Hello dmills1,

Try the code below

.footer-email-wrap a{
color:red!important;
}

The result -> http://screencast.com/t/kA0xifWm5

Thanks.

Hello ivpt,

In a future update, it is possible but we cannot say for sure if it will get done in the next update because we have a big list of fixes, improvements, and suggestions to implement. It’s hard to filter them and select which one gets implemented now and which one gets postponed. The developers decide if it gets done or not, though.

Thanks for your understanding!

Hello msaydati,

I feel sorry for this inconvenience and also, if you want to receive this refund, please request it from Envato Market -> https://help.market.envato.com/hc/en-us/requests/new

Thanks for your message!

Hello msaydati,

I have checked your website and I saw that you are using the RTL mode for the theme. Please keep in mind that the theme has no RTL support because it has been designed to be used in this layout, sorry!
Unfortunately, we have no plan on implementing it in the near future. Implementing RTL support in our theme will require 2 style.css files and it will add significant “weight” to the theme. Using the RTL mode means that lots of elements have to be adjusted and this thing involves custom work and we cannot provide this at the moment!
Please try to do a simple search of our forum and you will see that our team offers support only for theme related problems and which not require additional customizations. Please check again our support policy here -> https://forum.tagdiv.com/support-policy-2/

Thanks for your understanding!

Hello Nordpresse,

I have checked again your website and I saw that everything works as properly. If you will receive this behaviour please ensure that you do not have any cache on your server. To be sure, please request this to the hosting provider and request to clear all of it.

Hope this helps!

Thanks.

Hello sjlabar,

Please notice that you will have to use the following code for better results in theme. The quote should have to be “'” and not “"”
[vc_row][vc_column][td_block_ad_box spot_id='custom_ad_1' spot_title='- Advertisement -'][/vc_column][/vc_row]

Hope this helps!

Thanks.

Hello alicestudio,

Unfortunately, our theme does not have such an option that offers you a way to add a PHP code in Visual Composer but only HTML and JavaScript. If you want to add a PHP code in Visual Composer, please notice that you can try to change the file core from this plugin and add there what you want but this is not a simple task and involve custom work.

Thanks for your understanding!

Hello eizaz,

Please ensure that you are using the latest version of the theme (Newspaper 7.3) and Visual Composer (4.12) and also, please check your system status to be increased to the higher value of them according to our documentation here -> https://forum.tagdiv.com/system-status-parameters-guide/

Hope this helps and let us know how it goes!

Thanks for your understanding!

Hello frenzygh,

Please send us an email at contact@tagdiv.com with your log-in information (wp-admin) so we can further inspect the problem. Also, please provide the link of this topic so we can easily identify you.

Thanks.

Hello pixelonline,

The 500 error is usually a server side error meaning that there is something wrong but the server couldn’t provide more information about the problem. It is a general error usually caused by configuration issues with the websites programming, PHP or system permissions.
I found here some useful information about possible reasons on this errors and a few tips in order to fix it: http://pcsupport.about.com/od/findbyerrormessage/a/500servererror.htm Also, please try to disable all the active plugins, leave just Visual Composer to active, clear all your caches and install only the plugins that come bundled with the theme and rule out conflicting plugins. Also, please try contacting the hosting provider, tell them this problem and they should be able to provide a more accurate response.

Thanks for your understanding!

Hello pixelonline,

I have checked your screenshot and I have noticed that you are not correctly added your facebook path. Please notice that you will have to add the full URL, like this -> http://screencast.com/t/VKNbuIacO

Hope this helps and let us know how it goes!

Thanks for your understanding!

Hello nano2408,

The most simple way in this regard is to install the demo without content as you can remark in our documentation if you will read it, here -> https://forum.tagdiv.com/installing-demos/ Please notice that each demo has an own design, an own CSS code which gets the style. If you do not want to use this method, please notice that you will have to inspect it closer all the demo files and you will have to adjust it in your backend in order to achieve the same layout -> http://screencast.com/t/SfrM0Kc09u. All of these changes involve custom work and we cannot provide this services at the moment, sorry!

Thanks for your understanding!

Hello sjlabar,

Please provide more details about what type of shortcode you are using and not working. Please ensure that you have the right code in order to use the do_shortcode method.

Thanks.

Hi,

Please keep in mind that our theme has fix width and it cannot be changed very easy, as you can see here -> http://screencast.com/t/Yu2duUuLlSI Any other modifications in this regard involve custom work and we cannot provide this services at the moment, sorry!

Thanks for your understanding!

Hello eizaz,

1)Unfortunately, I do not exactly understand what you mean but I guess that you want to change the Big Grid style to be as Slider, right? Please notice that Big Grid SDlider is only one and you cannot change the style of it. This feature is available if you are using the Visual Composer and you can change it from this -> http://screencast.com/t/A1eZTgFD9ib All the settings about this Block could be accessed from here -> https://forum.tagdiv.com/block-settings-tutorial/
2)Please notice that word cold be changed from your back end when you edit the Block. You will have to change the title of the Block, like this -> http://screencast.com/t/aIgma5RpO

Thanks for your understanding!

Hello Moforka,

Please try to disable all the untested plugins if you are using something like that, leave just Visual Composer to active, clear all your caches and install only the plugins that come bundled with the theme and rule out any conflicting plugins. Please check your hosting provider and request them to clear all your server caches. Also, if you are using the CDN system, try to purge all the files. It is very important to have the minimum requirements for your dedicated server for achieving best results in theme. Please check this to be in the parameters which are presented in our documentation here -> https://forum.tagdiv.com/requirements-for-newspaper/

Hope this helps and let us know how it goes!

Thanks.

Hello nano,

You can try to use the below CSS to hide the social info.

The code is ->

.td_social_info{
display:none!important;
}

Thanks.

Hello Kevin,

Unfortunately, the latest version of the theme has been fully changed to the 4 version and if you want to update it, practically you will have to begin from scratch with your theme customizations, sorry!

Thanks for your understanding!

Hello Fiat Ministry Network,

I have checked your website and I saw that you have a problem with your mobile theme in that your featured images are not displayed. Please try to re-download the latest version of the theme which is still 7., but the fix was implemented after 7.3 was released. Please download the theme again, delete your current theme and install the freshly downloaded one. The version is the same but the fix will be present.
As an alternative here is the fix needed:
Add this code in the mobile theme’s function.php:
td_global::$td_options = get_option(TD_THEME_OPTIONS_NAME); //read the theme settings once
It should look like so: http://screencast.com/t/ke18K42lG
Please notice that our theme has 2 alternatives regarding on mobile -> mobile theme and mobile responsive mode.
The mobile theme concept has been designed to have an own layout for the front page which is different than the desktop version. The mobile plugin intends to display the Big Grid with three posts in the top of the page, some text if it will be added in Mobile editor from Visual Composer and the Latest Articles at the bottom of the page. For more information about this mobile theme, please check the documentation here -> https://forum.tagdiv.com/the-mobile-theme/ So, if you want to have a similar layout with the desktop mode, you will have to disable this plugin and the theme will be switched to the general responsive mobile version.

Hope this helps!

Thanks for your understanding!

Hello nano2408,

I have checked your website console and I noticed that you have an ajax error. This happens because the theme can’t access admin-ajax.php file: http://screencast.com/t/R67ufTUuU When ajax pagination is used the theme makes many requests at this file and server security module may treat it as a thread and it will be banned. Try to contact your host provider, explain the situation and ask him to set an exception for this file.

Thanks for your understanding!

Hello sainthilaire,

I have checked your website and I did not saw any problem with your mobile theme. Everything seems to work as expected. To rule out any conflicting plugins, please try to disable all the untested plugins, leave just Visual Composer to active, clear all your caches, purge CDN files if you are using the CDN system and install only the plugins that come bundled with the theme.

Hope this helps!

Thanks for your understanding!

Hello cowobreng,

Please keep in mind that your “problem” is not a PROBLEM. Please notice that the mobile responsive will just display the desktop layout but in the responsive mode in left to right order and not another, sorry! If you want to change this structure, please notice that you will need to make some additional customizations that involve custom work and we cannot provide this at the moment, sorry! If you want to display more levels in our theme and if you are not aware of the steps in this regard, please consider hiring a freelancer/developer to help you!

Thanks for your understanding!

Hello msaydati,

Our theme has no RTL support because it has been designed to be used in this layout, sorry!
Unfortunately, we have no plan on implementing it in the near future. Implementing RTL support in our theme will require 2 style.css files and it will add significant “weight” to the theme. Using the RTL mode means that lots of elements have to be adjusted and this thing involves custom work and we cannot provide this at the moment!

Thanks for the message!

Hello cocacolaa,

Please ensure that the latest articles feature is created from modules and all of these could be change from your panel, like this -> http://screencast.com/t/rUFGFuLOlf You will find a module which you like it and also, if you want to change the structure of it, please notice that this task involve additional customizations that involve custom work. If you want to do this, you will have to do it yourself because we cannot provide custom work at the moment, or you can hire somebody to help you in your project!
For more information about our modules, please check here -> https://forum.tagdiv.com/related-articles/

Thanks for your understanding!

Hello fox,

If you want to have that design, please notice that you will have to use the Block 9 or 10 as you can see here -> http://demo.tagdiv.com/newspaper/block-9/ and also, you must use a bit of CSS code to hide the margin and padding bottom and the author name and date.

The code is ->

.td_module_8 .td-module-meta-info{
display:none;
}
.td_module_8{
padding-bottom:0;
margin-bottom: 0;
}

The result you should see here -> http://screencast.com/t/tbeaUISJCg

Thanks.