Hello Cinefilul,

I have inspected your website and I did not saw any problems with your header logo. It seems to work as expected, as you can see here -> https://www.screencast.com/t/tyRionpai Try to clear all the caches, purge CDN files and check the results.

Thanks for the message!

Hello Perchpole,

Please notice that we do not have encountered any bad reports in this regard, until now! You should try using this version of Woo Commerce and check the results. Should work.

Thanks for your message!

Hello mhedinz,

You should use the code below and place it in Theme panel->Custom CSS area.

.td-main-page-wrap{
padding-top:15px;
}

Thanks.

Hello yachtsailingcharter,

Please notice that the TD Composer is our new concept regarding on page builder and we recommend to use it because this plugin is fully integrated and optimized in the theme core files. Notice that you can use the Visual Composer if you want but all the new features which we will launch will be exclusively for TD Composer. At the moment, the TD Composer does not have all the features which Visual Composer has because this concept is in continuous development but in the future, we will hope and consider to add many features to it.

Thanks for your understanding!

Hello easherri,

I have inspected your website and I did not saw any problem with it. Also, I noticed that you are not using the latest theme version -> https://www.screencast.com/t/3NkKTGHA. Did you downgrade the theme to this version? If you want to achieve best theme results, you should update the theme to the latest theme version (v8) via FTP way because this is the surest method in this regard. For more information about the transition between these two-page builders, please check the following tutorial here -> https://forum.tagdiv.com/visual-composer-tagdiv-composer-transition/

Thanks for your understanding!

Hello all,

@Ankush Das, please notice that our TD Composer has been designed to be used only with our theme and you should only use the required plugins which come bundled with the theme core files, without any other untested plugins and check the results. You should make a fresh install on a sub-domain via FTP method.

@Dominikks, this type of error seems to appears when you try to edit your pages with TD Composer, pages which were created with Visual Composer. You should not do this. For more information about transitions between these plugins, please check here -> https://forum.tagdiv.com/visual-composer-tagdiv-composer-transition/

Thanks for the message!

Hello Goa,

Please ensure that you are using the latest theme version and try to add again the Weather Widget on your website. I have tested on my side and it seems to work as expected. Notice that when you press the locate button, you will have to manually introduce your location.

Thanks for the message!

Hello JJ0000,

Unfortunately, notice that the theme does not have any such an option that allows you to add any other Ads, sorry! The theme ad system has been designed to be used only with Google AdSense and if you want to use any other ads, please consult the following guide here -> https://forum.tagdiv.com/using-other-ads-non-adsense-ads/ as an alternative for you, notice that you can try using the AdRotate plugin.

Thanks for the message!

Hello Douglas,

Unfortunately, the theme does not have any such an option that allows you to change these elements on Review section, sorry! You should edit the theme core files and add as you wish. As a hint, you should edit the review template, like this -> https://www.screencast.com/t/0p7tpFj0v

Thanks for the message!

Hello dennisjpitocco,

Please keep in mind that the latest theme version was fully tested before releasing and until now, we do not have any bad reports in this regard, sorry! You should make a full backup to your database and try to create a new sub-domain with the latest theme version and use only the bundled plugins to rule out any conflicting plugins. This process should have done via FTP way because this is the surest method in this regard.

Hope this helps!

Thanks for the message!

Hello virjik,

You should edit the theme core file according to our post template used by you and move the function which calls the comments as you wish, like this -> https://www.screencast.com/t/2mCmgJAb

Thanks for the message!

Hello peppejari,

Please make sure that you do not have any errors through your console and also, if you are using some untested plugins, try to disable all of them, leave just Visual Composer to active, clear all the caches and install only the plugins that come bundled with the theme core files and rule out any conflicting plugins. Please keep in mind that your untested plugins might interact with the theme core files and cause a lot of unknown problems and that’s could be the reason in your case. Try my advice, clear all the caches and check the results. The TD Composer should work as expected.

Hope this helps and let us know how it goes!

Thanks for the message!

Hello Dyo,

Please provide your website URL and also, some useful screenshots with the problem so I can identify it and also, so I will be able to take a closer look at it and provide a more accurate code/response.

Thanks.

Hello donfink,

Please keep in mind that our theme is very user-friendly and has a lot of post templates which can be used to create your own post. You should just choose the template you want from our list. To see all of these, please check our demo preview, here -> https://www.screencast.com/t/V48uGfK64 -> https://demo.tagdiv.com/newspaper/wordpress-news-magazine-charts-the-most-fashionable-new-york-couples-in-2016/ Also, for more information about our post templates, please consult the documentation here -> https://forum.tagdiv.com/post-templates-2/ Also, before beginning to create your website with our theme, please notice that you should start reading all of our documentation and also, you can check our YouTube channel because there we have a lot of useful video tutorials which can help you -> https://www.youtube.com/user/tagdiv.

Thanks for your understanding!

Hello freshmademedia,

Sorry for this inconvenient, but please notice that each of our updates is announced on our Theme Forest page and each change can be found in our changelog here -> https://www.screencast.com/t/1q8kTXNNU -> https://www.screencast.com/t/1q8kTXNNU Please notice that you cannot make the theme update if you do not want to do this. Notice that’s your choice. Before each update, you can check our changelog because there you will see what kind of changes have been done in that update and then, it depends on you if you want to update your theme or do not.

Thanks for your understanding!

Hello svharishtech,

If you are using some untested plugins, please try to disable all of them, leave just Visual Composer to active, clear all the caches and rule out any conflicting plugins. Also, you should not edit the page which has made with VC with our TD Composer.
If the problem is still there, please send us an email at contact@tagdiv.com with your log-in information (wp-admin) so we can further inspect it closer your setup page. Provide there the link to this topic so we can quickly identify you.

Thanks for the message!

Hello Scottseol,

It seems to be a strange issue on your side. I have tested on my side and the problem does not appear. I saw that you are using some untested plugins, like Jetpack modules which can interact with the theme core files and cause a lot of unknown issues. Try to disable all of them, leave just Visual Composer to active, clear all the caches and check the results.

Thanks for the message!

Hello aligjonatas,

I have inspected your website and I saw that your Facebook works as expected, as you can see here -> https://www.screencast.com/t/BlASvHmNah

Let us know if you will have any other problems with our theme.

Thanks for the message!

Hello BigSANTA,

I have inspected your website and I did not saw any type of problems through it. Your website seems to work as expected. I have inspected your posts and I saw that you are using the post template style 8 which do not display the featured images on full width. Try to change the post template to another one, like post template 6 and check the results.

If the problem is still there, please let us know.

Thanks for the message!

Hello Cinefilul,

Please notice that if you are using the PNG logo file, you should not bring the white space if you are using the black background. Ensure that you are using only the png file in your project, clear all the caches and check the results. If the problem is still there, please provide your website URL so I will be able to provide a more accurate response.

Thanks for your understanding!

Hello bformhals,

Try the code below and place it in Theme panel->Custom CSS area.

The code is ->

.td-footer-container .td-footer-info {
margin-bottom: 10px;
}

Thanks.

Hello bformhals,

You should use the color rule on your custom code, like this ->

.sf-menu>li>a:hover{
background-color:red!important;
color:green!important;
}

Thanks for your understanding!

Hello Abhishek,

Unfortunately, our theme does not have any such an option that allows you to sort your posts by on publish date. Notice that the default theme sorting is by latest articles which display the posts which sort the post items in descending order, starting with the latest post. The theme does not have any such an option that allow you to change this options, like this -> https://www.screencast.com/t/XrmDhLqR If you want to display more levels in our theme and if you are not aware of the steps which are needed to take in this regard, please consider hiring a freelancer/developer to help you because we cannot provide custom services at the moment, sorry! You should try using such a plugin wich has this functionality and check how it will work for you.

Thanks for your understanding!

Hello all,

@louwvanriet, I have inspected your homepage and I saw that in the bottom of the page you have displayed the header ad. Do you have manually add it there? Also, I have checked your source page and I saw that you are using a lot of unknown plugins which can interact with the theme core files and cause a lot of unknown issues. You should remove all of them, leaving just our required theme plugins, clear all the caches and check the results.

@amilson50 Unfortunately, I cannot access your wp-admin because it seems to be incorrect, as you can see here -> https://www.screencast.com/t/tn8e5dnj Please send us an email at contact@tagdiv.com with your log-in information (wp-admin) so we can further inspect it closer your setup page.

Thanks for the message!

Hello freshmademedia,

Please keep in mind that our TD Composer does not destroy your homepage layout if in the past you have used the Visual Composer. First of all, please keep in mind that it is not recommended to be used both page builders simultaneously because might appear some conflicts, sorry! Notice that the TD Composer will recognize the Visual Composer shortcodes and the page which was created with VC should be right displayed on the front page if you will enable the TD Composer. Also, we do not recommend to edit this page with TD Composer if it was made with Visual Composer. You should make a similar page (recreate it by TD Composer from scratch) if you want to achieve best theme results. Also, for more information about the transition between two-page builders, please check the useful guide here -> https://forum.tagdiv.com/visual-composer-tagdiv-composer-transition/
Also, if you do not like to use TD Composer, you can disable it and continue to use only the Visual Composer but please notice that in the future, we will release new features exclusively on our page builder.

Thanks for your understanding!