Hello dhincapie

Sorry for the inconvenience! Please keep in mind that we tested our theme with most popular browsers and we cannot give any solution in this regard because here it depends on each user what kind of browser are using to navigate on your website, sorry!
If you are unhappy with our product, please let us know and we can give a money back. If you want this, please request a full refund at Envato Market, accessing this link here -> https://themeforest.net/refund_requests/new

Thank you for your understanding!

Hello amphol77,

You should use a block with popular filter in widgets section, like this -> https://www.screencast.com/t/vnMPIQqeuDl For more information about Block Settings, please consult more our documentation here -> https://forum.tagdiv.com/block-settings-guide/

Thanks for your understanding!

Hello Escobar,

I suppose that you are referring to the appearance of a flash/time loading when you enter on your website, right? Firstly is loaded a default font/settings and then will appear your custom font/settings/custom CSS. This behavior appears when you have additional customization through custom CSS code and also, I suppose that you are using the Speed Booster plugin. Please notice that the CSS are working in cascade and the first time will take the code from style.css that is set it by default and then the theme will take the custom code that you have changed from Theme panel and practically this flash is generated by this cause. As a workaround, you have to check your style.css and try to add directly in this file your desired custom code. So, if your problem is still there, please try to revert the theme to the default settings, without any customizations and let us know how it goes. Also, you can try to make a new fresh install from scratch with the latest version of the theme and check the results. Also, please make sure every time you cleared caches. Noticed that the only files where you will have to edit are style.css.
If you are not aware of the steps which are needed to take in this regard, please consider hiring a freelancer/developer to help you because we cannot provide custom work at the moment, sorry!

Thanks for your understanding!

Hello kbivens,

Please ensure that you are using the latest version of the theme and also, make sure that your untested plugins do not cause this type of error. My advice in this regard is to make a full backup to your database and then you should make a new clean install from scratch via FTP and install only the plugins that come bundled with the theme core files and rule out any conflicting plugins. If the problem is still there after this, you should provide your website URL so I can take a closer look at it.

Thanks for your understanding!

Hello expertsc,

Sorry for the inconvenience! Our developers work hard to fix this problem and we will hope that will be fixed as soon as possible.

Thanks for your understanding!

Hello dimmisel,

Please keep in mind that you will update the theme from 4 to 7, the sidebars will remain at your frontend but the widgets will be inactive. You will find them at the Widgets section in an inactive mode. You should simply re-add them at the widgets. -> https://www.screencast.com/t/3KJJYW8p2uAf

Thanks for your understanding!

Hello keyforweb,

Please provide your website URL and also, what settings you made so I will be able to provide a more accurate response.

Thanks for your understanding!

Hello najarfermin,

Unfortunately, our theme does not have any such a tested plugins in this regard and also, we cannot make any recommendations because we have no idea about what type of plugins will work as expected with our theme, sorry! You should try use some of these plugins and see how it will work for you.

Thanks for your understanding!

Hello dhincapie,

Unfortunately, this is not possible because the theme has not been designed to be used for all browsers versions. We have a list with most rated and used browsers and you need to run the theme on one of them, I am so sorry!

Thanks for your understanding!

Hello ferithon,

Please keep in mind that problem is not related to our theme, sorry! As you can know, every theme can be switched to the SSL mode and here it really depends on how well you set this. Please follow the next useful tutorials and try to setup properly the SSL connection.

Please use these guides:
http://www.wpbeginner.com/wp-tutorials/how-to-add-ssl-and-https-in-wordpress/
https://css-tricks.com/moving-to-https-on-wordpress/
https://yoast.com/dev-blog/move-website-https-ssl/

Thanks for your understanding!

Hello FiDi Exchange,

Try the code below and place it in Theme panel->Custom CSS area.

.td-logo-sticky{
display:none!important;
}

Thanks for the message!

Hello bformhals,

Please keep in mind that the all CSS code is placed in the style.css core file. You will have two possibilities. First one, you should create your code without any spacing and place it in Theme panel->Custom CSS area or the second option is to find through this core file with search function by values and you will find all the media queries which have this -> https://www.screencast.com/t/fhJDFX9oxjpa

Thanks for your understanding!

Hello likocorp,

First of all, I will thank you for your interest in our theme. So, if you want to display only these posts for your Big Grid, notice that our theme has an option for it in Theme panel -> Block Settings, like this -> https://www.screencast.com/t/zCi7jI1QJj In the same way you should to do for News Sticker block, like this -> https://www.screencast.com/t/VlmcL5AR6kf Use the Post Id Filter option from block settings. For more information about this feature, please consult here -> https://forum.tagdiv.com/block-settings-guide/

Thanks for your understanding!

Hello martialwarrior,

The code is ->

.td-post-featured-image {
text-align:-webkit-center!important;
}

The result is here -> https://www.screencast.com/t/e3K2HqudQrzB

If is not what you mean, provide more detail so I will be able to provide am roe accurate response.

Thanks for your understanding!

Hello dimmisel,

In order to achieve the best results after you will install the latest update you have to follow some rigorous steps like this -> you have to delete both of your themes, child theme, and main theme. All your customizations from your Newspaper 4 theme will do not work because all the files from this were changed in Newspaper 7.8 and as the main theme and also you lose all changes.

The Newspaper 7.8 is a whole new theme so an update from 4 to 7.8 may cause the same issues as switching to another theme (but we did try to maintain compatibility where ever possible).

Always make a full backup of your current installation – https://codex.wordpress.org/WordPress_Backups and then do a clean update, meaning that we recommend that you delete the old version of the theme before uploading the new one – https://forum.tagdiv.com/how-to-update-the-theme-2/ update also the plugins that come bundled with the theme files from the /plugins folder. In the “how to update” guide is specified that you will have to run the script that will import from database your settings.

The shortcodes have been changed so old ones will not work anymore. Please note that old files customization or custom CSS will not work with the new version and you will have to adjust or re-add them.

Bottom line is that newspaper 7.8 is a whole new theme built from scratch.
Unfortunately, you will have to clear your agenda and spare a bit of time to adjust all your settings to the new version of the theme.

If you have already Newspaper 6 and you want only to do the update to latest version, you should make this without any problem. All your customization are recorded in the database which is not affected by this update.

Hope this helps and let us know how it goes!

Thank you for the message!

Hello jony88,

If you do not want to use the Sign in button, notice that you can disable it from Theme panel, like this -> https://www.screencast.com/t/QIbOWU77Gu8m If is not what you mean, provide more details about your problem so I will be able to provide a more accurate response. Also, you can provide some useful screenshots so I can identify your problem regarding on your menus. Also, your link is required for more investigations.

Thanks for the message!

Hello roqeem,

Try to use a bit of CSS code to do that. Use the code below and place it in Theme panel->Custom CSS area.

The code is ->

.wpb_content_element {
padding-top: 3px;
}

The result is here -> https://www.screencast.com/t/Xdqn2kerksxU

Thanks.

Hello micheal221,

For more information about how you can update your Visual Composer, please check our documentation here -> https://forum.tagdiv.com/update-the-visual-composer-plugin-wpbakery/

Thanks for the message!

Hello zeroc00l,

Do you have any troubles with theme activation? If yes, please send us an email at contact@tagdiv.com with your log-in information (wp-admin) so we can further inspect it closer your setup page.

Thanks for your understanding!

Hello steve83,

If you want to have that breadcrumbs at the top of your website, you simply switch the page template to Page Builder+Page Title and then you will bring this details. For more information about this feature, please check our useful guide here -> https://forum.tagdiv.com/page-templates-2/

Hope this helps!

Thanks for your understanding!

Hello fabinhoalmeida,

If you want to create a condition for module 16 (for example) excerpt length only for category page, you can add it like this – http://screencast.com/t/IxPxKkZmukH

<?php
if (is_category ()) {
echo $this->get_excerpt(2);
}
else{
echo $this->get_excerpt();
}
?>

Result
– category – http://screencast.com/t/pHZCBvJkG4HX
– Another template where module 16 is used – http://screencast.com/t/RGKvlVlYAhxE

Thanks!

Hello Celene,

I have inspected your website and I saw that your Youtube Channel does not display the number of Subscriber, as you can see here -> https://www.screencast.com/t/hZSJaQ2O You should enable them if you want to bring some results with Social Counter.

Thanks for your understanding!

Hello jorgeraidel,

You should make a full backup to your databases to be safe and then, you can make a fresh install via FTP way. For more information about this way of theme updating/installing, please check our documentation here -> https://forum.tagdiv.com/install-via-ftp/ and for more information about how you can make a full backup to your database, please check here -> http://www.wpbeginner.com/plugins/how-to-create-a-complete-wordpress-backup-for-free-with-backwpup/

Thanks for your understanding!

Hello Alfredo,

I have checked your website and I saw that your natural logo size is 300*60px and the logo is displayed on 600*120px. -> https://www.screencast.com/t/08vQw85qIQs5 What’s your bigger logo size which you want to be displayed? Provide more details about this, so I will be able to provide a more accurate response.

Thanks for your understanding!

Hello twinkle4starms,

Please check the following topic here -> https://forum.tagdiv.com/topic/how-to-make-this/ and try to implement the last modified date as my explanation.
After each change, you should clear all your caches, purge all CDN files if you are using the CDN system and check the results.

Thanks for your understanding!