Hello aragorn,

Please check your Discussion Settings from your panel and you have to uncheck this option “A comment is held for moderation”, like this -> http://screencast.com/t/rQO61uu1sTy Please notice that if you have active this option, the comment will not appear until you accept from the panel.

Hope this helps!

Thank you for the message!

Hello andantesash,

Unfortunately, we do not recommend to increase/decrease the logo size because you can damage the layout of the theme. For header style 1, please notice that if you want to increase the size of the logo, then you need to remove the ad container because it will fall under the logo and display a big empty space. As example, you can use the code below and place it in Theme panel->Custom CSS area.

The code is ->

.td-header-style-1 .td-header-sp-logo {
width: 350px;
height: 150px;
}
.td-header-style-1 .td-header-sp-logo img {
max-height: 150px;
width:350px;
height:150px;
}


Also, please notice that after these changes to the logo, you need to do some additional customizations for best results.

Hope this helps!

Thank you for the message!

Hello Marto,

Unfortunately, our theme does not have such an option but you can accomplish this if you follow the next steps. First of all, you need to create a page with any desired block sorted by Random Posts Today like this -> http://screencast.com/t/RprxA6RKCQ and then you have to insert the link of this page for your each block title, like this -> http://screencast.com/t/YcxGHDGeu

Hope this helps and let us know how it goes!

Thank you for the message!

Hello javierpenia,

If you want to get the category ID, please follow the next steps -> http://screencast.com/t/1EWoE5yOJP

Thank you for the message!

Hello RitaLorraine,

As you can see, the Smart List is a simple list, with Title, Image, and Description with numbering included. Also, these type of smart list can be set them only for posts pages. All the information about what it is and what it does the smart list you can find in our documentation. If you have any question about this feature, please ask me.

Thank you for your understanding!

Hello javierpenia,

Unfortunately, for your first request, please notice that is talking about Aspect Ratio.
Your Video has been registered with a specific aspect ratio that differs to our aspect ratio used by the theme Those black bands appear to your featured image when these characteristics are different (aspect ratio). As I explained you in the previous reply, our theme uses a specific cropping system, namely center to top. In your case, if you want to display the featured video you need by another system cropping which should be implemented on your theme and which involve custom work. Please notice that is not a simple task and if you are not aware of the steps in this regard, please consider hiring a freelancer/developer to help you because we cannot provide customization services at the moment, sorry! For more information about Aspect Ratio system, please consult our documentation here -> https://forum.tagdiv.com/theme-thumbs/
For your second request, please try to disable all the plugins, leave just Visual Composer and Thumbnail Regeneration to active, clear all cache and install only the plugins that come bundled with our theme and rule out the conflicting plugins. It is possible to have some interference in your theme generated by your untested plugins which can cause some unknown issues.

After this advice, if your problem is still theme with your thumbnails and if you need more assistance in this regard, please send us an email at contact@tagdiv.com with your log-in information (wp-admin) so I can further inspect your setup page. Also, please provide the link of this topic so we can know who you are and what the issue is.

Hope this helps!

Thank you for the message!

Hello srampia,

If you want to activate this option you have to find through core files in the theme and you have to edit your tagdiv_theme.js with your editor and then you have to erase these “//” and the option will be activated. That’s all. You can edit this type of file with Notepad++ (does not forget to save the changes) or if you have you can use the PHP Storm. -> http://screencast.com/t/zlynwgsu8a

Hope this helps!

Thank you for the message!

Hello res,

I suppose that you are referring to the box block title. Please notice that the code depends on what kind of block you are using in the theme. You have to change the background color of this box. For more accurate code, please provide a link so I can inspect it closer.

Thanks.

Hello pixus,

Please try the code below and place it in Theme panel->Custom CSS area.

The code is ->

.single-product .product .summary .cart .button {
background: none #ff9500;
}
.single-product .product .summary .cart .button:hover {
color: #5e5e5e;
}

Hope this hleps!

Thank you for the message!

Hello imrantareen26,

Please check the settings from your wp panel->Disccursion, like this -> http://screencast.com/t/P5OCswfJP0Rp and also, for each post, like this -> http://screencast.com/t/DjEnf2s6 -> http://screencast.com/t/mFWnr8r8mX9

Hope this helps!

Thank you for the message!

Hello poiya,

Please try without your untested plugins and is your problem is still there after this advice, please let us know. I suspect this issue come from your untested plugins.

Thanks.

Hello quibresciaproject,

Unfortunately, our theme does not have such an option to add two ads for header section, sorry! Please notice that if you want to have this option you have to do some additional customizations through code. Also, please notice that is not a simple task and if you are not aware of the steps in this regard, please consider hiring a freelancer/developer to help you because we cannot provide customization services at the moment, sorry!

Thank you for your understanding!

Hello Vencko,

Unfortunately, our theme does not have such an option for your request, sorry! If you want to add some features in the theme and you are not aware of the steps in this regard, please consider hiring a freelancer or developer to help you because we cannot provide customization services at the moment, sorry!

Thank you for your understanding!

Hello trigrafik,

If you want to change the name of the theme, please check the general settings of WordPress and change from there, like this -> http://screencast.com/t/NdoQkPWR7j

Thank you for the message!

Hello Ronald_CompareWeb,

Please check the td_module_single_base.php and try to change the number of headings as you wish, like this -> http://screencast.com/t/srayFuAiozUh

Thank you for the message!

Hello alexdobert,

Unfortunately, Bbpress is not part of our theme folder, as Bogdan explained you above, sorry! Please check this folder -> http://screencast.com/t/nRB0IIGV. Here you can see all the plugins that come bundled with our theme. Please notice that we cannot provide support for this kind of plugin and I suggest you to address to the author’s plugin because he should be able to guide you in the right direction and this is not theme related, sorry!

Thank you for your understanding!

Hello benj0612,

Until now, we have not bad reports about this issue. Please ensure that you have followed all the steps for installing the Visual Composer. Also, please try to make a fresh install of the theme and then only install the visual composer version that comes with the theme. Please remove any other version from the plugins section (disable and remove) and then install it from here: http://screencast.com/t/DwZN21u0VR
Please let us know if you still have problems afterward and let us know when you have the theme active so we can inspect your website.

Thank you!

Hello MortimerJazz,

In principle, for post template style 1, the featured image is generated automatically and the thumb has 300*200px. Also, if you switch your post to the post template style 1, please check you post editor and if you want to wrap your text around the featured image you do not have this div -> class="td-paragraph-padding-1" Please try to delete and after check the result. Also, please do not forget to remove and this .
-> http://screencast.com/t/ZdMoW5Na5

Hope this helps and let us know how it goes!

Thank you for the message!

Hello beijaflor,

I have checked your website and I saw your twice images. You have this behaviour because your content begins with the same images that is set as featured image and the template displays automatically on the top of your post the featured image. I suggest you use other post templates that will no load the featured image on the top, like post template style 5.
For more information about these post templates, please consult our documentation here -> https://forum.tagdiv.com/post-templates-2/

Hope this helps!

Thank you for the message!

Hello Vittorio,

If you want to view this “map” you have to check your Theme panel, Excerpts section, like this -> http://screencast.com/t/rPlobN9e

Hope this helps!

Thank you for the message!

Hello manojkhatri,

If you want to have control to your ads size, please notice that you can set them from Theme panel, Ads area section, if you are using the Google Adsense and otherwise, you have to use the div’s method. For more information about this option, please check our documentation here -> https://forum.tagdiv.com/custom-ad-spots/ -> https://forum.tagdiv.com/using-other-ads/

Hope this helps!

Thank you for the message!

Hello manojkhatri,

For more investigation, please send us an email at contact@tagdiv.com with your log-in information (wp-admin) so I can further inspect the setup page. Also, please provide the link of this topic so we can know who you are and what the issue is.

Thank you for the message!

Hello Mayapur Voice,

Please notice that you can set this option from Social Counter, like this -> http://screencast.com/t/UyRPmtN7NE

Thanks.

Hello pixus,

Please provide your website URL and also the specific link where the button exist so I can further inspect it closer and so I will be able to provide a more accurate response.

Thank you for your understanding!

Hello newsblaze,

Unfortunately, our theme does not have such an option for what you want to achieve, sorry! Please notice that any option that is not contained by the theme and you want to implement it, you only accomplish if add it through the code and that thing involves custom work. At the moment, we cannot provide this type of services, sorry!

Thank you for the message!