Hi,

Please contact us via email at contact@tagdiv.com and please provide wp-admin access and the license key. We’ll check it as soon as possible.

Thank you!

Hi ilouie,
The header on the mobile will disappear regardless of whether the one on the desktop is sticky or not because another header is used on the mobile version, which in turn may or may not be sticky.
Also, our theme offers the possibility to choose between 3 options for the mobile version: the responsive version of the theme, mobile theme plugin and mobile page template (these can also be used in combination) – https://www.youtube.com/watch?v=SpGkOnJeNZY
Thank you!

Hello bingetowntv, if you want us to help you please contact us via email at contact@tagdiv.com and please provide temporary wp-admin access and cPanel. We’ll check it ass soon as possible and will try to do all we can to fix it.
Thank you!

Hi,

This situation appears because the mobile theme plugin is enabled.
What you can do is use the Gutenberg editor and disable the mobile page on pages that you want to be the same as on the desktop, or disable the mobile theme plugin, and the responsive version will be used.

Thank you!

Hi nibbl,
This week there will be an update to the theme and there will also be an option to completely remove these banners.
Thank you for your understanding!

I understand what you mean, implementing the code is quite difficult, if you want to show an extra field, I suggest using this field – https://i.imgur.com/JEPMTRx.png and a flex block that can be set to look like block 7 – https://i.imgur.com/BO4iJlr.png

Hi,
The same purchase key can be used to activate your development copy and also the live version of your theme, so it can be used on 2 domains.
Thank you!

Hi,
Please try like this – https://i.imgur.com/VWmQktJ.png the results will be – https://i.imgur.com/MoYuhmH.png
I hope this will help you!

Hi,
You can enable/disable the sticky menu using the header manager – https://i.imgur.com/sn6BVIW.png or you can select the row that you want to become sticky and activate the sticky option for it -https://i.imgur.com/9nuSbub.png
Thank you!

Hello,

With our theme you have the possibility to use the layout from woocommerce or to use cloud templates for the shop, unfortunately I can’t tell you if it also works with other Woocomerce element customization plugins because I haven’t done tests with other plugins.

All cloud templates available for the shop can be added from here – https://i.imgur.com/puyrBcP.png and if you activate the tagDiv shop plugin in tagDiv composer, the elements for the shop will also appear – https://i.imgur.com/CPSAYWR.png – https://i.imgur.com/WoqJmLA.png – https://i.imgur.com/m3teHq7.png
As for the speed, I will have to perform some tests on the site to see what can be done to improve the speed and have favorable results.

Thank you!

Hello,

The tdc_dirty_content and _wpb_vc_js_status are some post meta -> https://i.imgur.com/3BU1HN8.png those are for the post view count you will have to activate the Ajax counter as you can see here: https://i.imgur.com/SQpaCUj.png
If you do not need the view post count and you do not have it on your website then you can remove those.
tdc_content is used for the content -> https://i.imgur.com/CbeSbnL.png this is not indicated to be removed.

Related to block 7, I don’t think I understood exactly what you want to display if this is an article or a CPT? We also recommend using flex blocks, they have options to be set to your liking.

Thank you!

Hi,
I tested the above code with this gallery – https://i.imgur.com/2pPxJx7.jpg and for this one, it’s working.
If you want to apply it on this one – https://i.imgur.com/X5llWsw.png then use this css:
.td-doubleSlider-1 .td-slide-item .td-slide-galery-figure a{
pointer-events:none!important;
}
I hope this will resolve the problem with bit galleries.

Hi,
So, that didn’t work.
If you wish, we can investigate the situation, so please contact us by email at contact@tagdiv.com and give us temporary access to the site. It also includes a link to this topic.
Thank you!

Hi,
Please try this custom css for pointer-event:
.td-doubleSlider-1 .td-slide-item .td-slide-galery-figure img{
pointer-events:none!important;
}
This code should be working.
Let me know the results!

Hello,
So do you use the mobile page template for mobile content, right? For this please make sure that you are using a cache plugin that has mobile cache support, if you are using the WP Super Cache, make sure it is set as in our guide – https://forum.tagdiv.com/cache-plugin-install-and-configure/
Thank you!

Hi,
Unfortunately, the only method to change that span on the latest articles element is if you modify the element in the theme files, the file path is: wp-content/plugins/td-composer/legacy/Newsmag/page-pagebuilder-latest.php
Thank you!

Hi,
I think that you are referring that images like this – https://i.imgur.com/7ziKIcH.png become like this – https://i.imgur.com/NyADKnY.jpg unfortunately, img-type elements can have their height adjusted according to their width, but not the other way around, a css to make this image appear normally would ruin the others.
Thank you!

Hi loog5566, unfortunately, there is no option for that. What can be done in this case is to use a redirect for those links, so the visitors will never arrive on them (for this can use a redirect plugin).
I hope this will help you!

Hello,
I checked the website and this seems to be especially on desktop – https://i.imgur.com/2rpz8z8.png – https://i.imgur.com/AuPQ3ta.png indeed, on mobile is slower than on desktop – https://i.imgur.com/adGinnG.png
Thank you!

Hi,
If you want to manually set them, then you can set it in the theme files, for this you can edit the post template (an example for post template 1 path – wp-content/plugins/td-composer/legacy/Newsmag/parts/single/loop-single-1.php) or the related articles block (path – wp-content/plugins/td-composer/legacy/common/wp_booster/td_module_single_base.php -https://i.imgur.com/0vVjTMR.png).
Thank you!

Hi,
From the tests we have done everything seems to be ok and we have not encountered any problems with WP 6.2
Thank you!

Hi,
I just did a test on my install and for me seems to be ok – https://i.imgur.com/SoT5TEm.png – https://i.imgur.com/wlYHqKx.png
Normally the button becomes available after you make some changes in the widgets if it is not working, the first thing that you should check is the plugins, to be sure that you do not have a plugin conflict.
Thank you!

Hi,
This depends on the elements you use for images and if those use the image or a thumb of it.
Can you please provide a link to your website to inspect it? In this way, we can provide further suggestions.
Thank you!

Hi asr9611 ,

The anchor for amp is displaying, what I do not see is the amp ad in the anchor ad – https://i.imgur.com/Aw0Qnit.png – https://support.google.com/adsense/answer/11418825?hl=en

Thank you!

Hi,
Normally, most of the time it is enough to use the default settings without changing them, therefore, the settings that are now should be fine.
Thank you!