Hi,

Please update the theme to the latest version of it, remove all of the untested plugins, clear all the caches, purge CDN files and check the results.

Thanks for the message!

Hi,

Make sure that you are using the latest version of the theme. Also, please notice that we recommend using TD Composer plugin if you want to achieve better theme results. This page builder has been exclusively made for our theme and it seems to return better results. Did you have tried it until now? Please check here -> https://forum.tagdiv.com/tagdiv-composer-tutorial-2/

Thanks for the message!
Catalin L.

Hi,

Please before more specific about what kind of your category you are referring to. It’s talking about category tag from here -> https://www.screencast.com/t/2FHx52xMU

Thanks.

Hi,

Provide your website URL and some useful screenshots with your desired changes.

Thanks.

Hi,

I need to check your website URL so I can identify the problem. Also, please make sure if you are using the latest version of the theme installed via FTP way, clear all the caches and check the results. Also,p provide some useful screenshots with the problem so I can identify it closer.

Thanks for the message!

Hi,

Check our documentation from here -> https://forum.tagdiv.com/tagdiv-amp-plugin-tutorial/ regarding on AMP pages and also, the following topic from here -> https://forum.tagdiv.com/topic/amp-pages-not-showing-any-gravity-forms/

Thanks.

Hi,

Provide your website URL so I will be able to provide a more accurate response. Make sure if you are using the latest version of the theme installed via FTP way.

Thanks for your understanding!

Hi,

Make sure if you are using the latest version of the theme installed via FTP way and also, provide some useful screenshots with the problem and your website URL if it persists.

Thanks.

Hi,

Yes, the theme is fully compatible with WP 5.0.3

Thanks.

Hi,

If you want to add the Newsletter to your Post Sidebar, you have to create a Custom Post Template using the Cloud Template Library and add this element with TD Composer plugin on your sidebar, like this -> https://www.screencast.com/t/5dljsKX5l

Thanks.

Hi,

Please notice that when you import such a demo, you will have two possibilities: import it with content (dummy content) and import it without content. So, if you will use the first way and if you will edit the dummy content with your content when you switch the demo with another one, you will lose all of this content. If you will create your own posts and pages, you will never lose them.

I hope that you understand this functionality!

Thanks.

Hi,

You can edit only the PC device if you want and for the other devices you can remove the CSS, like this -> https://www.screencast.com/t/0nc8QXlJGlEK

Thanks.

Hi,

Yes, all the support is here, on this forum and also, if it needed to be made some deeper investigations through your admin panel, you have to send us an email at contact@tagdiv.com with your log-in information (wp-admin) for more further investigations.

Thanks.

Hi,

I have made some tests on my localhost and the Icons element seems to be loaded as expected, as you can see here -> https://www.screencast.com/t/NR4hS2Ie Try to make a new install to another sub-domain for testing, clear all the caches, purge CDN files and check the results.

Thanks for the message!

Hi,

Unfortunately, please notice that we cannot provide support for your custom implementation, sorry! That section is addressed only for advanced users and if you encounter some errors, it’s possible that you make something wrong through the code, sorry! If you are not aware of the steps which are needed to take in this case, please consider hiring a freelancer/developer to help you!

Thanks.

Hi,

If you will use such a demo with a demo content imported and then if you will edit the dummy content with your changes after you will change the demo, all of your edited posts will be lost. You should not edit, you need to create because then, all of these will be updated into your database and you will never lose anything.

Thanks.

Hi,

Ensure that you have followed all of the steps from here -> https://forum.tagdiv.com/newsmag-how-to-update-the-theme/ If the problem is still there, please send us an email at contact@tagdiv.com with your log-in information (wp-admin) so we can further investigate it closer your setup page. Provide there your Item Purchase Code so we can try to activate your theme.

Thanks for your understanding!

Hi,

Try to use the code below and place it in Theme panel -> Custom CSS area.

.td_block_popular_categories .td-cat-no{
display:none;
}

The result is here -> https://www.screencast.com/t/cTpqS424m2Si

Thanks.

Hi,

Yes, if you do not want to use the Revolution Plugin, you can remove it.

Thanks.

Hi,

I saw that you have minified all of your code and maybe, that’s why appears these issues. Try to make a new install to another sub-domain for testing, clear all the caches and check if these will reappear.

Hope this helps and let us know how it goes!

Thanks.

Hi,

Unfortunately, the theme does not have any such an option that allows you to do this. If you want to affect those section, you need to change them, one by one, sorry! If you want to have a general font from all of your element, you can set up from Theme panel, Theme Fonts Settings.

Thanks.

Hi,

Please notice that in the latest theme update, we have update the Visual Composer which come bundled with the theme’s packet as you can see here -> https://www.screencast.com/t/SHn7Og8u7c

Thanks.

Hi,

First of all, you need to update the Newsmag theme and then, update the plugin with the version which comes bundled with the theme core files.

Thanks for the message!

Hi,

Normally, you should not need to add this custom CSS code, sorry! The theme should fit over your content, sorry! I do not what kind of untested plugins you are using on the website which might break the theme’s functionality, sorry! Try to disable all of these, clear all the caches and check the results. As a test, you can make a new clean install to another subdomain for testing, use only the plugins which come bundled with the theme core files without your custom CSS code and check the results.

Thanks for the message!

Hi,

Check the system status parameters to be increased according to our documentation from here -> https://forum.tagdiv.com/requirements-for-newspaper/

Thanks.