Hello Sebastian Escobar,

Unfortunately, the Twitter will not take the featured image when the post will be shared on the Twitter, sorry! If you will check our demo, you will see the same behavior, like this -> https://www.screencast.com/t/5RM6M6ORehG

Thanks for the message!

Hello beni,

Fist of all, you should recreate the element with the new link of the video and after this, if the problem is still there, you should send us an email at contact@tagdiv.com with your log-in information (wp-admin) so we can further inspect it closer your setup page.

Thanks for the message!

Hello Pantho Bihosh,

Please keep in mind that you should not lose any data of your website by an update. This will happens due only if you have edited the demo content. Do you edit the content for this 11 posts? If it were created from 0 they were not lost now.

Thanks for your understanding!

Hello gwendal44,

Most likely, you do not follow the right steps in this case. First of all, you should make a full backup to your database and then, you should remove the old version and install the theme via FTP way, according to our documentation here -> https://forum.tagdiv.com/install-via-ftp/ Try to follow all the steps from this tutorial and then, clear the caches and check the results.

Thanks for your understanding!

Hello kessler213,

Please ensure that you have imported your slider in order to achieve the slider on your website, according to our documentation here -> https://forum.tagdiv.com/import-revolution-sliders-on-demos/

Thanks for your understanding!

Hello fernando,

Please notice that each header has an own file, as you can see here -> https://www.screencast.com/t/2pd7tclgqd -> (this is an example of header style 1). Also, if you want to change the size of it, you should check the style.css and search by your header style class and make the changes, like this -> https://www.screencast.com/t/9n4XKfC7UG

Thanks for your understanding!

Hello pipo64,

Please notice that our theme has a section for Translation in Theme panel, like this -> https://www.screencast.com/t/N1puTiOD Also, if you do not like the translation from here after you have imported the language, notice that you simply can edit with your translation version -> https://www.screencast.com/t/TES15du7Ygy

Thanks for your understanding!

Hello Hari,

Please keep in mind that your untested plugins happen this issue. I recommend you to use only the requested plugins and then, for the others untested plugins, you should install one by one and check which is the culprit.

Thanks for your understanding!

Hello ebhelloworld28,

Unfortunately, we cannot help you in this regard, sorry! This is not a simple task and if you want to change it, you should check the theme files by the string you want to change and replace it. We put that link to make it easier to access our forum directly from the theme. Why do you want to remove it? Why do you are referring to Clients??? Which clients? Please notice that each client should have a unique item purchase code with which he register on our forum and we will support them. Sorry if I wrong but please notice that we do not encourage the piracy.

Thanks for your understanding!

Hello MustsharsOjufabylonoda,

Unfortunately, I do not understand what you mean, sorry! Please notice English is the official language and if you want to receive any support for this, you should tell us in English.

Thanks for the message!

Hello saucemonsters,

I guess that you want 16 posts/page as a limit for your posts, right? You should change this limit to be 15 posts/page or any number which is multiple for 3, like this -> https://www.screencast.com/t/eXKLtsJnZ Clear all the caches and check the results.

Thanks for the message!

Hello ntvweb,

I have inspected your website and I saw that you have some errors in your console, it is not using the latest theme version and also, you are using some untested plugins, like cm ad changer, which can interact with the theme core files and cause a lot of unknown issues. You should disable all of them, leave just required plugins to be active, clear all the caches and check the results. If you want to bring best theme results, I suggest you make a new clean install from scratch via FTP and update your theme to the latest theme version.

Hope this helps!

Thanks for the message!

Hello ytre77,

If you want to add the Video Player’s block at the homepage(page), you should use our Youtube/Vimeo Block and add it to the page, according to our documentation here -> https://forum.tagdiv.com/newsmag-video-playlist/
If is not what you mean, please provide more details so I will be able to provide a more accurate response.

Thanks for the message!

Hello enterpr1se,

Unfortunately, I have checked again your website and I did not saw your problem, sorry! Please be more specific and provide any other useful screenshots with the problem, because I cannot recreate your issue reported.

Thanks for the message!

Hello Fernando,

Please send us an email at contact@tagdiv.com with your log-in information so we can further inspect it closer your setup page. I have checked again your above links where you have reported us that the sidebar problem exists but now, I did not saw any problems. It seems to work as expected.
Also, if the problem is still there and if you need more assistance in this regard, please send us an email together with some useful screenshots where to should us the real problem and also, so we can identify it. You should provide the link to this topic so we can quickly identify it.

Thanks for the message!

Hello fernando,

The above solution was not referred to using the API method for implementing this Ad Box, sorry! Also, notice that the DFP ads were not been tested with our theme and also, we cannot say for sure if it will work as expected with our Ad Box, sorry! If you are not aware with our AdSystem you should use a plugin which has this functionality and checks the results. As a hint, you can try using the AdRotate plugin because it seems to work as expected with our theme. Many of our users use it and have been pleased with its functionality.

Thanks for your understanding!

Hello allenwei812,

Before making your sidebars, please read our documentation here -> https://forum.tagdiv.com/sidebars-tutorial/ because there you will see how this can be done. -> https://forum.tagdiv.com/smart-sidebar-2/ For Homepage, you should use the 2/3+1/3 layout and for 1/3 column you should use the Widgetized Sidebar.

Thanks for the message!

Hello zonalaboral,

Try to fix the problem after reading this topic here -> http://www.wpbeginner.com/wp-tutorials/how-to-fix-are-you-sure-you-want-to-do-this-error-in-wordpress/

Thanks for the message!

Hello ArthiSpooner,

Check your system status parameters to be increased according to our documentation here -> https://forum.tagdiv.com/system-status-parameters-guide/ Increase the PHP memory…it is possible this memory to be exhausted and that’s why you cannot make anything.
Also, if you are using some untested plugins, try to disable all of these, clear the caches and check the results.

Thanks for the message!

Hello rj,

Sorry for this thing but notice that plugin is not tested with the theme and also, we cannot provide support for untested plugins. You should use another plugin which will work as expected with the theme, sorry! Also, if you want to customize it, you should do it yourself through the code because we cannot provide custom services at the moment, sorry!
As a hint, you should edit the theme core files regarding on Ads, where you should add some conditions regarding on your category, as an example (if is_category(categroy_ID)) to show what type of logo you want. For more information about this rule, please consult here -> https://developer.wordpress.org/reference/functions/is_category/

Thanks for your understanding!

Hello enterpr1se,

I have inspected your source page and I saw that you are using a lot of unknown plugins which can interact with the theme core files and cause a lot of unknown issues. You should remove all fo them and use only the requested plugins, clear all the caches and check the results.

Thanks for the message and let us know how it goes!

Hello Hari,

Unfortunately, the Wp-admin is not depended by our theme, sorry! It seems that your WP Install to be damaged. Try to make a new clean install from scratch before via FTP way and check the results. Also, you should try finding some online solution in this regard, like this -> https://www.youtube.com/watch?v=rdSuIl9_irE

Thanks for your understanding!

Hello ermannaro,

You can try to make this change in the code – https://www.screencast.com/t/88DIHkK7ZexX – https://developer.wordpress.org/reference/functions/the_archive_description/

return '<div class="td-category-description"><p>' . $this->current_category_obj->description . '</p></div>';

Hope this helps!

Thanks.

Hello all,

@RAGEWorks, please notice that our theme does not have 1/2 + 1/2 layout supported by our theme, sorry!
@ihora, please send us an email at contact@tagdiv.com with your log-in information (wp-admin) so we can further inspect it closer your setup page. Provide the link to this topic so we can quickly identify you.

Thanks for your understanding!

Hello ansontya,

I have checked our emails and I saw that Alin gave you the right solution in this regard, as you can see here -> https://www.screencast.com/t/e4PpIhl3yNK Your untested plugins interact with the theme core files and causes a lot of problems. You have to disable them.

Thanks for your understanding!