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Calin
tagDiv Staff

Hi mediax,
Something is not correct there, the banners are small and are not looking like that, from what I see in your screenshot there is a problem, those should look like this – https://i.imgur.com/NXdsZxp.pnghttps://i.imgur.com/frui5ib.pnghttps://i.imgur.com/ehspNG6.pnghttps://i.imgur.com/LPlY6U5.png but not like this – https://i.imgur.com/nDkdDFZ.png
Most likely there is something interfering with the css in the theme, if you agree we would like to help you, for this you must contact us by email at contact@tagdiv.com and give us temporary access to investigate the problem

Calin
tagDiv Staff

To be sure that we are referring to the same problem, please provide a screenshot with the banners (they should be small and only in certain places).

In this case, I will tell you the places where the banners are located in the code so that you can comment/delete them
– wp-content/plugins/td-composer/legacy/common/wp_booster/td_js.php comment the code from function td_js_msg_3 – https://i.imgur.com/iEQVVzq.png
– wp-content/plugins/td-cloud-library/td-cloud-library.php comment the code inside the if – https://i.imgur.com/UWHUsZ7.png
– wp-content/plugins/td-subscription/includes/admin/templates/tds-settings-header.php comment the code – https://i.imgur.com/AHVx9Km.png
– wp-content/plugins/td-composer/legacy/common/wp_booster/wp-admin/panel/panel_core/td_panel_core.php comment this code – https://i.imgur.com/DKYmtni.png
– wp-content/themes/Newspaper/includes/wp-booster/wp-admin/tagdiv-view-header.php comment this code – https://i.imgur.com/7fHmBYv.png
I hope this will help you!

Calin
tagDiv Staff

I just did a new test and for me, the article in the preview appears ok. Maybe there is something extra involved.
If you are willing, we can investigate the problem and try to solve it as soon as possible, for this please contact us by email at contact@tagdiv.com and provide a temporary wp-admin and cPanel access.

Calin
tagDiv Staff

Hi,
If you agree, we can look and investigate the situation, for this you will have to make a backup of the website and contact us by email at the address contact@tagdiv.com and provide temporary wp-admin and cPanel access. Also include the link to this topic to identify you more easily.
Thank you!

Calin
tagDiv Staff

Hi latintrade, can you please contact us via email at contact@tagdiv.com and provide temporary wp-admin and cPanel access to investigate and see if we can fix the problem?
Thank you!

Calin
tagDiv Staff

Hi emerzlyakov,
Unfortunately, the screenshot you provided is no longer available.
Normally, the above problem should be resolved, I made some tests and for me, everything seems to be ok.
Do you have the last theme version? Also, if you are using a child theme, please check it with the main theme.
Thank you!

Calin
tagDiv Staff

Hello,
Indeed, for the moment the webhook URL and secret are not mentioned in our guide, like you said, this option has been added in the last update. We’ll update the documentation as soon as possible, until then, you can check this video, the settings should be similar – https://www.youtube.com/watch?v=zgtYJ-BvNpE
I hope this will help you!

Calin
tagDiv Staff

Hi mode8.jp, unfortunately for the moment there is no option for this, most probably it will be added in the coming update.
If you really need to remove it, then it can be done from the theme files, if you need it, please contact us via email at contact@tagdiv.com and please provide temporary wp-admin access, then we’ll safely remove them from the code.
Thank you!

Calin
tagDiv Staff

Hi Bennettheyn, can you please provide a link where I can inspect that button? In this way, I can see from where the code is coming and what code should be used to set it bigger and center.
Thank you!

Calin
tagDiv Staff

Hi,
The 404 page can be set from the theme panel – https://i.imgur.com/b8oHjrG.png if you have the tagDiv Standard pack and you want a standard template or using a cloud template from cloud templates – https://i.imgur.com/8jOIQVH.png
I hope this will help you!

Calin
tagDiv Staff

Hi mita,
I’m not sure I understood the question correctly. Why don’t we use or how not use any pagebuilder for posts?
Our theme actually uses a pagebuilder that applies to pages and templates, but not to create posts, only templates for them.
If this is not what you mean, please let me know!
Thank you!

Calin
tagDiv Staff

Hi,
If I understood correctly, the password reset option does not work, for that, you will have to use a plugin for sending emails, so the problem should be solved.
How to Fix WordPress Not Sending Password Reset Email
I hope this will help you!
Thank you!

Calin
tagDiv Staff

Hi hellocharlie,
For the moment there is no option to remove the banners, most likely one will be added in future updates of the theme.
For the moment the only way to remove it is from the theme and plugins files, if you really need to remove it, please contact us via email at contact@tagdiv.come and please provide temporary wp-admin access so we can login and safety remove the banners from the code.
Thank you for your understanding and sorry for all inconvenience that you have with those banners.

Calin
tagDiv Staff

Hi,
The problem is a bit more complicated, if you use a mobile page template, you must make sure that the cache plugin can generate cache for the mobile version separately (https://i.imgur.com/T11Hjj6.png) so that it can deliver the correct cache version on desktop and mobile. I see that the litespeed plugin is used, most likely the options in it also interfere with the positioning of the logo and the search element on the desktop.
Thank you!

Calin
tagDiv Staff

Hello,
That line of code is referring to WordPress code and it is related to exif_imagetype function – https://i.imgur.com/LBZNLO7.png
What I can recommend is to check this topic – https://wordpress.org/support/topic/finding-a-fix-for-the-exif_imagetype-error-in-wordpress/
Thank you!

Calin
tagDiv Staff

Hi,
I think you are referring to the arrow pointing left and right. They appear automatically in the sound menu and sub-menu items – https://www.wpbeginner.com/beginners-guide/how-to-add-navigation-menu-in-wordpress-beginners-guide/
For the menu colors, you can use the theme panel settings – https://i.imgur.com/ddkCp9n.png
Thank you!

Calin
tagDiv Staff

Hi,
From what I can see, you are using the mobile theme plugin, when this is used you need to have a cache that has mobile cache version – https://i.imgur.com/cPNYFsB.pnghttps://forum.tagdiv.com/cache-plugin-install-and-configure/
In case your cache plugin does not have this option you should disable the mobile theme plugin and use the responsive theme version.
Thank you!

Calin
tagDiv Staff

Hi,
Usually, on the page, the ad code is set manually in elements such as ad box, please edit the page and see if there are such elements on it.
Unfortunately, our theme does not have a very advanced system for ad, if you want there are specialized plugins that can not load the ad on selected platforms – https://www.wpbeginner.com/plugins/what-are-the-best-ad-management-plugins-and-solutions-for-wordpress/

Calin
tagDiv Staff

Hi,
If the page was created with Elementor, weren’t the ads also set with it? If not, most likely an auto ads code was used, and this may be set in the theme panel in the ads section – https://forum.tagdiv.com/newsmag-header-ads/
Thank you!

Calin
tagDiv Staff

If you want you can use the settings from these guides:
https://www.infophilic.com/get-almost-100-pagespeed-newspaper-theme/
https://www.andraware.com/wp-rocket-for-newspaper-theme/
I hope this will help you!
Also, you can try our guide with WP Super Cache – https://forum.tagdiv.com/how-to-make-the-site-faster/

Calin
tagDiv Staff

Hi MattiaVe ,
We think the plugin with the best results is Wp Rocket
used with the CDN.
Thank you!

Calin
tagDiv Staff

Hi iasgharalikhan,
I tested your website using the lighthouse and on a desktop, this looks good – https://i.imgur.com/6eXmrOu.png indeed on mobile the results are a little lower but also good – https://i.imgur.com/Wj7NC9z.png
What I can suggest is to use a cache plugin and possibly a plugin for css and javascript minification, you can try our guide from here – https://forum.tagdiv.com/how-to-make-the-site-faster/
I hope this will help you!

Calin
tagDiv Staff

Hi,
Most of the color options on that demo are using the general accent color from the theme panel- https://i.imgur.com/mSOzhX7.png
I hope this will help you!

Calin
tagDiv Staff

Hi eCronik, as I can see the results are ok for desktop – https://i.imgur.com/GmxWSgb.png and it is possible to need some more time to get new data for Core Web Vitals – https://i.imgur.com/4pPq4sq.png
Indeed for a good CLS this should be under 0.1 and now is 0.19, what I can recommend is to do a test without those social icons – https://i.imgur.com/lhZP8hG.png but according to the google speed results should not be a problem – https://i.imgur.com/I2MDeYR.png
Thank you!

Calin
tagDiv Staff

Hi Fatih Berkay,
Indeed the psd for doctors pro logo was not included in the package, this is because the text is set using tagDiv Composer, and only the icon has a psd.
You can get it from this link – https://we.tl/t-8vF4zQmDRS
Thank you!

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