Hello Gornakov,

Please ensure that you have right installed the theme via FTP way according to our documentation here -> https://forum.tagdiv.com/install-via-ftp/ Also, remove all the untested plugins which might interact with the theme core files and cause a lot of unknown issues. For more information about transition between these page builders, please check here -> https://forum.tagdiv.com/visual-composer-tagdiv-composer-transition/
(p.s <<lol<< our page builder is TD Composer and not TAGDIV COMPRESSOR :)))

Hope this helps and let us know how it goes!

Thanks for the message!

Hello matpl,

As a general rule, if you want to bring best theme results you should use only HD images. As you known, the theme uses some thumbs will cut the images according to what modules are used. Please check the modules/blocks from here -> https://www.screencast.com/t/qPqNIx5Zq

Thanks for the message!

Hello pavel@earnware.com,

Unfortunately, this type of plugin has not been tested with the theme and we have no idea about the theme behavior with this plugin, sorry! You should disable it, clear all the caches and check the results. If you want to bring best theme results, you should use only the required plugins which come bundled with the theme core files to avoid the conflicting plugins. Notice that we cannot provide support for untested plugins.

Thanks for the message!

Hello Douglas,

If you do not want to use the stars symbols on modules/blocks you should use a bit of CSS code to hide them If you want a more accurate code, you should provide your website URL so I can take a closer look at it.

Thanks for the message!

Hello Justin33060,

The Child Theme come bundled with the theme core files -> https://www.screencast.com/t/fRma399qX and if you want to use it you should switch to it from Appearance. For more information about our child theme, please check the child theme support, like this -> https://forum.tagdiv.com/the-child-theme-support-tutorial/

Thanks for your understanding!

Hello agrajewski,

The mobile theme plugin comes bundled with the theme core files as you can see here -> https://www.screencast.com/t/VIoCE8KPRX. For more information about this feature, please check here -> https://forum.tagdiv.com/the-mobile-theme/

Thanks for the message!

Hello jkellerer,

Please notice that you should not use the both page builder simultaneously. If you are using the VC you should still use the VC and if you want to switch your page builder to TD Composer, you should only use our page builder to avoid conflicts between these. Notice that you cannot edit the page which was made with VC with TD Composer and vice versa.

Hope this helps!

Thanks.

Hello enterpr1se,

Try to change the post template and check the results. Also, provide more details about the problem if it will persist.

Thanks.

Hello cfasencio,

Please notice that the theme is fully tested with the AdSense system and all the Google AdSense code should work as expected because our theme has been designed to use this type of ad. So, please check your AdSense code to be a valid one. I recommend you to contact the Google AdSense departments, tell this problem and awaits the solution from them. They should be able to provide a more accurate response because they are the provider for this code.

Thanks for the message!

Hello ihora,

Please, provide your website URL so I can take a closer look at it. Notice that the stretch row will not work if you have a background image or color setup at your side.

Thanks for the message!

Hello khanhld,

Please notice that a child theme is a theme that inherits the functionality and styling of another theme, called the parent theme. Child themes are the recommended way of modifying an existing theme. It is not required to use this if you do not need to use it. For more information about child theme support, please check here -> https://forum.tagdiv.com/the-child-theme-support-tutorial/

Thanks.

Hello ansontys,

Please ensure that you have right installed the theme via FTP way and also, the system status is increased according to our documentation here -> https://forum.tagdiv.com/system-status-parameters-guide/
If the problem is still there, please send us an email, so we can make some inspections at your backend.

Thanks.

Hello haendler55,

There seems to be an issue with the access token in the current version of the social counter.
Please download this version: http://cdn.tagdiv.com/wp-content/uploads/2017/03/td-social-counter.zip
And very important: clear all your caching including the browser cache. Example for Chrome: https://www.screencast.com/t/f9Q66lPx1fY
Now the access token should work as before.

If the problem is still there, please send us an email at contact@tagdiv.com with your log-in information (wp-admin) so we can further inspect it closer your setup page. Provide there the link to this topic so we can quickly identify you.

Hope this helps and let us know how it goes!

Thanks for the message!

Hello neevin2017,

You should import the demo without content, according to our documentation here -> https://forum.tagdiv.com/installing-demos/

Thanks for the message!

Hello Perchpole,

Please provide your website URL and provide some useful screenshots so I can identify the problem. I have tested on my side and I did not find any problems in this regard. Everything seems to work as expected, as you can see here -> https://www.screencast.com/t/SYrdujEB

Thanks for the message!

Hello lubiki1975,

Sorry for the inconvenience but in this update, was been made some adjustments at the theme activation system and that could be the reason in this case. Try to re-download the theme from Theme Forest and activate again your theme by your item purchase code.

Thanks for the message!

Hello,

@Dominikks, Your reported error seems to be a conflict between a setting from Seo Yoast plugin and our theme. Try to disable this option from the plugin, according to the following screenshot -> https://www.screencast.com/t/n8Cc35EofLh

@ch.rammohan, Unfortunately, the TD-Composer has not been designed to be used on posts but only for pages, sorry! If you want to bring best theme results, you should use the TD Composer only for pages, according to our documentation here -> https://forum.tagdiv.com/tagdiv-composer-tutorial/

Thanks for your understanding!

Hello gcamara,

Please notice that until now, we do not have any bad reports in this regard, sorry! Try to make a new clean install from scratch via FTP way, remove all the untested plugins if you are using something like that, clear all the caches and check the results. It is possible to have some conflicts which might be caused by your untested plugins and which create this errors.

Thanks for your understanding!

Hello esthederm_alex,

Please notice that our theme was improved by adding a new button’s style as you can see in our useful guide here -> https://forum.tagdiv.com/increase-users-engagement-add-custom-buttons-posts/ If you want to use the old shortcodes for these buttons, notice that the Visual Composer should have to be enabled.

Thanks for the message!

Hello SmilingSun,

Please keep in mind that it is not required to use TD Composer if you do not want to use it. It is just an optional plugin. You can remain on Visual Composer.

Thanks for your understanding!

Hello Shawn,

Please ensure that you do not use the TD Composer to edit the homepage which was made with Visual Composer because this can be the reason in this case. Try to make a new clean page and customize it from scratch via TD-Composer.

Thanks for your understanding!

Hello ihora,

Please try to disable all the active plugins and leave just TD-Composer, clear all the caches and check if the problem persists.

Let us know how it goes!

Thanks for the message!

Hello Edward,

I have inspected your GMAP iframe code and I saw that you have fix values for width and height and you can see -> https://www.screencast.com/t/jvhOzFT5M2rx and that’s why this iframe is not responsive. If you want to make it responsive, you should customize it yourself and add some additional rules for your desired devices.

Thanks for your message!

Hello gerben76,

Please ensure that you are using the latest theme version and also, if you are using some untested plugins, try to disable all of them, leave just Visual Composer to active, clear all the caches and check the results. If the problem is still there, you should try making a new clean install from scratch via FTP on another sub-domain and check the results.

Hope this helps and let us know how it goes!

Thanks for the message!

Hello gerben76,

Unfortunately, our theme does not have any such an option that allows you to add these effect to your background of your homepage, sorry! You should try finding a plugin with this functionality and see how it will work for you or if you want to add it and if you are not aware of the steps which are needed to take in this regard, please consider hiring a freelancer/developer to help you because we cannot provide this type of services at the moment, sorry!
I have added this possible feature to our list of improvements but we cannot say for sure if it will get done in the next update because we have a big list of fixes, improvements, and suggestions to implement. It’s hard to filter them and select which one gets implemented now and which one gets postponed. The developers decide if it gets done or not though.

Thanks for your understanding!