Hi,

If this is not a cache situation, then we’ll need to take a closer look, for this will need a temporary WP-Admin access. If you agree, please contact us via email at contact@tagdiv.com and provide temporary WordPress Admin access to the website so we can investigate the situation and determine the best course of action to resolve it.

Thank you!

Hi,
There is no need to make any edits in the theme or plugin files, the code can be easily set using tagDiv Composer on the homepage. Edit the homepage and you can set the shortcode directly in column text or text wit title elemets in the text zone – https://imgur.com/DSSni9j
Thank you!

Hi,

Yes, the theme has templates for emails that will be used, you can check all of them in our documentation from here – https://forum.tagdiv.com/tagdiv-opt-in-builder-emails/
Also, it is essential to use an SMTP to make sure that the emails will be delivered, because sometimes the theme and wordpress without a SMTP cannot deliver the emails
https://wordpress.org/plugins/wp-mail-smtp/

Thank you!

Hi,

This can be a cache situation. If you clear the cache, is this situation resolved?

Thank you!

Hi,

I have a few recommendations to help optimize your site’s performance:

Enable Object Caching: This can significantly improve load times by reducing the need for repeated database queries.

Cache on Flex Block Elements: As per the instructions here, activating cache for flex blocks can improve resource efficiency: https://forum.tagdiv.com/use-flex-blocks-cache-option/

Review Resource-Heavy Features: If you’re using the “Most Popular” feature, it may be consuming substantial resources. You can disable it by navigating to the theme panel here: – https://i.imgur.com/IgvZFub.png – https://i.imgur.com/wnBKD6r.png – https://i.imgur.com/Vms107h.png
Please note, it’s advisable to make this change after updating the sorting settings for the blocks.

Also, the best cache tested with our theme is WP Rocket, but there are other cache plugins that can be used, this differs from website to website and what settings are used. Most plugins provide sufficient options to control whether the cache should be used or not for specific sections/functions.

Thank you!

Hi,
Most of the time, this error occurs because an HTML tag was opened but not closed. Please check if you have added any elements using HTML tags and make sure they contain both the opening and closing tags (usually found in widgets).
Thank you!

Hi,

Please set the theme requirements as in our guide https://forum.tagdiv.com/requirements-for-newspaper/. After that, just make sure that you install the demo with content – https://forum.tagdiv.com/installing-demos/

Thank you!

Hi,

Thank you for taking the time to share all those with us.
I made a notice with those informations for our developers to check it and see if there is indeed a possible security vulnerability with that code.

Thank you!

Hi,
I just tried to access the website to see what the problem could be, but this seems to be under construction and I cna not check the problem. This situation is only on the homepage or is the same on articles, categories …?
Thank you!

Hi,
Using a single hero that will have multiple buttons and text is not possible, but what can be done is to use a row, and set in that row some inner rows to create the model you like, then in each column/inner column set the image button, text or directly the Image info box element, results – https://i.imgur.com/sO491fq.png
Thank you!

Hi,

So if Teads has a JS that needs to be set in the head, then this code should be set in the theme in this place – https://i.imgur.com/jFQ8zFY.png using script tags. Can you please provide some screenshots with the configurations you have now and a link where the ads should be displayed to check the problem that is caused?

Thank you!

Hello,

Unfortunately, there is no documentation showing all the theme blocks in parts; there are too many possibilities to be created with our theme flex blocks. You can even create your own modules using the module builder.

The flex blocks from the theme can be adjusted in many ways, and if you want, you can check some pre-made blocks that can be generated from the cloud. You can see them here – cloud.tagdiv.com/#/load/Blocks

Thank you!

Hi,

I totally understand how frustrating this is a 20–30 sec load time is definitely not normal, and we’ll get it faster.

Just to clarify: the Newspaper theme itself isn’t the main problem. A website’s speed depends on more factors working together:
Hosting: If the hosting plan is small or shared, it can limit performance. Upgrading to a stronger plan (for example, VPS or managed WordPress hosting) can make a huge difference.
Examples: SiteGround GrowBig / Cloudways / Hostinger Business.
Optimization & Cache: Make sure you’re using a good caching setup (like WP Rocket pro plugin or LiteSpeed Cache free/pro) and have images optimized (via EWWW Image Optimizer or Imagify).
CDN: Adding a CDN like Cloudflare or BunnyCDN helps load content faster worldwide.

Even the Newspaper can run under 3 seconds when these parts are properly configured.

Thank you!

Hi,
Elements that do not have those borders do not have options that can be manually adjusted per viewport and are automatically adjusted. If you try to adjust it for a device, it will be set the same for all devices.
Thank you!

Hi Roman,

I understand, unfortunately, for the moment, there is no solution, so everything has to be easy to be done.

Thank you!

Hi,

If you want to display all categories, then you can use the element Categories/tags list
– https://i.imgur.com/RIpXZJw.png remove the limit to let it empty and if you want you can also remove the counter.

Thank you!

Hi,
I’m glad that you managed to resolve it!
Have a nice day!

Hi,
The fix for the issue with the socials not appearing in the theme panel is to add the code from here https://pastebin.com/NEEaRN0j in the theme functions file. Then check in the theme panel to see if all the socials appear correctly. If they do, remove the code from the functions file. We can do this if you want, we will need admin login for the website and cPanel or FTP.
Or, wait a bit more time until we manage to release the new theme update which should fix the issue permanently.
We are very sorry for this inconvenience. Please let us know if you need help with it.
Thanks.

Hi,

The unique articles option can be enabled/disabled from the WordPress editor – https://i.imgur.com/GCZ5Ecp.png at the bottom is a “Page Template settings” – https://i.imgur.com/8DQGplk.png

Thank you!

Hi saniservice, please try using only tagDiv plugins! disable all othere plugins that are not part from the theme, is possible to have one interfering

Hi,

For each block that is not a loop you can use tagDiv Composer and edit it, select the block and check the filter tab, there you can set the taxonomy to filter the articles by that taxonomy https://i.imgur.com/WKH62Zz.png https://i.imgur.com/UVt0aVn.png https://forum.tagdiv.com/flex-block-settings-guide/

If you are using a category/taxonomy template, then you can use the loop element this will filter automatically the articles after the current category/taxonomy, or in case you are using a flex block use the special filters and choose the one according to the template, for exampl,e if it’s a categor,y select current category, if is a taxonomy, current taxonomy https://i.imgur.com/YJmtNZR.png

Thank you!

Hi,
Hello, unfortunately, I don’t know if there is such a request, but I will add it to the list now, and our developers will evaluate this requirement when they get to it.
Thank you!

Hi,

Most of the elements have a responsive version made, but it may be necessary to adjust the layout a bit, for example, each element has options that can be applied on the responsive version only and those options will have a border in front, like this (those without will change the layout for all devices) https://i.imgur.com/ECpngla.png

Thank you!

Hi,
This situation appears when the theme plugins are not installed/updated. Please go to Newspaper plugins and make sure that the theme plugins you had before the theme update are installed and activated, those should be: tagDiv Composer, tagDiv Cloud Library, in some cases, tagDiv Standard Pack. IN case that there are othere shortcodes appering after you activated those plugins, then please provide some screenshots with them.
Thank you!

Hi,
Please make sure that you have the latest WordPress version and the latest theme version, 12.7.1 and in case that the problem is still the same please install the plugin classic editor, this should resolve the problem https://wordpress.org/plugins/classic-editor/
Thank you!