Hello gc_envato,

Our search template is created in the search.php core file which can be found here -> https://www.screencast.com/t/u3WVFSZkuE4 If you want to make some changes to it you should edit this file or move it everywhere you want. If you are not aware of the steps which are needed to take in this regard, please consider hiring a freelancer/developer to help you because we cannot provide custom services at the moment, sorry!

Thanks for the message!

Hello modaestrat,

Notice that the speed booster is an optional plugin which can be activated in the same way as you install a new plugin.
The Speed Booster works only with the tested plugins. If you use other plugins, it will be automatically disabled, and I suggest to check this first in System Status. However there is a workaround to make it also work with other plugins, you can read more here – https://forum.tagdiv.com/topic/speed-booster-not-compatible-with-vaultpress/
Unfortunately, the time doesn’t allow us tot provide any custom and optimization services. We provide support only for the theme related issues based on Envato support policy – https://themeforest.net/page/item_support_policy I suggest to get someone to help you if you want to optimize your site.

Thanks for your understanding!

Hello John,

Please ensure that all of the thumbnail settings are set to “on” in the theme panel, and then try the thumbnail regeneration per the following suggestion here: https://forum.tagdiv.com/thumbnails-fix-strange-looking-images-on-blocks/ Clear all your caches and check the results.

Thanks for your understanding!

Hello bongfactory,

Please check your system status parameters to be according to our documentation here -> https://forum.tagdiv.com/system-status-parameters-guide/ Mos likely, you PHP memory is exhausted and that’s why you cannot change anything.

Hope this helps and let us know how it goes!

Thanks for your understanding!

Hello yukiy531,

Unfortunately, our theme does not have any such an option that allows you to change the fonts only for mobile mode, sorry! The font settings are general for the entire website. So, if you want to have another post title size for mobile, you should use a bit of CSS code to do this. If you need some assistance in this regard, please provide your website URL so I can take a closer look at it and also, so I will be able to provide a more accurate code.

Thanks for the message!

Hello ImSoCute,

Provide your website so I will be able to take a closer look at it and also, so I will be able to provide a more accurate response.

Thanks for the message!

Hello srampia,

Try to regenerate your thumbnails using the Force Regenerate plugin, clear all your caches and check the results. After this, if your problem is still there, please provide your website URL so I can take a closer look. Notice that if you are using some untested plugins, try to disable all of these and check the results.

Thanks for the message!

Hello ashtreemd,

Unfortunately, I cannot recreate your case, sorry! Please provide more details about this, provide your website URL and also, you can provide some useful screenshots where you can show the problem.

Thanks for the message!

Hello nicohahn,

Sorry for this but our correct email address is contact@tagdiv.com Is my bad, sorry! Please provide there the link to this topic so we can quickly identify you and also, provide your credentials so we can take a closer look at your website.

Thanks for the message and sorry for my mistake.

Hello roman.cik,

Unfortunately, this type of plugin is not tested with our theme and we cannot say for sure if it will work or not with the theme, sorry! We do not recommend to use some untested plugins because all of these can interact with the theme core files and cause a lot of unknown issues. Also, notice that we do not provide support for untested plugins.

Thanks for your understanding!

Hello kr15k0,

Please deactivate your Alert when I try to inspect your website because I cannot provide an accurate response. Do you want to align these buttons? -> https://www.screencast.com/t/fjJQOMyk
Provide more details so I will be able to identify your real problem.

Thanks for the message!

Hello CreepyRavioli,

If you will use the WPML plugin you do not use the Translations settings from our Theme panel and that’s why you will bring this warning. Please check the following tutorial here -> https://forum.tagdiv.com/using-theme-translations-together-wmpl/

Thanks for your understanding!

Hello CreepyRavioli,

You should follow our useful guide according to how you can make your CPT like this -> https://forum.tagdiv.com/custom-post-type-support-newsmag/ because there you should find the answer to your question.

Thanks for your understanding!

Hello

Please keep in mind that we do not have additional customization department and therefore we cannot provide custom services because time does not allow us to do so, sorry! Usually, we recommend the developers from studio.envato.com

Thanks for your understanding!

Hello Valen,

I have checked on my side and the Slide seems to fit perfectly in the below container, as you can see here-> https://www.screencast.com/t/2vIOXz8atg Try to remove all the Stretch Row settings, clear all your caches and check the results. If you are using some untested plugin which can affect this functionality, try to disable all fo them, leave just Visual Composer to active, clear all your caches and check the results.

Thanks for your understanding!

Hello Brieg,

Unfortunately, we cannot provide custom work at the moment, sorry!

Thanks for your understanding!

Hello josflachs,

Please send us an email at contact@tagdiv.com with your log-in information (wp-admin) so we can make some investigation and also, so we can provide a more accurate response. Provide the link to this topic so we can quickly identify you.

Thanks for the message!

Hello BkkGreg,

Please keep in mind that in our theme is not recommended to use 1/4+3/4 layout in Visual Composer, as you can see here -> https://www.screencast.com/t/OezodpbBaakS For more information about how you can correct use the Visual Composer, please consult here -> https://forum.tagdiv.com/how-to-use-visual-composer/

Thanks for the message!

Hello Magistar,

Please send us an email at contact@tagdiv.com with your log-in information (wp-admin) so we can further inspect it closer your setup page. Provide there the link to this topic and specify your problem so we can quickly identify you.

Thanks for the message!

Hello manumahajan26,

Notice that the Jetpack is a very complex plugin which basically contains many plugins/modules in the core packet and not all of these were tested with our theme (like photon modules), sorry! Try to avoid this plugin because it seems to be a problematic one.

Thanks for your understanding!

Hello joeydekoning,

Your website is needed so I can make a closer look at it and also, so I will be able to provide a more accurate code. Also, you can provide some useful screenshots so I can identify where exactly your problem is.

Thanks for the message!

Hello joeydekoning,

Unfortunately, this section cannot be displayed in full-width, sorry! The Stretch row is available only for Block (Big Grid 3 fullwidth for example) which can be added from Visual Composer. Please keep in mind that our theme does not have full-width and the content will not be displayed in full-width, sorry!

Thanks for your understanding!

Hello joeydekoning,

I need to know your website so I will be able to inspect it closer and also, so I will be able to provide a more accurate response.

Thanks for the message!

Hello altasov,

This is the mobile menu style which is not available for the homepage, sorry! It is available only for mobile devices and if you want to have this for your homepage you should implement it yourself because we cannot provide custom services at the moment, sorry!

Thanks for your understanding!

Hello mikeaft,

Provide your website URL so I can take a closer look at it. Notice that we do not recommend to increase the height or width for our thumbs because you can damage the theme layout, sorry!

Thanks for your understanding!