Hello di_aeiou,

Please keep in mind that the style of Block 16 has not been changed in the latest version of the theme. I suppose that this type of issue happens due to your side. Try to clear all your caches and check the results. Also, if the problem is still there, try to make a new clean install from scratch and install only the plugins that come bundled with the theme packet and rule out any conflicting plugins.

Thanks for your understanding!

Hello Tiger123456,

In order to achieve a mega menu feature using our theme, please keep in mind that you should read our documentation in this regard, like this -> https://forum.tagdiv.com/mega-menu/

Thanks for the message!

Hello mrx,

If you want to display more levels in our theme and if you are not aware of the steps which are needed to take in this regard, please consider hiring a freelancer/developer to help you because we cannot provide custom work at the moment, sorry!

Thanks for the message!

Hello phucthemen,

Please ensure that your PHP memory is right increased according to our documentation here -> https://forum.tagdiv.com/system-status-parameters-guide/ Probably your PHP memory is exhausted and that’s why your home page is not updating. Also, if the problem is still there, please send us an email at contact@tagdiv.com with your log-in information (wp-admin) so we can further inspect it closer your setup page. Provide there the link to this topic so we can easily identify you.

Thanks for the message!

Hello iamkingsleyf,

Please keep in mind that our website is custom made from scratch, sorry! Also, please notice that we cannot provide additional customization at the moment and therefore, you should try to make it yourself or if you are not aware you should consider to hire somebody to help you.

Thanks for the messagE

Hello Ruban,

The visual composer activation message appears on all sites that use visual composer, not matter the theme or domain. In our case, you must ignore this message as the Visual Composer does not require activation when it’s provided in the theme package. The plugin authors cannot verify this though so they could not remove the message to this particular case. Please read this guide: https://forum.tagdiv.com/how-to-update-visual-composer-plugin/
All the theme installing should have to be done via FTP because this is the surest and safe method in this regard. For more information about this, please consult here -> https://forum.tagdiv.com/install-via-ftp/

Thank you for your understanding!

Hello johnmiao,

Unfortunately, our theme does not have any such an option for it, sorry! So, if you want to load the featured image from the external link, you should try implementing this feature in our theme because this does not exist on code, sorry! Notice that this is not a simple task and if you are not aware of the steps which are needed to take in this regard, please consider hiring a freelancer/developer to help you! You can try using some plugins which have this functionality but please notice that we cannot say for sure if it will work properly or not with the theme because we do not have any tested plugins in this regard, sorry!

Thanks for your understanding!

Hello Nichips,

Please notice that you can create your own code using the Inspector Browser, target the specific classes for your element and then you can reduce the paddings or margins you want. Notice that we have a useful guide in this regard, like this -> https://forum.tagdiv.com/create-custom-code-using-the-browsers-inspector/
If you fail, please send us an email at contact@tagdiv.com with your log-in information (wp-admin) so we can inspect it closer your website and also, so I will be able to provide a more accurate response.

Thanks for the message!

Hello bz,

Please send us an email so we can further inspect it closer your setup page.

Thanks for the message!

Hello komsak,

Please be more specific. What do you mean? Also, if you mean whether you can use the theme for more domains, please notice that the Envato policy allows using a theme only on one install. You can, however, use the theme on a sub-domain if you plan on creating a testing site, but if we are talking about totally different sites with different content, then only one theme per install is legally allowed: http://screencast.com/t/NqzloVgyUJB. Notice that the theme can be activated only one for a single domain. So, if you want to change the domain, you should simply delete the theme for this domain and install it to other.

Thanks for the message!

Hello vtanathip,

Please keep in mind that the Google Adsense code is fully tested with our theme and until now we do not have any bad reports in this regard, sorry! Also, notice that the theme does not have any influence to the Adsense code. It only displays the code. My advice in this regard is trying to check your Adsense code to be a valid one. You should contact the Google Adsense provider because they should be able to provide a more accurate response. Also, you should disable all the untested plugins which can interact with the theme core files and cause a lot of unknown issues.

Hope this helps and let us know how it goes!

Thanks for your understanding!

Hello truth,

Unfortunately, our theme does not have any such an option for it, sorry! If you want to add this functionality you should do it yourself because this is not a simple task and it involves custom work and we cannot provide this type of services at the moment, sorry! As a hint, you should edit the theme core files, like this -> http://screencast.com/t/Mt0XMOJrr
If you are not aware of the steps which are needed to take in this regard, please consider hiring a freelancer/developer to help you!

Thanks for your understanding!

Hello mrfaridi,

Please keep in mind that our theme does not have any section for Featured posts but only for Featured Category. I do not exactly understand what you mean though featured category. So, please notice that you can try using some plugins which have this functionality with our theme. Also, please notice that we do not have any tested plugins in this regard and also, we cannot make any recommendations in this regard, sorry! If you want to display more levels in our theme and if you are not aware of the steps which are needed to take in this regard, please consider hiring a freelancer/developer to help you because we cannot provide custom work at the moment, sorry!

Thanks for the message!

Hello VoZz,

If you want to create a page which contains all the authors, you should use the Author Box element from Visual Composer, like this -> http://screencast.com/t/fvZDYy02pc7b
If is not what you mean, please provide more details os I will be able to provide a more accurate response.

Thanks for the message!

Hello hkubilayonal,

Please keep in mind that this is not an error. It is just a safety measure in this regard. The Speed Booster is an optional plugin, and it works only with the tested plugins.If you use other plugins, it will be automatically disabled, and I suggest to check this first in System Status. However there is a workaround to make it also work with other plugins, you can read more here – https://forum.tagdiv.com/topic/speed-booster-not-compatible-with-vaultpress/
Unfortunately, the time doesn’t allow us to provide any custom and optimization services. We provide support only for the theme related issues based on Envato support policy – https://themeforest.net/page/item_support_policy I suggest to get someone to help you if you want to optimize your site.

Thanks for your understanding!

Hello rjdtramirez,

Please keep in mind that entire theme has been custom made, without using any libraries and if you want to implement this thing in our theme, you should make it yourself because this involves custom work. If you want to display more levels in our theme and if you are not aware of the steps which are needed to take in this regard, please consider hiring a freelancer/developer to help you because we cannot provide custom work at the moment, sorry!

Thanks for the message!

Hello dsigners,

Please keep in mind that not every time the Google (page speed tool) returns the good results. Please try to check your page source (CTRL+U) and check if your resources were moved to the footer section. Also, if you are using some tested plugins, please try to disable all of them and use only the plugins that come bundled with the theme packet and rule out any conflicting plugins. Notice that until now, we does not have any bad reports in this regard.

Thanks for your understanding!

Hello Mustafa,

I have inspected your website and I did not saw any problems with your Ads. Everything seems to work as properly, as you can see here -> http://screencast.com/t/C2s7r2D48ASx I have tested your website on mobile and work as expected.

Thanks for the message!

Hello

I have inspected your website and I did not saw any problem with your Google Adsense. Seems to work as properly, as you can see here -> http://screencast.com/t/JNcNLZFAk

Thanks for the message!

Hello Rojitas,

I suppose that you are referring to the permalinks, right? So, if you want to change the structure of these, you should do this from panel, Perlaminks Settings, like this -> http://screencast.com/t/Chyu8k9jTI9 For more information about Permalinks structure, please consult here -> https://codex.wordpress.org/Using_Permalinks

If is not what you mean, please provide more details so I will be able to provide a more accurate response.

Thanks for the message!

Hello icej,

Do you are referring to the Latest Articles module which appears below your posts on the homepage, right? -> http://screencast.com/t/aWhEwy4Khk If you want to get rid of it, you should change the page template to default. For more information about our Page Templates, please consult the documentation here -> https://forum.tagdiv.com/newsmag-page-templates/

Thanks for your understanding!

Hello m0re,

I have explained you above, where exactly you have to add the do_shortcode. Look at this screenshot here -> http://www.screencast.com/t/KXZAwnHrn
If you want to display more levels in our theme and if you are not aware of the steps which are needed to take in this regard, please consider hiring a freelancer/developer to help you because we cannot provide custom work at the moment, sorry!

Thanks for the message!

Hello WakeUpCallProject,

I have inspected your website and I did not saw any problems with your menu. It seems to work as properly. If the problem will re-appears, please try to disable all the active plugins, leave just Visual Composer to active, clear all your caches and install only the plugins that come bundled with the theme packet and rule out any conflicting plugins.

Thanks for the message!

Hello rehanahmadjamal,

Unfortunately, our theme does not have any such an option that allows you a way to change the News Ticker block to different names at different places, sorry! The only way to change the name of this block is from Theme panel ->Trnaslations but please notice that if you will change from there, the name will be change for the entire website.

Thanks for your understanding!

Hello newbietamvan,

Sorry for the delay but please notice that we have had day off because we have celebrated our Christmas Holiday, as you can see here -> http://screencast.com/t/kfwLMa9A

I guess that you are using the Background and that’s why the header menu and footer section will be switched in boxed mode. Please notice that our theme will be switched in boxed mode if you will add a background image and that’s why the Footer and the Header are not be displayed in full width. Unfortunately, the theme does not have any such an option that allows you a way to change this behavior from the panel, but you can do that using a bit of CSS code. You should follow the next topic here -> https://forum.tagdiv.com/topic/cant-create-fake-full-width-top-menus-by-coloring-the-outer-wrappers-in-6-1/#post-56800 because there you find a solution in this regard.

Thanks for your understanding!