Hello channeldoubler,

Please send us an email at contact@tagdiv.com with your log-in information (wp-admin) and full FTP access so we can further inspect the issue. Also, please provide the link of this topic so we can easily identify you.

Thanks for your understanding!

Hello Mihael Sanko,

Unfortunately, we know about this error caused by our latest update (7.3). Please notice that our developers are hard working and we hope to solve this issue as soon as possible. Until we fix it, please deactivate the mobile plugin and the theme will be switched to the general responsiveness mobile version.

Thaks for your understanding and sorry for the inconvenience!

Hello balazsb,

Please notice that you can turn off the view count from your Theme panel->Post Settings, like this -> http://screencast.com/t/LtKknuAYtm4
For your second request, please notice that our theme does not have such an option to achieve as you wish, sorry! This request involves custom work and if you want to implement this feature you will have to do it yourself and if you are not aware of the steps which are needed to take in this regard, please consider hiring a freelancer/developer to help you because we cannot provide customization services at the moment, sorry! Another alternative for you would be to find some plugins with this functionality and see how it will work for you.

Thanks for your understanding!

Hello all,

Unfortunately, we know about this error caused by our latest update. Please notice that our developers are hard working and we hope to solve this issue as soon as possible. Until we fix it, please deactivate the mobile plugin and the theme will be switched to the general responsiveness mobile version.

Thaks for your understanding and sorry for the inconvenience!

Hello andsig,

Do you use the demo default with content or without it? So, if you are using this with content and if you edit it with your, when you switch with another demo, all the data will be lost. If you create your own content, all of this will be loaded into the database and when you will have another demo all your content will be displayed there.

Hope this helps!

Thanks for your understanding!

Salut Alex,

Stim de problema cauzata de ultimul update cu Mobile Theme. Dezvoltatorii nostri lucreaza din greu la aceasta problema si speram ca o vom remedia printr-un update cat de curand posibil. Deocamdata ccea ce trebuie sa faci este sa dezactivezi Mobile Theme si sa astepti pana vom scoate fix-ul pentru aceasta problema. Scuze pentru situatia creata.
Cred ca este vorba despre imaginea de fundal care poate fi setata pe categoria dorita din panoul de control asa -> http://screencast.com/t/s7mz9YEKg9 si atunci orice pot din acesta categorie are imaginea de fundal selectata aici. Daca doresti ca aceasta sa nu mai apara va trebui sa o stergi din panoul de control. Daca nu este ceea ce vrei, te rog da mai multe detalii pentru o intelegere mai buna.
Daca vrei sa maresti numarul de posturi afisate in pagina de categorie sau de tag-uri, trebuie sa maresti numarul acestora din setarile generale din WordPress, de aici -> http://screencast.com/t/Xd8BItcgRrQz

Multumesc pentru mesaj si o zi faina in continuare!

Hello helioteixeira,

This type of errors appears because the Visual Composer it is not updated. Please try to update it to the latest version of it, clear all your caches and check the results.

Hope this helps and let us know how it goes!

Thanks for your understanidng!

Hello Rhonda,

Please try to disable all the active plugins, leave just Visual Composer to active, clear all your caches and install only the plugins that come bundled with our theme and rule out the conflicting plugins.

Hope this helps and let us know how it goes!

Thanks for your understanding!

Hello channeldoubler,

Please ensure that you are using the latest version of the Social Counter 4.1 in order to achieve best results in theme. If your problem is still there, please provide your website URL so I can inspect it closer and also, so I will be able to provide a more accurate response.

Thanks for your understanding!

Hello boos11,

The full-width background is given by the STRETCH ROW effect, as I explain you above3. Please ensure that you have followed all the steps from above in order to achieve as you like. Also, you can provide your website URL so I can inspect it closer.

Thanks for your understanding!

Hello creativepile,

Please ensure that you have right added the shortcode into the index.php core file , like this -> http://screencast.com/t/r0I9rlwxB5O and the result -> http://screencast.com/t/vY4mtkMf
You can provide your website URL so I can inspect it closer.

Thanks for your understanding!

Hello nairolf2013,

This issue happens when the index.php file is called directly. Something that would not normally happen when browsing a site, only found by crawlers which find all of the possible Url’s in a site. Please follow these 2 links.
https://ardamis.com/2011/06/02/fix-for-php-fatal-error-get_header-in-wordpress/
https://forum.tagdiv.com/topic/a-few-errors/

Thank you!

Hello stan,

Please provide a screenshot where to explain the problem because I cannot saw it checking your website. I need to know this so I will be able to identify it and also, so I will be able to provide a more accurate response. You can try to turn off all your active plugins, leave just Visual Composer to active, clear all your caches and install only the plugins that come bundled with our theme and rule out the conflicting plugins.

Hope this helps and let us know how it goes!

Thanks for your understanding!

Hello boruxk,

If you want to add the sharing top to your attachment page, please notice that you will have to add the following snippet of the code in order to achieve as you wish because it is not enough only this PHP code, like this -> http://screencast.com/t/9Ns8nABX3
-> $td_mod_single = new td_module_single($post);
-> <?php echo $td_mod_single->get_social_sharing_top();?>

Thanks for your understanding!

Hello fkpress,

Please keep in mind that our Instagram widgets use the API from it and we do not have any access to change the data wich come from this, sorry! The widget only uses the data from the Instagram server. For more information about how you can make your website faster, please check our demo tutorial here -> https://forum.tagdiv.com/how-to-make-the-site-faster/ Please notice that this tutorial is addressed only for ADVANCED users. If you cannot or if you are not aware of the steps in this regard, please consider hiring a freelancer/developer to help you because we cannot provide customization in this regard and our support is not covered by optimization services.

Thanks for your understanding!

Hello danielamarin,

All the settings for Social Sharing might be found in Theme panel, like this -> http://screencast.com/t/x7yal70zn9 Please ensure that you have enabled these settings from the panel. Also, please try to disable all the active plugins, leave just Visual Composer to active, clear all your caches and install only the plugins that come bundled with our theme and rule out the conflicting plugins. Also, if your problem is still there, please provide your website URL so I can inspect it closer.

Thanks for your understanding!

Hello pixus,

Please provide your exact website URL so I can inspect it closer and also, so I will be able to provide a more accurate response.

Thanks for your understanding!

Hello Syams,

Unfortunately, at the moment, this is all it is available. If you are unhappy with this, you can try to use a plugin with this functionality and see how it will work for you.

Thanks for your understanding!

Hello Bichareh,

We are aware that our CSS is a big one because we have a lot of features. You can try to use this tool for CSS compression, like this -> http://csscompressor.com/

Thanks for your understanding!

Hello dipchy555,

If you want to active the theme, please consult our documentation here -> https://forum.tagdiv.com/newsmag-how-to-activate-the-theme/

Let us know how it goes!

Thanks for your understanding!

Hello fuzzmatic,

I have tested on my side and I have this option there as you can see -> http://screencast.com/t/4Ba2f38OTP Please ensure that you have the latest version of the theme installed and also, the latest version of WordPress.

Thanks for your understanding!

Hello boos11,

If you want to achieve the similar layout for your homepage looks like the above example, you will have to use a single ROW in STRETCH mode with background color, like this -> http://screencast.com/t/UsQ3dbi7 -> http://screencast.com/t/b2dJk96q0yvp and then, please notice that you will have to use a bit of CSS code to align the Big Grid.

Thanks for your understanding!

Hello lbinternet1,

If you are using the Mobile Theme plugins fo your mobile mode, please notice that this do not render the Visual Composer shortcode and that’s why you will get these shortcodes. The mobile theme concept has been designed to have a very basic structure to improve the page speed loading on mobile. For more information about our mobile theme, please refer to our documentation here -> https://forum.tagdiv.com/the-mobile-theme/

Thanks for your message!

Hello dede,

I am glad that you could manage your problem.

Thanks for your message!

Hello ayamws,

Unfortunately, I have notice that you are using the theme in RTL mode and it has not been designed to be used in this way because this style it is not supported by the theme, sorry! Also, please notice that we cannot provide support for RTL mode since the theme does not support RTL. If you want to receive support, please switch the theme to the default state (LTR).

Thanks for your understanding!