Hello wsc,

It is talking about the Toggle Bar -> http://screencast.com/t/7xXYxq8p5GgY

Thanks.

Hello Gorobets,

I have checked your website and everything seems to display as expected. I suspect this problem being most likely from your caches from your server. Please contact your hosting provider and ask them to clear the cache from your dedicated server if you do not access to clear it and then test it again.

Thanks for your understanding!

Hello sniperetn,

I have checked your website and I saw that your images are right cropped by the thumbs and seem to work as properly with the right quality of your images. Your site loading it is a bit slow and this could depend on a lot of factors which involve speed optimization and which is not covered by our support. First of all, please check the requirements of your dedicated server to be according to our documentation here -> https://forum.tagdiv.com/requirements-for-newspaper/
Please notice that this request involves speed optimization and this type of services are not covered by our support. The page speed depends on more factors and also, it depends very much on how you manage your website. In order to achieve best results with your speed pages, you will you will have to spend quite a bit of time learning that first to do so. we have made a tutorial which explains the general steps which should have followed in order to achieve a good performance in this regard. Please try to check our documentation here -> https://forum.tagdiv.com/how-to-make-the-site-faster/ Please notice this tutorial is addressed only for ADVANCED USERS and if you are newbie with this and if you are not aware of the steps which you needed to take in this case, please consider hiring a freelancer/developer to help you because we cannot provide customization services at the moment, sorry! Our support policy you can find here -> https://forum.tagdiv.com/support-policy-2/

Thanks for your understanding!

Hello wsc,

Unfortunately, I cannot watch your video because I get the 500 error -> http://screencast.com/t/jPkk9mRrkKYe

Please provide a valid URL so I can understand what you want to achieve.

Thanks.

Hello admindoxa,

I have noticed that not all of images are displaying good because are too small to thumbs dimensions.
If you don’t have the possibility to upload large images you could use a combination of plugins to upscale the thumbs – Thumbnail Upscale and Force Regenerate. For more information about these kinds of plugins, please consult their documentation here -> https://wordpress.org/plugins/thumbnail-upscale/ -> https://wordpress.org/plugins/regenerate-thumbnails/ Also, please ensure that the functionalities of these plugins are not affected by the other untested plugins that could create interference through the theme. Please notice that these types of plugins are not tested with our theme and we cannot provide support for the theme. We recommend them because a lot of our customer uses and they were satisfied to their functionality.

Hope this helps!

Thanks for your understanding!

Hello jencinas69,

You can do that with a bit of HTML coding in top-menu.php, like this -> http://screencast.com/t/MxnQXgdq0b

Thanks for your understanding!

Hello all,

First of all, please ensure that you are using the latest version of Social Counter 4.1 with the latest version of the Newspaper (v.7.1.1). Clear all your caches and install only the plugins that come bundled with our theme, without any untested plugins which might interfere with the theme and cause a lot of unknown issues.

Hope this helps and let us know how it goes!

Thanks for your understanding!

Hello drastic,

Please ensure that you are using the latest version of the theme and also, the latest version of required plugins. If you are using some untested plugins, please try to disable all of them, leave just Visual Composer to active, clear all your caches, purge CDN file if you are using the CDN system and install only the plugins that come bundled with our theme and rule out the conflicting plugins.

If your problem is still there after this, please try to make a new clean install from scratch with the latest version and test it again.

If you need more assistance in this regard, please provide your website URL so I can further inspect the problem after you have done what I meant above.

Thanks for your understanding!

Hello sanjeev,

I am glad that you could manage your problem.

Thanks.

Hello andree360,

If you want to add some images to your right side for your category pages, please notice that you will have to create a custom sidebar and then you can enter a text block with your desired images, like this -> http://screencast.com/t/ZkfsmQWw (here you create a new custom sidebar which appears in Widgets area) -> http://screencast.com/t/vxSNWwIIUnrm Now, you will have to create your shortcode, using the Visual Composer for Text Block, like this -> http://screencast.com/t/WCdAFfAZsMk All of them will be loaded in that ROW in Visual Composer and then you will have to switch to the Classic Mode in Text mode and you have to copy all the shortcode which is generated in this area, like this -> http://screencast.com/t/sAzZqi8t1t and then you must paste that shortcode in your text block from your custom sidebar in Widgets Area, like this -> http://screencast.com/t/VcvQrUu1 and the result you should see here -> http://screencast.com/t/YemVmzNxRDCP

Hope this helps!

Thanks for your understanding!

Hello wale,

1)If you want to add the time for your website, please notice that you will have to add the time parameters in General->Settings in WordPress, like this -> http://screencast.com/t/rjYl4Fth4A and here -> http://screencast.com/t/WLEXQ7GLsLxx The code which you want to add in this field is -> code>F j, Y g:i A
The result you should see here -> http://screencast.com/t/eiyM8lj8UQ
2)For your second request, if you want to add the ‘Published by’ before the name of the publisher you will have to go in Translation section and from there you can add you favourite word like this -> http://screencast.com/t/di8Rpgr0v19C and the result -> http://screencast.com/t/h7ICyZswi

Hope this helps!

Thanks for your understanding!

Hello adamatpaymentscm.com,

Until now, we do not have any bad reports using the latest version of WordPress. You can update the WordPress and we will include it in our feature update. We cannot say for sure when exactly will be this because we hard working in this regard.

Thanks for your understanding!

Hello valnyc2016,

Unfortunately, I do not exactly understand what you want to achieve. The normal mobile version will bring you all the content for your mobile mode (sidebar+main content) on pages and on post pages the sidebar will be displayed underneath the main content. Do you want to show only the sidebar on your mobile version and hide the main content? Please be more specific and provide more details so I can understand it better. Also, you will have to provide your website URL so I can inspect it closer and so I will be able to provide a more accurate code.

Thanks for your understanding!

Hello Elias,

Unfortunately, our theme does not have such an option that offers you a way to add two ads, one of them to the left and the other to the right but only if you add this option through code. Please try to consult this topic here -> https://forum.tagdiv.com/topic/how-to-place-ad-codes-in-left-and-right-hand-side-gutter-space/ because there you will find a method when you can achieve as you wish. If you refer to something else, please provide more details but notice that if you are not aware of the steps which you needed to take in this regard, please consider hiring a freelancer/developer to help you because we cannot provide customization services at the moment, sorry!

Thanks for your understanding!

Hello valnyc2016,

Please ensure that you are using the latest version of the theme and required plugins (Newspaper 7.1.1 and Social Counter 4.1 and Visual Composer 4.11.2) via FTP according to our documentation here -> https://forum.tagdiv.com/how-to-update-the-theme-2/ , clear all your caches (server caches), purge CDN files if you are using the CDN system and install only the plugins that come bundled with our theme and rule out the conflicting plugins. The Visual Composer is fully tested with the latest version of the theme and works perfectly.
If your problem is still there after this, please try to make a new clean install with the latest version of theme and check how it will work.

Thanks for your message!

Hello dana,

Unfortunately, our theme does not have such control over these parameters. As you can see, this is the default theme behaviour when you share a post on facebook, as you can see in our demo, like this -> http://screencast.com/t/mjxuSWhmeB7 So, if you want to have more control over these, you will have to use the SEO Yoast plugin because this is tested with our theme and seems to work as properly. For more information about meta tags, please consult here -> https://kb.yoast.com/kb/yoast-wordpress-seo-titles-metas-template-variables/

Thanks for your understanding!

Hello sniperetn,

Please notice that when you load the images in your Media Library, the quality of the images is not lost, as you can see here -> http://screencast.com/t/PbQln1nUaD the image will be loaded to the original dimension and then it will be cropped depending on which block/module is used -> http://screencast.com/t/kqxd9ZQJ.
If you need more assistance in this regard, please provide your website URL so I can inspect it closer your logo and also, so I will be able to provide a more accurate response. Please make sure that you have selected the maximum size for your logo when you load from the media library -> http://screencast.com/t/pj8omNou

Hope this helps!

Thanks.

Hello benj0612,

Always we make improvements to our theme and we will consider this to following updates.

Thanks for the message!

Hello pixelonline,

Please ensure that you have fully downloaded the packet from Theme Forest with our latest update and then make sure if you have fully updated your theme only via FTP according to our documentation here -> https://forum.tagdiv.com/how-to-update-the-theme-2/ because this is the surest method in this regard. If your problem is still there, please try to make a new clean install from scratch with the latest version of theme and without any untested plugins and rule out the conflicting plugins.

Hope this helps and let us know how it goes!

Thanks.

Hello Lawzing,

Please ensure that you are using the latest version of the theme with the latest version of the required plugins and also, you have fully updated your theme only via FTP according to our documentation here -> https://forum.tagdiv.com/how-to-update-the-theme-2/ because this is the surest method in this regard. Try to disable all the active plugins, leave just Visual Composer to active, clear all your caches (and caches from your dedicated server -> contact your hosting provider if you do not have access), purge CDN files if you are using the CDN system and install only the plugins that come bundled with our theme and rule out the conflicting plugins. Also, if your problem will still there, please try to make a new clean install from scratch with the latest version of the theme and let us know how it goes.

Thanks for your understanding!

Hello johnsout,

Unfortunately, our theme has not been tested with Visual Composer on posts. You can enable the plugin for posts, but please notice that you will need some additional customizations for better results and we cannot provide this service at the moment, sorry! If you want to use this plugin on posts, please activate it from the panel, like this -> http://screencast.com/t/kGYoEsU9QP

Hope this helps!

Thanks.

Hello mzirafos,

I have checked your website and I saw that you are suing an older version of Visual Composer (4.9.2) and the latest version of it with Newspaper 7.1.1 is 4.11.2. Please try to update you Visual Composer, clear all your caches and test it again. If your problem is still there, please provide more details and mention there about what is wrong.

Hope this helps!

Thanks.

Hello brandontrimmer,

First of all, I want to thank you for your interests in our product. As you can see, our theme is very complex with a lot of features and if you understand it better all of them, you will easily achieve the similar layout. Before beginning to customize your website, I suggest you reading our reliable documentation and you will have to spend quite a bit of time learning that first to do so. Please check here -> https://forum.tagdiv.com/newspaper-theme-documentation/
I have checked your website which you gave me above and I saw that it is used an image in full width as the front page and then have included a few blocks with infinite load pagination. So, using the Newspaper and Visual Composer you can bring the image in full width with the ROW in stretch mode, like so -> http://screencast.com/t/0J12CfUnuB -> http://screencast.com/t/nDsE07hz and then you can use what kind of block you want and choose from here -> http://demo.tagdiv.com/newspaper/block-1/. For more information about the Block Settings, you will find here -> https://forum.tagdiv.com/block-settings-guide/ For post pages, please notice that we have many post template created by default for our customers and you can notice them here ->
http://demo.tagdiv.com/newspaper/td-post-lenovo-details-new-computers-that-could-be-heading-our-way-in-2015/
Also, for more information about them, please consult here -> https://forum.tagdiv.com/post-templates-2/
You can consult our Youtube channel because there you will find a lot of useful video tutorial which can help you to achieve as you wish -> https://www.youtube.com/watch?v=LC7iz-v-zIY
More important is this tutorial here -> https://forum.tagdiv.com/how-to-use-visual-composer/ because there you will find how you can properly use our Visual Composer plugin, for better results.

Hope this helps!

Thanks for your understanding and good luck for your project!

Hello Gorobets,

I suspect this issue comes from your untested plugins. Please try to clear all of them, leave just Visual Composer to active and install only the plugins that come bundled with our theme and rule out the conflicting plugins. You will have to clear all your caches, (server caches), purge CDN file if you are using the CDN system and check it again and see how it will work.

Hope this helps and let us know how it goes!

Thanks for the message!

Hello paolobabaglioni,

Please ensure that all of these processes were made only via FTP according to our documentation here -> https://forum.tagdiv.com/install-via-ftp/ because this is the surest method in this regard. Also, please try to clear all your caches, server caches, purge CDN files if you are using the CDN system.
If your problem is still there after this, please try to make a new clean install and install from scratch the theme with the latest version and check how it will go.

Thanks for your understanding!