Hello jaypee,

Sorry for the delay! Here you can see our support hours -> https://www.screencast.com/t/AF8wWYpV I have checked your above post link and the Likes seems to be 23, as you can see here -> https://www.screencast.com/t/YzjLjlTaWw It seems to work as expected. Do you see 0 Likes on your side? Try to clear all your caches, use only tested plugins and check the results.

Thanks for your understanding!

Hello sait,

Please notice that our post view counter has a different implementation than Google Analytics. Our theme counts each view regardless of the user while Google Analytics counts only the unique users and that’s why appears this difference.

Thanks for your understanding!

Hello gh03083,

I have made some tests on my side with weather widget and it seems to work as expected. Ensure that you are using the latest theme version, clear all your caches and check the results. It should work as expected. Notice that the weather results are coming from API from http://openweathermap.org/

Thanks for your understanding!

Hello Seniordeal,

No. As you can see, the Jetpack plugin is very big which has more modules and which can interact with the theme core files and causes a lot of unknown issues. It is best to avoid this problematic plugin (some modules) if you want to bring best theme results.

Thanks for the message!

Hello Seniordeal,

Now, I have inspected your website and your blocks seem to work as expected, as you can see here -> https://www.screencast.com/t/tk0CNiKM63EU Most likely, your Visual Composer was disabled.

Thanks for your understanding!

Hello Knockfoto,

Check our demo here -> https://demo.tagdiv.com/newspaper/td-post-aston-villa-beat-liverpool-to-join-arsenal-in-the-fa-cup-final/ and the style for tag div Slider should look like in same way on mobile devices -> https://www.screencast.com/t/nC3objV0u2Xb I suggest you make a full backup to your database, and then you should install the theme via FTP only with bundled plugins and check the results. The TagDiv Gallery is fully tested and compatible with the theme and should work as expected, as you can see in our demo preview.

Thanks for your understanding!

Hello VictoryPathways,

There are the shortcodes which come from your Visual Composer. You should activate it in order to bring best theme results from panel settings, plugins section.

Thanks for your understanding!

Hello luquerias,

I am glad that you could solve the problem.

Thanks for your message!

Hello TomasCabezuelo,

First of all, to be safe, you should make a full backup to your database and then you simply install your theme via FTP, according to our documentation here -> https://forum.tagdiv.com/install-via-ftp/ Use this method because this is the surest one in this regard.

Hope this helps and let us know how it goes!

Thanks for your understanding!

Hello misolek,

You should make a full backup after deleting your website and then you can re-install the according to our documentation here -> https://forum.tagdiv.com/install-via-ftp/ Notice that all of your created data will be loaded into your database and then after your theme installing, all of these will be re-loaded into your fresh install.

Thanks for your understanding!

Hello susanb,

I have inspected your website and I did not saw any problems with your website. It seems to work as expected. Please try to provide some useful screenshots so I can see the problem. Also, I saw that you are using some untested plugins which can interfere with the theme core files and cause a lot of unknown issues. Try to disable all of them, leave just Visual Composer to active, clear all your caches and check the results.

Thanks for the message!

Salutare Valentin,

Multumim pentru aprecierile dumneavoastra! Din pacate, tema noastra nu are nici o optiune pentru modul RTL, imi pare rau! Singura optiune valabila pentru acest aspect este setarea din WordPress care muta si backend-ul si front-end-ul in RTL. Ceea ce a-ti putea face este sa cautati un plugin care are aceasta setare si care va permite sa mutati in modul RTL doar partea de front-end iar back-end-ul sa ramana in limba dorita de dumneavoastra. De retinut este faptul ca odata ce ati mutat tema pe RTL, practic tot layout-ul temei ar trebui refacut si optimizat pentru acest stil deoarece, dupa cum spuneam mai sus, tema nu a fost prevazuta petnru a fi utilizata in RTL. Pentru mai multe detalii si informatii despre eventualele plug-in-uri posibile spre a fi utilizate in acest scop, puteti consult link-ul urmator, aici -> http://stackoverflow.com/questions/973216/wordpress-and-rtl

Multumesc pentru mesajul dvs. si sper ca va ajuta referintele mele de mai sus!

O zi frumoasa in continuare!

Hello efrembarrow,

Check the Google Analytics field and put in between script tag like this <script>your code</script>. Clear all your caches, purge CDN files and check the results. Please ensure that you have right added in your Theme panel. The code have to be added between strip tags, like this -> <script>your analytics code</script>

Hope this helps and let us know how it goes!

Thanks.

Hello wendy2228,

Provide your website URL so I can take a closer look at it.

Thanks for the message!

Hello lenusmedia,

If you want to show more subcategories in your mega menu, it is necessary to increase the limit of this in td_config.php, like this: http://screencast.com/t/7aLn2gul

The result you should see here: http://screencast.com/t/hARX7WyT

Hope this helps and let us know how it goes!

Thank you for the message!

Hello grupoindependente,

In a future update, it is possible but we cannot say for sure if it will get done in the next update because we have a big list of fixes, improvements, and suggestions to implement. It’s hard to filter them and select which one gets implemented now and which one gets postponed.

Thanks for your understanding!

Hello danstephens,

First of all, ensure that you are using the latest theme version and make sure that your used plugins are tested with our theme. Clear all of your caches and check the results. Also, if the problem is still there, please provide your website so I will be able to provide a more accurate response after taking a closer look at it.

Thanks for your understanding!

Hello borntowin,

I have checked your website and it seems to work as expected and I did not get any error. Please keep in mind that the HTTP Error 500 is an Internal Server Error and this is a very general HTTP status code that means something has gone wrong on the website’s server, but the server could not be more specific on what the exact problem is. For more information about this error, you can consult the following topic here -> https://www.lifewire.com/500-internal-server-error-explained-2622938
If the problem will reappear, I suggest you contact your hosting provider, tell them the problem because they should be able to provide a more accurate response.

Thanks for your understanding!

Hello GideonLupine,

I have inspected your website and I saw that you are using a lot of untested plugins which can interact with the theme core files and causes a lot of unknown issues. Try to disable all of them, leave just Visual Composer to active, clear all your caches and install only the plugins that come bundled with the theme and check the results. Also, check your Block Settings and setup it according to our documentation here -> https://forum.tagdiv.com/block-settings-guide/

Thanks for your understanding!

Hello jaypee,

I guess that you do not exactly understand what is the main functionality of this button. Please keep in mind that button will counter only the Likes which are made on your website and it will not counter your Facebook Like, do you know?

Thanks for your understanding!

Hello SW1988,

If you want to hide the title text for Big grid 9 (whihc use the module mx_15), for example, you should use the code below and place it in Theme panel -> Custom CSS area.

The code is ->

.td_module_mx15 .td-module-title {
display:none;
}

Thanks for the message!

Hello chatla,

Please provide more details about your errors and also, you should provide some useful screenshots with your issue so I can see where exactly is the problem. Also, you have to provide your website URL so I can take a closer look at it.

Thanks for the message!

Hello nkodgh,

If you want to create your own custom Ad, you should do it on our theme but first of all, you should consult our useful guide here -> https://forum.tagdiv.com/newsmag-using-other-ads/
If is not what you mean, provide more details about your problem so I will be able to provide a more accurate response.

Thanks for your understanding!

Hello robert09,

Unfortunately, please notice that our product does not have such an option for dynamic width and we do not recommend to do that through the custom CSS code because the layout of the theme will be damaged. If you want to change the width of the theme to be in full-width mode, please notice that is not a simple task and you will have to adjust the entire theme to the new width for better results.
Above, my colleague gave you an example from where you should strat to increase the theme width, but notice then you will have to make some additional customizations to adjust the other theme elements if you want to bring best results.

If you want to display more levels in our theme and you are not aware of the steps in this regard, please consider hiring a freelancer/developer to do this for you because we cannot provide customization services at the moment, sorry!

Thanks for your understanding!

Hello hiztren,

Please keep in mind that the more article box has not been designed to be used in mobile mode and by default, it is disabled. Do you have enabled it and now you do not know how turn it off? Provide more details so I can understand your request.

Thanks for the message!