Hi,

Please check your screenshot and at the beginning of it, you will see a bar with all the devices like this -> https://www.screencast.com/t/lwwWEgqS

Thanks.

Hi,

Please notice that the speed of your website depends on how well your site is optimized. Lately, the Google Page Speed Insight seems to change the layout and is not always reliable. Test it on GTMetrix and check the results.

Thanks.

Hi,

Unfortunately, the theme does not have any recommended plugins in this case, sorry! You should try it yourself and check how it works.

Thanks.

Hi,

I have made some tests on my side and the gallery seems to works as expected and it can be edited as expected, as you can see here -> https://www.screencast.com/t/bBjg4dF1 I have added and remove some images from the media gallery and works as expected. Ensure that you are using the latest version of the theme installed via FTP way, clear all the caches, purge CDN files and check the results.

Thanks for the message!

Hi,

Replied via another topic here -> https://forum.tagdiv.com/topic/instragram-widget-doesnt-show-new-posts/

NOTICE: Please do not make more topics with the same problem!

Thanks.

Hi,

Make sure if you have installed the latest version of the theme via FTP way, clear all the caches and check the results. If the problem is still there, please send us an email at contact@tagdiv.com with your log-in information (wp-admin) so we can further investigate it closer your setup page. Provide there the link to this topic so we can quickly identify you. Also, provide some useful screenshots with this problem so we can identify it closer.

Thanks.

Hi,

Please notice that you cannot change the color of your image with another color, sorry! -> https://www.screencast.com/t/5Dag7hmsml

For more information about this case, please check the following topic from here -> https://forum.tagdiv.com/topic/change-background-image-of-related-articles-andor-more-of-this-author/

Thanks for the message!

Hi,

Sorry, you should check all of our available blocks from here -> https://demo.tagdiv.com/newsmag/block-1/ and check how which one you like and adapts to your wishes.

Thanks.

Hi,

There’s an option for it in Theme panel like this -> https://www.screencast.com/t/28DPmbce

Thanks.

Hi,

If you do not like that module, you need to change it with another one on the desktop. If you will check our demo preview on mobile with that element (iOS Slider) you will see that it returns the same results, like this -> https://demo.tagdiv.com/newsmag/slider/

Thanks for your understanding!

Hi,

Check your AdSense code to be correctly added and valid if you want to bring good theme results. Ensure that you are using the latest version of the theme installed via FTP way, clear all the caches and check the results. You can provide your website URL and some useful screenshots with the problem so I can identify it closer.

Thanks for your understanding!

Hi,

Please notice that we do not recommend using both plugins at the same time, sorry! Might appear some issues in the theme. Use only TD Composer, clear all the caches and check the results. If you need more assistance, in this case, you should provide your website URL and some useful screenshots with the problem so I can identify it closer.

Thanks for your understanding!

Hi,

It seems that your website works as expected. Also, if the problem will reappear, you should remove all of the untested plugins, clear all the caches, purge CDN files and check the results.

Thanks for your understanding!

Hi Petra,

First of all, you need to update the WordPress t the latest version of it and then, download the latest theme’s packet from your Themeforest account because this will come with the latest version of the theme and required plugins.;

Thanks for your understanding!

Hi,

Ensure that you are using the latest version of the theme installed via FTP way, clear all the caches, purge CDN files and check the results. Notice that Smart list functionality is more sensible and if you are using some untested plugins, all of these might be affected. Remove all of the untested plugins, clear all the caches, purge CDN files and check the results.

Thanks for your understanding!

Hi,

Provide your website URL so I can take a closer look at it. Remove all of the untested plugins, clear all the caches, purge CDN files and check the results. Also, try to change the header style and check the results. If the problem is still there, please send us an email at contact@tagdiv.com with your log-in information (wp-admin) so we can further investigate it closer your setup page. Provide there the link to this topic so we can quickly identify you.

Thanks for your understanding!

Hi,

Make sure if you are using the latest version of the theme installed via FTP way, clear all the caches, purge CDN files and check the results. Also, check the system status memory to be increased according to our documentation from here -> https://forum.tagdiv.com/newsmag-requirements-for-newsmag/

Thanks for your understanding!

Hi,

Check our documentation from here -> https://forum.tagdiv.com/tagdiv-amp-plugin-tutorial/ regarding on AMP pages and also, the following topic from here -> https://forum.tagdiv.com/topic/amp-pages-not-showing-any-gravity-forms/

Thanks.

Hi,

It seems to be strange this behavior, sorry! Ensure that you are correctly using the latest version of the theme installed via FTP way, remove all of the untested plugins, clear all the caches, purge CDN files and check the results. As a quick solution, check the following code and place it in Theme panel -> Custom CSS area.

.td-sub-footer-copy .td-pb-padding-side{
width:max-content;
}

The result is here -> https://www.screencast.com/t/CEVerAgrB

Thanks.

Hi,

You can try using the Cloud Templates and create your own custom Category template, using the TD Composer. There you can use any block you want and sort your categories as you want.

Thanks for the message!

Hi,

Provide your website URL so I will be able to provide a more accurate response. I need to test it on AMP version.

Thanks.

Hi,

Provide your website URL so I can take a closer look at it and also, so I will be able to provide a more accurate response. Also, make sure if you have correctly installed the theme, remove all of the untested plugins, clear all the caches, purge CDN files and check the results.

Thanks for your understanding!

Hi,

Unfortunately, I cannot access your website because I get this -> https://www.screencast.com/t/nvyyD04CxW Ensure that you have correctly installed the theme according to our documentation from here -> https://forum.tagdiv.com/install-via-ftp/ and also, you have respected all the theme’s requirements from here -> https://forum.tagdiv.com/requirements-for-newspaper/

Thanks.

Hi,

I have chared a post on facebook and it seems to work as expected, as you can see here
-> https://www.screencast.com/t/SmooU6fxj55 Check here -> https://forum.tagdiv.com/facebook-share/ for more details.

Thanks.

Hi,

It’s not necessary to use both of them in the simultaneous mode, sorry! We recommend using only TD Composer and create your pages using this page builder.

Thanks for your understanding!