Hello mikyasferhat,

Please notice that your page speed depend on a lot of factors and also, please notice that this type of customizations is not covered by our support. So, in order to achieve best results in this regard, please notice that you must have a solid knowledge of PHP/HTML/CSS because the following tutorial is addressed only for ADVANCED users. Please try to read all of this tutorial and try to follow all the steps which are presented in order to achieve best results for your page speed. -> https://forum.tagdiv.com/how-to-make-the-site-faster/
Please notice that you are not aware of the steps in this regard please consider hiring a freelancer/developer to help you because we cannot provide customization services at the moment, sorry!

Thanks for your understanding!

Hello sumi,

As a reference in this regard, please check this topic here -> https://forum.tagdiv.com/topic/inline-ad-titles/ and try to implement yourself the title for your ads.

Thanks.

Hello all,

Regarding on our Instagram, we have done a lot of investigations and it seems to be an issue with this social. Please try to add the following code in the certain file in order to achieve best results in this regard.
http://screencast.com/t/1uadSUobBXh and the code you will found here -> http://pastebin.com/uaN3RA4w
Also, please notice that in the next update we will include this fix, as soon as possible.

Thanks for your understanding!

Hello orad,

For your first request, please notice that all the control about your social media button can be found here -> http://screencast.com/t/j5kQptFUpOJ

Unfortunately, our theme does not have such an option for this live streaming video platform, sorry! Please notice that this is not a simple task if you want to implement it in our theme and also, require custom work. If you want to do this and if you are not aware of the steps in this regard, please consider hiring a freelancer/developer to help you because we cannot provide customization services at the moment, sorry!

Thanks for your understanding!

Hello mikyasferhat,

If you want that your images from your mobile theme to be displayed in another blank tab please try to follow the steps below.
Please try to add the target="_blank" attribute like this: http://screencast.com/t/309Rhk1avZ then you should have the post featured image open in a new window on mobile and using modal view on desktops.

If is not what you mean, please provide more details about your problem (suggestion) so I can fully understand what you want to achieve.

Thanks for your understanding!

Hello fathummus,

Please notice that our theme has not been designed to be used in RTL mode, sorry! Most likely, this type of issue appears because our theme does not support RTL mode. Please try to revert the theme to the default state, clear all your caches and test it again and check if this type of problem reappears. Also, if you have a lot of customizations, please notice that we cannot provide support for this type of settings. Also, the RTL customizations are not covered by support, sorry! If you want to display more levels in our theme and you are not aware of the steps in this regard, please consider hiring a freelancer/developer to help you because we cannot provide customization services at the moment, sorry!
Also, please ensure that this issue does not come from your untested plugins. Please try to disable all the active plugins, leave just Visual Composer to active, clear all your caches and install only the plugins that come bundled with our theme and rule out the conflicting plugins. If your problem is still there after this advice, please provide your website URL so I can inspect it closer.

Thanks for your understanding!

Hello livingtosmile,

Please notice that our recommendation, in this case, is to make your update only via FTP because this is the surest method for updating. For more information about theme updating, please check our documentation here -> https://forum.tagdiv.com/how-to-update-the-theme-2/

Thanks.

Hello

I have checked your website and I did not saw any problems with your header, like so –> http://screencast.com/t/tMnl9EbBPHp2 Please provide more details about your problem, provide some useful screenshots so I can understand it well about what kind of issue you are talking.

Thanks for your understanding!

Hello durhamcollegechronicle,

Unfortunately, please notice that our theme does not have such an option that give you a way to control the posts in the big grid, sorry! Please notice that the posts in this feature will be displayed only after sorting type chosen from Big Grid panel, like this -> http://screencast.com/t/vLVBxEvs3 If you want to add some options in our theme and you are not aware of the steps in this regard, please consider hiring a freelancer/developer to help you because we cannot provide customization services at the moment, sorry!
For your second request, I suppose that you are referring to the Big Grid from the mobile theme. As you can see, the default behaviour for Big Grid in the mobile theme is to display the posts from Featured Category. So, if you want to change this type of sorting, you will have to alter the code from the front_page.php core file, like this -> http://screencast.com/t/Plojjmhh0WM

Hope this helps!

Thanks for your understanding!

Hello moses,

It seems to be most likely a caching issue. Please ensure that you are using our tested caching plugin with our theme (WP super Cache), try to clear all your caches, purge CDN file if you are using the CDN and test it again. If your problem is still there, please provide your website URL so I can inspect it closer. Also, please ensure that this type of issue do not come from your untested plugins.

Thanks for your understanding!

Hello justmevalthemar,

I suppose that you are using the Newspaper 4.5 version, right? Please notice that the latest version of our theme is Newspaper 7 that come bundled with the all required plugins (Visual Composer ->4.11.2, Social Counter 4.0). I suppose that you are using the latest version of WordPress (4.5.2) and please notice that the version 4.5 of the theme are not tested with this. I recommend you to update your theme to the latest version. Please follow the steps below in order to achieve best results in this regard.

In order to update from newspaper 6, you need to delete the old theme altogether and copy over the new theme via FTP. Then simply run the update script from the welcome screen: http://screencast.com/t/NXxqfbe4T

Before the update make sure you do a full backup of your current installation – https://codex.wordpress.org/WordPress_Backups and then do a clean update, meaning that we recommend that you delete the old version of the theme before uploading the new one – https://forum.tagdiv.com/how-to-update-the-theme-2/ update also the plugins that come with the theme files from the /plugins folder. In the “how to update” guide is specified that you will have to run the script that will import from database your settings.

The shortcodes have been changed so old ones will not work anymore. Please note that old files customization or custom css will not work with the new version and you will have to adjust or re-add them.
You will have to re-apply a few settings though as some elements change their order and number such as blocks or post templates so a post template from newspaper 4 for example post style 3, will not be post style 3 anymore but a different number.
You will only have to allow a half hour to restore your site to it’s previous setup.

Thank you for your understanding!

Hello jauburn,

Please notice that the new update of our theme is live (release day ->21 may 2016) and you can update your theme without any problem. Also, please notice that new update for the theme is tested with the latest version of WordPress and works as properly.

Thanks for your message!

Hello songhy,

Please try to update your theme to the latest version of it because this type of problem has been solved in the latest version. Before doing an update, please try to make a full backup to your data and then please try to update your theme only via FTP according to our documentation here -> https://forum.tagdiv.com/how-to-update-the-theme-2/ Also, you can check this link here -> http://themeforest.net/item/newspaper/5489609 (scroll down on the bottom of the page) because there you will find our changelog and what type of problems will be solved in our last updates.

Hope this helps!

Thanks for your understanding!

Hello Rhonda,

For more investigation in this regard, please notice that it is needed to provide your website URL so I can inspect it closer this problem. Also, please ensure that this type of issue do not come from your untested plugins if you are using something like that. Please try to disable all your active plugins, leave just Visual Composer to active, clear all your caches and install only the plugins that come bundled with our theme and rule out the conflicting plugins.

Hope this helps and let us know how it goes!

Thanks.

Hello jauburn,

I suppose that you are referring to our demo, like this -> http://screencast.com/t/uIU0FJqbr So if you want to install them, please check our documentation here -> https://forum.tagdiv.com/demos_introduction/

Thanks for your understanding!

Hello jdmeier,

Please notice that if you have an older version of Newspaper, for example, 6.3.2 version, the update processing is the higher one than if you update your theme always on time. Yes, in the future, if you will have the Newspaper 7, it will be more easily to update to the next version if you respect and it is updated at the right time and your customization will not be lost.

Thanks for your understanding!

Hello zumaxb,

Please notice that we do not have any bad reports in this regard and the category cannot be corrupted. What do you mean through ‘corrupted’? Please notice that the layout of category depends on only from your settings. For more information about our category template, please consult our documentation here -> https://forum.tagdiv.com/category-templates/ Please provide more details about your problem and what do you mean through ‘corrupted’, you can provide some useful screenshots so I can identify you problem.

Thanks for your understanding!

Hello ben.hinc,

Please notice that this is the default behaviour for our new mobile theme. So, if you want to change the sorting for your Big Grid from the top of the page, you will have to alter the code and change this sorting. Please notice that you will have to edit the front_page.php core file, like this -> http://screencast.com/t/9NmGhBcNXf and there you will have to add what type of sorting you like (latest, oldest_posts, popular, etc -> http://screencast.com/t/mnNV8esNFZcM) Please notice that the mobile theme has been designed to be very basic as structure, clear and very fast and because of this we will do not introduce more customization options in this regard. So, if you are unhappy with this, you will have to simply deactivate the mobile theme plugin and the theme will be automatically switched to the normal mobile responsive.

Thanks for your understanding!

Hello lbinternet1,

Please notice that in your example it uses two different post template. For the one is used the single_template_4 and the second one is used the single_template_2. If you want to change the size for the featured image you will have to change your post template because we do not recommend to increase/decrease the size for this in post template because the layout of the theme will be damaged. So, you can try to use single_template_2 and check the results. For more information about our post templates, please check our documentation here -> https://forum.tagdiv.com/post-templates-2/

Hope this helps and let us know how it goes!

Thanks for your understanding!

Hello omgweb,

Please notice that we do not have any bad reports in this regard. Also, if you want to receive an accurate code you will have to provide your website URL so we can inspect it closer. So, if you do not want to provide your website here, you can send us an email at contact@tagdiv.com with your log-in information (wp-admin) so we can further inspect your setup page. Also, please provide the link of this topic so we can identify you.

Thanks.

Hello schwalm,

It seems to be a conflict between your untested plugins and mobile theme. I have checked your website and I saw that you are using a lot of untested plugins which could interfere with the theme and generate a lot of unknown issues -> http://screencast.com/t/gYuH2Hy2P3 Please try to disable all the active plugins, leave just Visual Composer to active, clear all your caches, purge CDN file is you are using CDN system and install only the plugins that come bundled with our theme and rule out the conflicting plugins. Also, please notice that the mobile theme is tested and do not create this type of behavior for my side.

Hope this helps and let us know how it goes!

Thanks.

Hello Rhonda,

It seems to be a strange behaviour. I suspect this problem come from your caching. Maybe, after your updating to the latest version of the theme, your caches were cleared and the post appears.

Thanks for your message!

Hello Fochesato,

Please notice that the in-line ad does not apply for the smart list because this type of feature is slightly different and only the smart list 6,7,8 uses the ads which you have to add them from the panel, like this -> http://screencast.com/t/dDXUBSKiOdJ0 For more information about smart list ads, please check our documentation here -> https://forum.tagdiv.com/smart-lists/

Hope this helps!

Thanks.

Hello adnan,

I have checked your website again and I did not saw this type of effect (flash) when your page is in the loading process. So, if this effect reappears, you will have to add your custom CSS code directly in style.css core file. As an example, if you want to change any settings from your backend, you will have to change in style.css because if you will add that code in Custom CSS area or from Theme Settings, that CSS will be loaded after the code which has added in style.css and this flash effect can occur. So, please notice that you will have to change the exact class for which you want to change the CSS placed in style.css and then you will have to change it with your desired value. -> http://screencast.com/t/srRd5rywt

Hope this helps!

Thanks for your understanding!

Hello adnan,

I have checked your website and I saw the effect. I suppose that you are referring to the appearance of a flash when you enter on your website…firstly is loaded a style and then will appear another style, right? This behaviour appears when you have additional customization through custom CSS code and when you are using the speed booster. Please notice that the CSS are working in cascade and the first time will take the code from style.css that is set it by default and then the theme will take the custom code that you have changed from Theme panel and practically this flash is generated by this cause. As a workaround, you have to check your style.css and try to add directly in this file your desired custom code.

Hope this helps!

Thanks.