Hi,

Users that do not extend their support period will only benefit from theme updates but they will no longer receive theme support, meaning answers from us. We have not implemented this yet, but it is planned for the future.

Thank you!

Hi,

If you want to have more control over category page you can use a category template from tagDiv Cloud Library and edit it with tagDiv Composer you can edit the template to make the category page to look like you want.

Thank you!

Hi,

Unfortunately we can not test all plugins/tools with our theme, sorry!
This is our list with tested plugins with our theme -> https://www.screencast.com/t/cmPkh9jba4sZ

Thank you for your understanding!

Hi,

Please make sure that you delete the current theme and set the new one ( please do not override the theme).
How to Update the Newspaper Theme for WordPress ->https://tagdiv.com/update-newspaper-theme/

Thank you!

Hi,

If you do not want to have sticky sidebar on your website all you need to do is to go in Theme panel> Theme settings > Smart sidebar -> https://www.screencast.com/t/mri6jRVds
Smart sidebar ->https://forum.tagdiv.com/smart-sidebar-2/

Thank you!

Hi,

If you want to edit the header you need to use the header manager and set a header from tagDiv Cloud Library.

The footer have some default templates -> https://www.screencast.com/t/mShaMP4H1H if you want to edit the footer with tagDiv Composer you need to set a footer page.
Footer templates -> https://forum.tagdiv.com/footer-templates/

Thank you!

Hi,

Please make sure that all the settings are like in our requirements, please follow the guide carefully
– https://forum.tagdiv.com/requirements-for-newspaper/
and please increase all requirements that are lower, and follow all steps.

Please make sure that you do not have a plugin conflict, please deactivate all non theme plugins, also if you are using child theme or cache plugin, please deactivate them, clear all cache and try again.

Thank you!

Hi,

Unfortunately I’m can not see your screenshot -> https://www.screencast.com/t/qurH8oRm9i5

The mobile theme is a plugin that provide you a better speed then responsive version of theme, but in order to achieve that speed you’ll need to create a new content for pages because in the most of cases those were made with builders ( tagDiv Composer, WPBakery ) and you need to use only the mobile editor ( you need to set the content for pages in mobile editor and this content will be display on mobile theme)
-> https://www.screencast.com/t/ebUIzt4se

If you want the responsive version and amp you should use this opinion -> https://www.screencast.com/t/jZct5ueBqOrb but if you have amp activate on pages you’ll need to create in Mobile editor a content for AMP version of page.

Also please check our documentation for Mobile Theme: Automatic Optimization for Mobile with Newspaper Theme -> https://tagdiv.com/mobile-theme-automatic-optimization-for-mobile-newspaper-theme/

I think that you are referring to those 3 blocks, for those you’ll need to have set seam feature posts (that have set feature category) -> https://forum.tagdiv.com/featured-posts-2/ -> https://www.screencast.com/t/QsJ6ppY4

You’ll need to add some post in feature category -> https://forum.tagdiv.com/featured-posts-2/ if you do not have this category you can create it, just make sure that you set the category name to be
Featured

Let me know if you have more questions!

Thank you!

Hi,

This problem was fixed, all you need to do is to go to themeforest and download the latest update of Newspaper v9.7.1 and replace the current one ( if you already have the v9.7.1 please get it again and replace it).

Thank you!

Hi @stuartmasson,

Please send us an email at contact@tagdiv.com and provide admin login, as well as cPanel or FTP if possible. We will take a look. Include a link to this topic in the email.

Thank you!

Hi,

First please check this topic -> https://forum.tagdiv.com/topic/important-new-update-newspaper-9-7/

Please make update to Newspaper v9.7.1 and make the update via FTP , first delete the current theme and after that drag the new one.
How to Update the Newspaper Theme for WordPress -> https://tagdiv.com/update-newspaper-theme/
This should solved your problem.

@MartinaSchneemayer send us an email at contact@tagdiv.com and provide admin login, as well as cPanel or FTP if possible. We will take a look. Include a link to this topic in the email.

Thank you!

Hi,

This is like is look for me in fire fox and chrome -> https://www.screencast.com/t/VZtRoiG3v

Thank you!

Hi,

Unfortunately I do not have access to your screenshots -> https://www.screencast.com/t/sAjm6SUig
Please make sure that you get the last version of Newspaper theme ( v9.7.1 ) and you update it like in our documentation -> https://tagdiv.com/update-newspaper-theme/ ( set the website in maintenance mode, delete the current theme, do not override it and set the new version of theme).

Let me know how it works!
Thank you!

Hi,

Most of the theme files were moved into the tagdiv composer plugin as per the requirements of envato: https://help.author.envato.com/hc/en-us/articles/360000472383-WordPress-Theme-Requirements.
We wrote an article on the subject here: https://tagdiv.com/updating-the-core-of-tagdiv-themes/
Moving forward with such requirements, a child theme will only work with functions.php, and style.css as there are very few files left in the main theme as envato requires all functionality to be added through plugins.

Sorry for the inconvenience and thank you for understanding.

Hi,

Usually is better to have some bigger images, in this way you’ll have beautiful thumbs, but these will still be crop.

For this will be more easy if you choose to use some flex blocks, these have more options -> https://www.screencast.com/t/ySnWPlF3BCb you can change the thumb or the width/height of image, you can change the place of meta info.

Thank you!

Hi,

Please make update to Newspaper v9.7.1 and make the update via FTP , first delete the current theme and after that drag the new one.
How to Update the Newspaper Theme for WordPress -> https://tagdiv.com/update-newspaper-theme/
This should solved your problem.

Thank you!

Hi,

I made some test and for me the is working good -> https://www.screencast.com/t/mB0AKh8bdov5

Please make sure that you do not have a plugin conflict, please deactivate all non theme plugins, also if you are using child theme or cache plugin, please deactivate them, clear all cache and try again.

Let me know how is works!
Thank you!

Hi,

If you want to get the page/post or category id all you need to do is to hover the title and you see the id in url link that appear in the left corner -> https://www.screencast.com/t/zDE50byPxsDM -> https://www.screencast.com/t/vFESYwVqz -> https://www.screencast.com/t/zFmRfmqRWA

Thank you!

Hi,

Please proved me a link to your website were I can inspect this problem on a post ( also please provide some details about the categories that you have set on that post and the category that is automatically add ).

Thank you!

Hi,

You need to use the above example to make only one row to be sticky when you scroll down will appear the sticky menu, then you’ll need to edit it with tagDiv Composer ( in your case you’ll need to remove one row ).

Thank you!

Hi,

Please check this topic about the update to Newspaper v9.7 -> https://forum.tagdiv.com/topic/important-new-update-newspaper-9-7/

Please update the theme via FTP, delete the theme from your website and drag the new one ( do not override the old files, delete them ).
-> https://tagdiv.com/update-newspaper-theme/

If there is still a problem let me know!

Thank you!

Hi,

Please make sure that you have installed the theme like in our documentation -> https://tagdiv.com/how-to-install-newspaper-theme/

Also please make sure that all the settings are like in our requirements, please follow the guide carefully
– https://forum.tagdiv.com/requirements-for-newspaper/
and please increase all requirements that are lower, and follow all steps.

Also you can check a similar topic -> https://forum.tagdiv.com/topic/trying-to-install-newspaper-theme/

Let me know the results!
Thank you!

Hi @doctorresidual,

Please provide some more details about the problems that you have, in this way I will be able to provide you a working answer.

Thank you for your understanding!

Hi,

1. If you want to import pages from tagDiv Cloud Library you need to import homepages, if you want to change the post templates you need to import single post templates ( you can not set a single post template content in a page ).
You can edit/build pages and template using tagDiv Composer.

2. You need to use the header manager and check the sticky menu, scroll until you see the sticky menu and click on logo -> https://www.screencast.com/t/o6Z8zoJoWbFY

Thank you!

Hi,

I checked your website, and is look like you set a menu for mobile -> https://www.screencast.com/t/qMRRcOwF9z

Also is look like your mobile version is displaying on desktop too, this is usually a cache plugin conflict, please deactivate all non theme plugins ( let only the plugins that have tagDiv in name ) , also if you are using child theme or cache plugin, please deactivate them, clear all cache and try again.

Also please check a similar topic about mobile theme -> https://forum.tagdiv.com/topic/some-pages-dont-work-on-mobile-devices/

Thank you!