Hi,
Can you please provide a few more details about what is happening when you try to use the license key?
You can contact us via email at contact@tagdiv.com and provide there the wp-admin access and the license key and all the extra details so we can investigate the problem.
Thank you!

Hi danna,
To can resolve this problem you need to contact us via email at contact@tagdiv.com and provide wp-admin access. We’ll investigate the problem and see what is happening and why you get that message, and we’ll implement a fix to resolve the situation.
Thank you!

Hello,
I see, what I can recommend trying is to do a test using only tagDiv plugins and see fi the problem still persists. In case you are using a child theme, then, please set the main theme and check if the problem persists.
If the problem persists, then please set the PHP to v7.4 and check it again.
In case the problem is still no resolved, then please contact us via email at contact@tagdiv.com and provide wp-admin and cPanel access. We’ll investigate the problem and try to resolve it as soon as possible.
Thank you!

Hi EWL_WEB, most of the time when this is happening something is interfering with the theme, most of the time is an object cache, but in other situations are extra plugins, extra code, and security settings…
We’ll like to investigate this problem, for this please contact us via email at contact@tagdiv.com and please provide wp-admin access and the license key, we’ll check it as soon as we can.
Thank you!

Hi tenaciously,
I see that you are using standard templates, therefore the links inside the articles will have the access color from the theme panel. Also, another one is the breadcrumb link. For standard templates there are no individual options that will apply only to those elements, so you need to use a custom css or to use a single post template from the cloud, this can be edited using tagDiv Composer.
For CSS you can try this one:
.single .td-crumb-container span, .single .td-crumb-container a, .single a {
color: #de12fe;
}
Just replace the color with the one you like and set the code in the theme panel > custom code> custom css
Thank you!

Hello,
The Newsmag theme is delivered only in a boxed version, therefore if you want to make the website wider you need to do it using custom CSS -> https://forum.tagdiv.com/create-custom-code-using-the-browsers-inspector/
Thank you!

Hi,
Unfortunately, for the moment there is no option to display ads inside the flex blocks , the only ad that can be set in the flex block is for the video popup -> https://i.imgur.com/5BmAQwe.png
About the ad box, indeed this has special options if you are using banners/images, but for AdSense code you need to use a specific code or using the settings from ads, for example -> https://wpadvancedads.com/disable-adsense-on-mobile-devices/
Thank you!

Hello,

@brain4web normally with margin auto left and right should center the element. Now if you have a row and this has only one column then please set the width and margins on the row not column.

@Viju please make sure that you have Newspaper v12.1 and please disable, delete and reinstall the tagDiv Composer from Newspaper > plugins.
Thank you!

If you want please try this custom css from here https://pastebin.com/CJmAVWTV
Set it in this place https://i.imgur.com/wpZKeq9.png and maybe it will resolve the situation with the adsense and background

Maybe only if you for it with a css, maybe you can change that 480px with in width: auto or width:100%

Hi,
There can be some plugins that are in conflict with the theme and is blocking it, for example security, maintenance plugins.
Also, in other situations there can be server restrictions.
If you want we can check this problem and let you know exact the situation, for this please contact us via email at contact@tagdiv.com and please provide temporary wp-admin access. We’ll check the problem and let you know from where is coming and hot it can be resolved.
Thank you!

Hi,
For the mobile version, I see that on the provided link it is an amp version, so the ads are set in those places -> https://i.imgur.com/nZhGHtV.png now, normally those should auto resized if the code do not have a fixed width, for example, 640px or 480px
Thank you!

Hello,
If you want we can take a look at this situation, for this will need wp-admin and cPanel access. Those can be provided via email at contact@tagdiv.com, but we can not promise that we can resolve the problem.
Thank you!

Hi,
For the mobile version do you use a mobile page template? or you use the responsive version? or maybe for some pages you are using the mobile page template and for cloud templates you are using the responsive version?
You can edit both of theme using tagDiv Composer -> https://prnt.sc/uePdV1qglrHJ -> https://i.imgur.com/pGXRtjA.png and responsive version -> https://i.imgur.com/iZdU8bO.png
Thank you!

Hi,

1. Interesting, if you agree, we can take a look at it and see what can be the problem, but for this will need wp-admin access. This can be provide via email in private.

2. That was only an example for how to edit the elements. Here is another example, to set the layout on full width, select the row and stretch it -> https://i.imgur.com/cP7JNh0.jpg -> https://forum.tagdiv.com/tagdiv-composer-tutorial/
Now to center an image you can simply set auto in the css tab for margin left and right.

Thank you!

Hi,
There are some settings that are not like in our guide because the mobile version is also displayed on desktop, please be sure that the WP Super cache it is set like in our guide -> https://forum.tagdiv.com/cache-plugin-install-and-configure/ also, please try a plugin to optimize the images, if you want you can try those mentioned in our guide -> https://i.imgur.com/k7fW5y1.png -> https://forum.tagdiv.com/how-to-make-the-site-faster/
I hope this will help you!

Hello metometo,
Please use only the flex blocks (the normal blocks are not rtl) elements in this way you’ll use the theme elements that can be customized. Also, please disable the tagDiv Standard pack plugin, in this way will remain only the elements that can be adjusted and you can use cloud templates, that can also be edited using tagDiv Composer.
Thank you!

Hi,
I understand, can you please do a theme backup and contact us via email at contact@tagdiv.com so we can investigate this problem? Normally, the Newspaper v12.1 has only some fixes.
Thank you!

Hello,
Unfortunately, there is no option to disable that lazy animation, but you can try this custom css:

Please set this code in this place -> https://i.imgur.com/wpZKeq9.png in this way the css will be loading in time to no longer see that animation.
I hope this will help you!

Hi,
If you want you can try the theme plugin -> https://forum.tagdiv.com/tagdiv-opt-in-builder/ -> https://i.imgur.com/O34DRAb.png
Thank you!

Hello,
What you can do is to connect via FTP or cPanel and rename the tagDiv Composer, after that the website will be accessible. To investigate and fix the problem you should contact us via email at contact@tagdiv.com and you’ll need to provide wp-admin and cPanel access. We’ll check it as soon as we can.
Thank you!

Hello,
Usually this situation appears when the theme is blocked by something, normally this is displayed in the browser console. Most of the time it is a security module from the host.
If you want we can check it for you, just let me know!
Thank you!

Update: the user that contacted us via email with the problem like the one you mentioned in this topic was caused by this -> https://i.imgur.com/436po3Y.png and it get resolved using this guide -> https://www.wpbeginner.com/wp-tutorials/how-to-fix-the-401-error-in-wordpress-solutions/
I hope this will help you to!

Hi,
I just checked on my website using more browsers and for me seems to be ok. Did you manage to resolve the problem? If not, then can you please try it in incognito or with a browser without extensions? It is possible that you have some extensions that are interfering.
Thank you!

Hi,
Indeed, the background should loading only after the website content is loaded. Also, there is a transition: opacity 2s effect set on it, so the loading appears like an effect -> https://i.imgur.com/C6Ss2jP.jpg
Thank you!