Hello Sabrqq,

I suggest you making a new clean install from scratch via FTP way according to our documentation here -> https://forum.tagdiv.com/install-via-ftp/ If you are using some untested plugins, leave just Visual Composer to active, clear all your caches and check the results.

Thanks for your understanding!

Hello jorgejimenezco,

We recommend installing the theme via FTP way because this is the surest method in this regard, according to our documentation here -> https://forum.tagdiv.com/install-via-ftp/ You simply download the latest theme version from theme forest and then, you should follow the steps from our useful guide theme installation.

Thanks for the message!

Hello jadmac,

Provide your website so I will be able to take a closer look at it and also, so I will be able to provide a more accurate response.

Thanks for your understanding!

Hello waleed,

Here is talking about Social Counter feature which looks like -> https://www.screencast.com/t/TEeCjAKLHxZ So, if you want to make some changes in this regard, you should consult our documentation here -> https://forum.tagdiv.com/tagdiv-social-counter-tutorial-2/

Thanks for your understanding!

Hello ensiejagen,

Unfortunately, our theme does not have any such an option for it, sorry! You should implement it yourself and if you are not aware of the steps which are needed to take in this regard, please consider hiring a freelancer/developer to help you because we cannot provide custom services at the moment, sorry! Also, you should try finding some plugins with this functionality and check the results.

Thanks for the message!

Hello Mayapur Voice,

Unfortunately, our theme does not have any such an option for this, sorry! Also, we do not have any plan for implementing this feature, sorry! You should try using some plugins which have this functionality and check how it will work for you.

Thanks for your understanding!

Hello Mayapur Voice,

I have inspected your website, especially this post page -> http://mayapurvoice.com/svagatam/mystical-mayapur/ and I have noticed that you are using the Visual Composer for posts, right? Please notice that the mobile theme does not recognize the Visual Composer shortcodes and that’s why the content of this post page are not displayed. You should edit it and leave the default post template behavior if you want to have results on mobile theme. For more information about this plugin, please consult our useful documentation here -> https://forum.tagdiv.com/the-mobile-theme/ I have checked your entire website and the other posts seem are going well.

Thanks for your understanding!

Hello Siddharth Singh,

Unfortunately, our theme does not have any such an option that allows you to use two sticky banner ads (two sidebars) but only one, sorry! If you want to achieve this, you should implement it yourself through the code and if you are not aware of the steps which are needed to take in this regard, please consider hiring a freelancer/developer to help you because we cannot provide custom services at the moment, sorry!

Thanks for the message!

Hello WillRobins,

It seems to be a server cache. Try to consult your hosting provider, tell the problem and request them to clear all the caches on the server and check the results.

Hope this helps and let us know how it goes!

Thanks for the message!

Hello Knockfoto,

First of all, you should clear all your caches, purge all CDN files if you are using the CDN system and check the results. If the problem is still there, please send us an email at contact@tagdiv.com with your log-in information (wp-admin) so I can take a closer look at it and also, so I will be able to provide a more accurate response. Provide there the link to this topic so we can quickly identify you.

Thanks for the message!

Hello jdoclot,

Provide your website URL so I can take a closer look at it and also, so I will be able to provide a more accurate response.

Thanks for the message!

Hello skarki,

I have inspected your website and I saw that you are using the Post Template style 11. The related articles are displaying at the top page because this is the style for this kind of post template. So, if you want to change this style, you should edit the theme core files and move the related articles section at the bottom of your page. As a hint, you should edit the single_template_11.php core file like this -> https://www.screencast.com/t/yQA0MtyP Also, notice that the WP Video Robot plugin is not tested with our theme and we have no idea about the theme behavior with this type of plugin, sorry!

Thanks for your understanding!

Hello jbrenno,

Please ensure that you are using the latest theme version if you want to bring best theme results. I suggest you making a fresh install from scratch via FTP way, according to our documentation here -> https://forum.tagdiv.com/install-via-ftp/ because this is the surest method in this regard. Increase your system status parameters to be according to our documentation here -> https://forum.tagdiv.com/system-status-parameters-guide/ Use only the plugins which are tested with the theme and rule out any conflicting plugins.

Hope this helps and let us know how it goes!

Thanks for the message!

Hello aberniz,

Check your Screen option from post editor and make sure that your Post Settings are checked, like this -> https://www.screencast.com/t/35cjtD2UTe Also, if this option is not there, I suggest you making a new fresh install from scratch via FTP way clear all your caches and check the results. Also, you should check your system status parameters to be according to our documentation here -> https://forum.tagdiv.com/system-status-parameters-guide/

Hope this helps and let us know how it goes!

Thanks for the message!

Hello hunsour,

If you want to change the font size or font family for your post title, you should check the Theme panel because there we have a section named Font Settings and from there you can do these changes, like this -> https://www.screencast.com/t/vaOisJEm For more information about this section, please check here -> https://forum.tagdiv.com/font-customization/

Thanks for the message!

Hello,

For more information about how you can increase your page speed, please consult here -> https://forum.tagdiv.com/how-to-make-the-site-faster/

Thanks for your understanding!

Hello dvdrdg2701,

Ensure that you Visual Composer are enabled because these are shortcodes generated by this plugin. Clear all your caches and check the results.

Thanks for the message!

Hello TomasCabezuelo,

The recommended way in this regard is to re-install all used plugins after you have updated your theme. The code which you have in your child theme will not be overwritten by your updating. Also, you should check the child theme version to be the latest one which comes bundled with the theme core file.

Hope this helps!

Thanks for the message!

Hello peterdlrs,

Your featured image link seems to be broken. Try to check your Media section and check if these images are correctly loaded. Try to clear all your caches, re-save your permalinks and check the results.

Thanks for the message!

Hello kalapapla,

I suggest you disable all your plugins except Visual composer, clear the cache if you have one installed, then use this guide to regenerate your thumbnails
– https://forum.tagdiv.com/thumbnails-fix-strange-looking-images-on-blocks/
The theme creates the thumb sizes used on the blocks from the featured image you set for the post, maybe something is interfering with this process, try the regeneration tool and it should recreate the thumbs needed.

Thanks for your understanding!

Hello Bernard,

Do you have removed the author.php core files, like this -> https://www.screencast.com/t/I5aRTd8yCx? You should add this template to your theme packet, clear all your caches and check the results. For more information about this regard, please check the following topic here -> https://code.tutsplus.com/articles/how-to-create-a-wordpress-authors-page-template–wp-23573
If is not what you mean, provide more details about your problem so I will be able to provide a more accurate response.

Thanks for the message!

Hello orlando,

Do you have checked our useful guide, like this -> https://forum.tagdiv.com/how-to-make-the-site-faster/ Try to consult it because there you will find all the needed steps which you need to do in order to achieve best theme results. After this, try to clear all your caches and check the results. Notice that the Speed Booster is an optional plugin and if you fail to optimize your site you should consider hiring a freelancer/developer to help you because our support does not cover the optimization services, sorry!

Thanks for your understanding!

Hello zouuu,

If you want to add some code in the head section, you should edit the header.php core files, like this -> https://www.screencast.com/t/94k5okxJUSA

Thanks for the message!

Hello admindunet,

Please be more specific about your problem regarding on woo commerce. This plugin was tested with the theme and it seems to work as expected. Provide some useful screenshots so I can identify the problem and also, so I will be able to take a closer look at it and also, so I can provide a more accurate response.

Thanks for the message!

Hello GideonLupine,

Please keep in mind that our theme does not have any such an option for captcha or re-captcha, sorry! You should check some plugins which have this functionality and see how it will work for you. We cannot recommend any plugin in this regard because we do not make any tests in this regard, sorry!
None of these plugins are tested with the theme and we cannot say for sure if these will work or not with the theme, sorry! You can try using the AdRotate plugin because many of our customers use it and it seems to work as expected with our product.

Thanks for your understanding!