Hi,

Unfortunately I can not check your website because is in coming soon mode
Please make sure that you have the latest theme version and all requirements are proper set -> https://forum.tagdiv.com/requirements-for-newspaper/

Thank you.

Hi,

I test again your website and indeed sometimes the infinite load do not work, is possible that some plugins to interfere with the theme.
Please make a test and disable all plugins that are non theme, clear all cache and try on mobile to see if the problem persist.

Let me know the results.

Hi,

Please add this custom css in Newspaper>Theme panel>Custom code>Custom css
@media (min-width: 1024px){
.td_block_11 .td_module_10 .td-module-thumb img{
height: 150px;
}
}
Results : https://www.screencast.com/t/vylvXV4Im

Thank you.

Hi,

Please make sure that the theme plugins are updated and activated
Also please make sure that you clear all cache, and if your image are not showing please deactivate lazyload

Most important, please be sure to check the updated theme requirements guide
– https://forum.tagdiv.com/requirements-for-newspaper/

Thank you.

Hi,

For link on title block please set a url title
https://www.screencast.com/t/QCly296HK9
Unfortunately WP Bakery do not have option for title background color, only if you chose to use custom css.

Thank you for your understanding.

Hi,

To fix this you have to add the following lines in the .htaccess file located in your website main folder
-> https://www.screencast.com/t/FswObjqqmr7

<IfModule mod_substitute.c>
SubstituteMaxLineLength 10M
</IfModule>

Thank you for your understanding.

Hi,

Send us an email at contact@tagdiv.com and provide admin login, as well as cPanel or FTP if possible. We will take a look. Include a link to this topic in the email.

Thank you.

Hi,

I think that you transform a template to a page ( you made a static template not dynamical ).

Please follow carefully the guide for
tagDiv Cloud Library plugin -> https://forum.tagdiv.com/tagdiv-cloud-library-plugin/

Thank you for your understanding.

Hi,

Please make sure that you have the latest theme version, the TagDiv Cloud Library was introduces in theme in version 8.8
https://www.screencast.com/t/EMx97ahj

Thank you for your understanding.

Hi,

Please set the image on full size
https://www.screencast.com/t/AwxCMwL9XF
https://www.screencast.com/t/QOl0sTvamMC
Is possible that you have set one of the thumb size

Thank you.

Hi,

Here is how I see your website -> https://www.screencast.com/t/VXhfZhVTxUr

Please make sure that you clear all cache (browser/host …), and if your image are still not showing please deactivate lazyload
https://www.screencast.com/t/bF11qPbEo

Thank you.

Hi,

Please provide a link ere a can find the problem with rounded corner on grid.

Here is the css for the space between blocks
@media (max-width: 767px){
.td_block_big_grid_fl_3 .td-big-grid-post-0,
.td_block_big_grid_fl_3 .td-big-grid-post-1 {
margin-bottom: 10px;
}
}
https://www.screencast.com/t/UlVdt7GA0

Thank you for your understanding.

Hi,

Most important, please be sure to check the updated theme requirements guide
– https://forum.tagdiv.com/requirements-for-newspaper/
Increase all the parameters if it’s the case.
WP_MEMORY_LIMIT try to increase it to a value of double you already have if possible.
https://www.screencast.com/t/sQswe1SWR

If there is still a problem, you can send us an email at contact@tagdiv.com and provide admin login, as well as cPanel or FTP if possible. We will take a look. Include a link to this topic in the email.

Thank you.

Hi,

Unfortunately there will be no update next week, sorry.

Some users recommend to test the new WordPress update on a local copy of the website, or testing environment, not the live website. This would be safer indeed.

Others will not make the update for the time being and prefer to monitor the developing situation, for example
– https://yoast.com/should-you-update-to-wordpress-5-0/
– https://wpml.org/2018/12/wait-before-updating-to-wordpress-5-0/

If you find any problems with the Newspaper 9.2 and WP 5, please let as know them.

Thanks

Hi,

Please make sure that the theme system status is configured as mentioned in the requirements guide. Please follow the guide carefully
– https://forum.tagdiv.com/requirements-for-newspaper/

Please make some tests activate only the theme plugins, clear all cache and try again, if the problem persist please change the theme with a default theme and see if the problem persist.

If the problem is still there please send us an email at contact@tagdiv.com and provide admin login, also cPanel or FTP if possible. Please include a link to this topic in the email.

Thank you for your understanding.

Hi,

In most cases the issue is caused by one of the cases below.

Could be caused by insufficient resources
– https://forum.tagdiv.com/requirements-for-newspaper/
In this case the hosting provider should be able to increase them.

Or it could be a security setting, module or firewall, as in this case where the theme panel was not saving any settings
– https://forum.tagdiv.com/topic/cant-save-theme-options-2/

Also if you use Wordfence try to set it on learning more
– https://www.wordfence.com/help/firewall/learning-mode/

If you already checked or tried these, we could take a look. Send us an email at contact@tagdiv.com and provide admin login, also cPanel or FTP if possible. Please include a link to this topic in the email.

Thanks

Hi,

Please check if the comments levels deep is set
https://www.screencast.com/t/AK2dRnfetab
https://www.screencast.com/t/Z7lY8YhL

Also it can be a plugin conflict, try to deactivate all plugins, clear all cache and try again.

Let me know the results.

Hi,

Please send us an email at contact@tagdiv.com with your log-in information (wp-admin) so we can further investigate it closer your setup page. Provide there the link to this topic so we can quickly identify you.

Thanks for the message!

Hi,

Please try to re-save the permalinks, go in Settings>Permalinks
https://www.screencast.com/t/mrI6iYKKONr5

Also make sure that the theme system status is configured as mentioned in the requirements guide. Please follow the guide carefully
– https://forum.tagdiv.com/requirements-for-newspaper/

Thank you for your understanding.

Hi,

If this is what you want to achieve https://www.screencast.com/t/jbkTMM6Wu
Please add the below custom css in Newspaper>Theme panel>Custom code>Custom css
.td-header-style-10 #td-header-menu {
width: 800px;
}

Thank you.

Hi @NBO Bangla,
Replay via this topic -> https://forum.tagdiv.com/topic/mobile-navigation-bar/

Hi @Diyar

You can try this fix
#td-mobile-nav {
position: fixed;
}
But also is possible to be others elements broken in RTL

Thank you for your understanding..

Hi,

Unfortunately the main design of theme can be change only with the header.
If you want different colors in function of page/category you’ll need to set some custom css

Please read this guide -> https://forum.tagdiv.com/create-custom-code-using-the-browsers-inspector/

Thank you for your understanding.

Hi,

I do not quite understand what you want to reset, if you want to reset the license key please read this topic -> https://forum.tagdiv.com/topic/change-licence/
If you want to reset the hole website You need to make a new clean install, you can try this on localhost or on sub-domain.

Thank you for your understanding.

Hi,

If I understand correctly you can not longer use tagDiv Slide Gallery, if is so please read this topic -> https://forum.tagdiv.com/topic/tagdiv-slide-gallery-gone/

Thank you for your understanding.

Hi,

Please make sure that the theme system status is configured as mentioned in the requirements guide. Please follow the guide carefully
– https://forum.tagdiv.com/requirements-for-newspaper/
https://www.screencast.com/t/ZvHNhdQI
Please increase more the wp_memory_limit

Also please make sure that your connection to the internet is good.

Thank you.