiv.com/header-styles/

Thanks for your understanding!

Hello erastus,

Unfortunately, please notice that our product does not have such an option for dynamic width and we do not recommend to do that through the custom CSS code because the layout of the theme will be damaged. If you want to change the width of the theme to be in full-width mode, please notice that is not a simple task and you will have to adjust the entire theme to the new width for better results.
Above, my colleague gave you an example from where you should strat to increase the theme width, but notice then you will have to make some additional customizations to adjust the other theme elements if you want to bring best results.

If you want to display more levels in our theme and you are not aware of the steps in this regard, please consider hiring a freelancer/developer to do this for you because we cannot provide customization services at the moment, sorry!

Thanks for your understanding!

Hello jschopper,

I have inspected your website and I did not saw any problems with your images from your homepage. All of these seems to work as expected, as you can see here -> https://www.screencast.com/t/ppw9ksUWfk3
If the problem will reappear, you should provide some useful screenshots with your problems so I can identify them and also, so I will be able to provide a more accurate response.

Thanks for the message!

Hello pablojmelian,

Unfortunately, I do not exactly understand what kind of plugins you are using to optimize your javascript and what customizations you have in this regard, sorry!
Please notice that the speed of your website depends on how well your site is optimized. Notice that is not a simple task and if you do not have any experience in this regard you will do not bring good results for the theme. Also, notice that we have a speed optimization tutorial but this is addressed only to advanced users. So, if you follow the steps which are presented in this tutorial here -> https://forum.tagdiv.com/how-to-make-the-site-faster/ you can increase the page speed loading and if you are not aware of the steps in this regard, please consider hiring a freelancer/developer to help you because the speed optimization services is not covered by our support policy, as you can read here -> https://forum.tagdiv.com/support-policy-2/ Check our documentation here -> https://forum.tagdiv.com/requirements-for-newspaper/ regarding on dedicated server to fit to our requirements. For an example, you should check our demo preview because this website is optimized.

Thanks for your understanding!

Hello ntvweb,

Please keep in mind that your images should not affect your ads if you are using Google Adsense. If you are using other ads, composed of custom images, it may not appear if the images used in the ad have not been loaded. For more information about our Google Adsense System and the way of using other ads, please consult the following documentation here -> https://forum.tagdiv.com/newsmag-header-ads/ -> https://forum.tagdiv.com/newsmag-using-other-ads/

Hope this helps!

Thanks for the message!

Hello julingn,

I am sorry if you are using the VC for posts because the TD Composer will not be compatible with posts, sorry! In this case, you should further use the Visual Composer or if you change your mind to stop using posts, you can gradually pass on TD Composer.

Thanks for your understanding!

Hello daveadams1,

Please provide your website so I can take a closer look at it so I will be able to provide a more accurate response.

Thanks for the message!

Hello ntvweb,

I have inspected your dev.ntv.ca website and I saw that your ads work as expected but the featured images are not loaded as expected, as you can see here – >
https://www.screencast.com/t/lcosu77F The links of your featured images seems to be broken. Check your media library and try to fix them.

Thanks for your understanding!

Hello enterpr1se,

Unfortunately, I cannot recreate your issue. I have tried on my side and I did not saw any problems. Please send us an email at contact@tagdiv.com with your log-in information (wp-admin) and also, provide there the link to the post where this problem appear so I can take a closer look at it and also, so I will be able to provide a more accurate response. Provide there the link to this topic so we can quickly identify you.

Thanks for the message!

Hello Douglas,

Please check here -> https://www.screencast.com/t/v4LSDds7QfFN You should only add 0.5 stars.

Thanks.

Hello henrib,

Notice that we do not recommend using the both builders simultaneously. Please check this topic here -> https://forum.tagdiv.com/tagdiv-composer-tutorial/

Thanks for your understanding!

Hello abaadm,

You should check your system status parameters and check your PHP memory to be setup according to our documentation here -> https://forum.tagdiv.com/system-status-parameters-guide/

Thanks for your understanding!

Hello oshershalom,

The @timeventura is right! All the sidebars were moved in the bottom section of Widgets area, to the Inactive Widgets, like this -> https://www.screencast.com/t/cKcgjLS6eTkl Notice that the theme puts them there but if are not there, I do not know, sorry! If you are using some untested plugins, try to disable all of them and install only the plugins that come bundled with the theme core files and rule out any conflicts.

Thanks for your understanding!

Hello FredAstair,

Please provide me the exact link with the error because I did not saw any issues at your website, sorry!

Thanks for the message!

Hello 22p,

Unfortunately, the theme does not have this type of option, sorry! You should implement it yourself because we cannot provide custom work or you can try using another plugin which has this functionality and check the results.

Thanks for the message!

Hello graffa,

If you do not like our page builder, you can use the VC composer. Do not worry but notice that in the future we will release some features which will be exclusively for TD Composer and if you are using the VC, all of these will not work.

Thanks for the message!

Hello benj0612,

I have inspected your website and I did not saw any problems with your sidebar. Provide some useful screenshots os I can identify it. Clear all your caches and check the results.

Thanks.

Hello chadsrl,

Unfortunately, the theme does not have any such a slider that looks like with your above image, sorry! You should try using a plugin which has this functionality and checks the functionality with our theme.

Thanks for the message!

Hello csassienie,

Your website is needed, so I can take a closer look at it. Notice that the Tabs will not work with our TD Composer, sorry. You should use only the Visual Composer. Provide some useful screenshots with your problem so I can identify it.

Thanks.

Hello brettferguson,

You should provide your website URL so I can take a closer look at it and also, so I will be able to provide a more accurate response/code.

Thanks.

Hello @PatWire and @nairolf,

I am sorry if you are not happy with our new page builder but notice that it is not mandatory to use it. If you do not like it, you further use the Visual Composer but notice that in the future, we will release some features which will be exclusively on TD Composer. Keep in mind that the TD Composer works as expected with the theme and is fully optimized with the theme. For more information about this builder, please check the documentation here -> https://forum.tagdiv.com/tagdiv-composer-tutorial/ -> https://forum.tagdiv.com/visual-composer-tagdiv-composer-transition/

Thanks for your understanding!

Hello mamito,

Please notice that our theme does not use the bootstrap, sorry and also, we do not have any CSS documentation. What exactly do you want to know about CSS? Provide more details about what you want to know so I am able to provide a more accurate response.

Thanks for the message!

Hello byalik,

I have inspected your website and I saw that you are using a lot of untested plugins which can interact with the theme core files and cause this errors. You should remove all of them, leave just required plugins to active and check the results. Also, if the problem is still there, you should try making a new clean install from scratch, via FTP way and check the results.

Thanks for your understanding!

Hello chadsrl,

If you want to do this, you should check the theme panel and turn off from there this option, like this -> https://www.screencast.com/t/0k5kxqYSr

Thanks for your understanding!