Hello wash,

Our blocks are built of modules and in Theme panel->Exerps you can see which kind of modules are found in our blocks, like this -> http://screencast.com/t/qly1s0HKBdUq

Thank you for your message!

Hello wash,

This issue is known when using CDN or loading fonts from a different source.
Take a look at this: http://screencast.com/t/AMjW530CSH6 and this: http://screencast.com/t/dLjEUGGwQUZ
The solution to this issue is simple. You will need to add some code to your .htaccess file like this post suggests: https://forum.tagdiv.com/topic/strange-chinese-symbols-replaced-icons-and-arrows/

Thank you for the message!

Hello pedroreis,

I have checked your website and I saw that your Google Ads seem to work as expected -> http://screencast.com/t/kbEhi8PSic This kind of problem might be caused by the Cloudflare rocket loader and we recommend to be disabled…please consult our tutorial and make sure that you have respected these settings for the best result -> https://forum.tagdiv.com/cloudflare-cdn/ and also, please ensure that you have respected the Google Adsense policy.

Hope this helps!

Thank you for the message!

Hello OllieConnolly,

There is an option for it in Theme panel->Post settings, like this -> http://screencast.com/t/8q4mAfYqN8 and then you will have enabled only the comments from your plugin.

Thank you for the message!

Hello seosmart,

On our homepage are displayed the blocks and these uses some modules as you can see here -> http://screencast.com/t/LOvFYRIP The categories will be displayed only for category page and these modules can be set from Theme panel ->Categories, like this -> http://screencast.com/t/NrAHFbizA
For more information about blocks/modules and category, please consult our documentation here -> https://forum.tagdiv.com/block-settings-tutorial/ -> https://forum.tagdiv.com/how-category-settings-work/

Hope this helps!

If is not what you mean, please provide more details about your desired changes so I will be able to provide a more accurate response.

Thank you for the message!

Hello Maros K.,

Please try to disable all the active plugins, leave just Visual Composer and Speed Booster and check if your problem is still there. I have tested on my side with Speedbooster in active mode and everything seems to work as expected. It is possible that this issue will come from some interference between your untested plugins and speed booster plugin. Please try to enable your plugins one by one and try to find which is the plugin that could cause this problem.

Hope this helps and let us know how it goes!!

Thank you for the message!

Hello salimnazer,

If you want to remove the drop shadow below the Menu bar, you have to use a bit of CSS to hide it. Please try the code below and add it in Theme panel->Custom CSS area.

.sf-menu > li > a:after {
display:none;
}

The result -> http://screencast.com/t/3ox2zbwHY

Unfortunately, our theme does not have such a quick option for your desired search button. This request implies custom work. It is necessary to do some changes in code in order to implement the search button in your main menu bar. If you want to display more levels in our theme and you are not aware the steps in this regard, please consider hiring a freelancer/developer to help you because we cannot provide custom services at the moment, sorry!
For more references about this, you should find here -> https://wordpress.org/support/topic/search-bar-in-the-main-menu-or-in-a-container-div-containing-both-in-floats -> http://cyberchimps.com/guide/how-to-add-a-search-bar-to-the-main-menu/ or you can use some plugins with this functionality and see how it works for you.

Hope this helps!

Thank you for your understanding!

Hello MarStat,

I did more investigations and if you change your background-colo from the panel, you can use the body to claim your background ad from your plugin. Below I gave you an example with a background-image ->
http://screencast.com/t/ZI27oaysF5Z -> http://screencast.com/t/mjF2t0TSMh6 -> http://screencast.com/t/Tez4l7LzM

The code is ->

body {
background-image: url('http://www.gettyimages.ca/gi-resources/images/Homepage/Hero/UK/CMS_Creative_164657191_Kingfisher.jpg');
}

Hope this helps!

Thank you for the message!

Hello Nana,

You should try to find another plugin with this functionality and test them on your side and see how it works for you. You should check this list of these kinds of plugins -> http://screencast.com/t/WEFGCQHaGE

Hope this helps!

Thank you for the message!

Hello rcallejonvillalobos,

Normally the Envato policy allows using a theme only on one install. You can, however, use the theme on a sub-domain if you plan on creating a testing site, but if we are talking about totally different sites with different content, then only one theme per install is legally allowed: http://screencast.com/t/NqzloVgyUJB. In your case, it’s about the new web and you have to buy our theme again.

Hope this helps!

Thank you for the message!

Hello TheBlueSea,

If you have the ultimate version of the theme, please ensure that your child theme has the same version, otherwise, all the customizations from the child theme will not applied to the latest version of the theme. For each update, the child theme will be changed and you have to redo all the customizations from this file because the code will be overwritten.

For more information about creating child theme, please consult our documentation here -> https://forum.tagdiv.com/the-child-theme-support-tutorial/

Hope this helps!

Thank you for the message!

Hello mbm,

Unfortunately, our theme does not have such an option that gives you a modality to install demo manually but only automatically from the panel. -> http://screencast.com/t/WmiBtm4TQXyg All the demo’s contents are on our servers and does not exist separate files. Please notice that all contents will come bundled with our theme.

Thank you for the message!

Hello shalom,

For the beginning, you should install the demo content and take a look over this so you can accommodate with the functionalities and all the features that our theme have and then should try to create your own site as you wish. You can use the demo content to create your website but is not the best way to do this because if you want to disable the demo content, which is modified by you, you will lose all your changes.

Hope this helps!

Thank you for the message!

Hello Valera Perevozchikov,

Please make a request on our mail at contact@tagdiv.com and we will send you the Revolution Slider templates.

Thank you for the message!

Hello nicolai,

1)Am facut mai multe teste si intr-adevar este un mini bug cu header style-ul 8. Va rog sa folositi codul CSS de mai jos pentru a regla dimensiunea logo-ului pe bara sticky.

@media (min-width:768px){
.td-header-style-8 .td-affix .td-header-sp-logo img {
width:158px!important;
}
}

Rezultatul se poate vedea aici -> http://screencast.com/t/Sd6ZuX0kx

Am trecut aceasta problema pe lista noastra de revizuiri si vom tine cont de ea in viitoarele update-uri.

2)Pentru tipul de meniu din header style 12, culoarea care o veti seta in sectiunea ACTIV&HOVER din Theme panel se va aplica doar pentru efectul de Hover de pe link-urile din meniu si nu pe meniul in sine ->asa este conceput acest stil de meniu -> http://screencast.com/t/LEhK2wEJv2Wl
Daca doriti sa schimbati acel efect de pe meniul principal, trebuie sa folositi un pic de CSS pentru a schimba culoarea.

Codul este ->

.td-header-style-12 .sf-menu > .current-menu-item > a, .td-header-style-12 .sf-menu > .current-menu-ancestor > a, .td-header-style-12 .sf-menu > .current-category-ancestor > a, .td-header-style-12 .sf-menu > li > a:hover, .td-header-style-12 .sf-menu > .sfHover > a {
background-color: rgb(227, 27, 27) !important;
}

Rezultatul se poate vedea aici -> http://screencast.com/t/wyPXtnMz9ct

Multumesc pentru mesaj si o zi frumoasa in continuare!

Hello Adrianfalla,

I have checked your website and I saw that your comments come from other plugins and not come from our theme. Please notice that we cannot provide support for untested plugins. Please try to disable all the active plugins, except Visual Composer and install only the plugins that come bundled with our theme.
-> http://screencast.com/t/r0OeII6IEhV9

Thank you for the message!

Hello ROAN1975,

Q-translate X plugin seemed to be the closest and we could find to a working plugin but we cannot say for sure it will work 100% as we did not run a rigorous testing. You can try to troubleshoot it and disable all the plugins except Visual composer and Q-translate X to rule out any plugin conflicts. If you still cannot manage to get it working, then you will probably have to look for another translation plugin that works with our theme. Sorry for not having a precise answer. Maybe one of our users who have some experience with this plugin and our theme help you out.

Hope this helps!

Thank you for the message!

Hello ROAN1975,

This is a feature from WordPress and our theme does not influence this. You can try to use it.

Thank you for the message!

Hello Cristi990,

Toate setarile pe care le-ai facut raman memorate in baza ta de date si ele iti vor reaparea dupa update.

Multumesc!

Hello adriatikxhelo8,

It is important and necessary to make a backup when you do an important update like this, for a greater degree of safety.

Thank you for the message!

Hello adriatikxhelo8,

Yes, for each update, the child theme will be changed and also, you have to re-add all you old customization in the new child theme.

Thank you for the message!

Hello Cristi990,

Trebuie sa iti descarci noul Update de pe contul tau de Theme Forest si pur si simplu sa inlocuesti fisierele update-ului cu cele ale temei precedente si ar trebui sa functioneze. Pentru mai multe informatii detaliate foloseste si aceasta documentatie -> https://forum.tagdiv.com/how-to-update-the-theme-2/

O zi frumoasa in continuare!

Hello MarStat,

Unfortunately, this kind of plugin is not tested with our theme and we have no idea about the functionality of this plugin with our theme. We suggest using the inspector and check wich is the highest container of our theme -> http://screencast.com/t/qX0aP6Nzrd -> the highest container is td-outer-wrap For more information about our Background click Ad feature you can find in our documentation here -> https://forum.tagdiv.com/background-ad/ please check this tutorial and try adjusting your plugin to our theme. Please notice that we cannot provide support for untested plugins.
If you want to display more levels in our theme and if you are not aware the steps in this regard, please consider hiring a freelancer/developer to do this for your because we cannot provide custom services at the moment, sorry!

Hope this helps!

Thank you for the message!

Hello adriatikxhelo8,

Please notice that our theme has not been designed to work with full-width layout. Unfortunately, there is not a simple task to change the width of the site. Our theme layout is set it to 1164 px and I do not recommend to change this because the layout of the site will be broken. On your tablets and smartphones have the full screen because allow site width and for PC/Laptop where the width is more than 1164px will appear empty spaces.

Thak you for your understanding!

Hello mahmoudfathymohamed,

I have checked your website and the ads are displayed fine, as you can see in this screenshots ->
http://screencast.com/t/V5TASQs0RwA1 -> http://screencast.com/t/idQ3aULd2YV I have noticed that you have used Google Adsense and usually these kinds of Ads can generate empty Ads and this kind of issue do not comes from our theme. For more information about this problem, please contact Google Adsense because they should provide you a more accurate response. Please notice that our theme only show your Ad and do not create it.

Hope this helps!

Thank you for the message!