Hi,
If you tried with all theme plugins enabled and the problem is still there, then I think that it is possible that the shortcodes to be corrupted.
If the problem is only for the homepage, please check to see if you can use the page revision -> https://www.wpbeginner.com/beginners-guide/complete-guide-to-wordpress-post-revisions/
If the problem persists and you agree I will like to see what happened there, for this I will need wp-admin access, so please contact us via email at contact@tagdiv.com and please provide wp-admin access.
Thank you!

Hi,
I understand what you are saying, but unfortunately this cannot be done only with css, you need some functions in the back to do the filtering to be able to select more categories. This is already on our list and will be added in the next theme updates
Thank you for your understanding!

Hi,
I see. Can you please contact us via email at contact@tagdiv.com, please provide wp-admin access and include the link of this topic to can identify you. We’ll check the problem as soon as possible!
Thank you!

Hi digitalrecordtv, can you please provide a screenshot with the tag slug on flex block so we can make some tests (https://i.imgur.com/l1sLTJ1.png), for me everything seems to work, but maybe you have a different structure for the slug.
Thank you!

Hi,
It is looking like the featured image is not set or is not loading.
Right now I see that you are using standard post template 3 https://i.imgur.com/lZ2tLpW.jpg and this seems to be ok.
We recommend to use cloud templates not standard templates .
Thank you!

Hi,
Yes new demos have been added, but it will take a few more days until the cloud templates on them will be available on the cloud. For this, each demo must be broken into sections, these sections must be 1 to 1 with the demo and only then are uploaded to the cloud.
Thank you for your understanding!

Hi,
Can you please provide a link where I can inspect that space? Maybe it can be adjusted with some css.
Thank you!

Hi propagare, do you see any errors in console when you open the column text? Base on that message we see hat can be done. Sometimes it is from a code that sis set in htaccess, or security modules.
If you want you can contact us via email and we can check to see what it is blocking the column text to work.
Thank you!

Hi jjgantequera,
Do you have some errors in console? Or the theme panel is saved and after refresh the old settings are back? If is so then it can be from an object cache.
If you want you also can contact us via email and we’ll check the problem.
Thank you!

Hi,
This problem still appears if you install tagDiv Standard Pack plugin form Newspaper plugins ?
Let me know the results!

Hi dmxsta, I think you’re referring to a request that you’ve made, not the issue Alex reported. That was fixed!
Thank you!

Hi,
If you have multiple licenses, then you may have one account for each.
If you have already created the accounts, then you need to contact us by email at contact@tagdiv.com and tell us which account you want to remove and provide us with the licenses to make sure it is your account. After that that license for that account can be added the this one -> https://i.imgur.com/RQrvhd8.png
Thank you!

Hi dmxsta,
The reviews are still not working correctly even in the last version? There was some
extra code added for it.
Or maybe you are referring that you to display the rating to be 10/10 to no longer be until 5 stars. If is so, this is on our list and I hope that our developers will implement it soon.
All we can do is put the issues and requests on the list, from there the developers and the management decide what, how and when to do it.
Thank you for your understanding and sorry for any inconvenience!

I’m glad to hear that!

Hi,
This is because you have enabled the mobile theme plugin. What you can do is to set the mobile content in mobile editor, disable the mobile theme from that page or disable the mobile theme plugin. Her is our guide for mobile theme -> https://forum.tagdiv.com/mobile-theme-introduction/
Thank you!

Hi,
Pleas activate the theme plugins!
Make sure that tagDiv Composer, tagDiv Cloud Library are enabled! (you can install them from Newspaper > plugins)
Thank you!

Hi,
What I can suggest is first to make a full backup for your website and database and after that to update the theme (also, you can try first on staging or subdomain).
The theme should be updated via FTP, by replacing the old theme with the new one (replace not overwrite), in case that there are custom changes in the theme files, those will be lost.
After the theme is installed, please install the theme plugins: tagDiv Composer, tagDiv Standard Pack and the rest of the theme plugins that you had before the theme update (social counter, newsletter).
I hope this will help you!
Thank you!

Hi,
Please check this identical topic -> https://forum.tagdiv.com/topic/how-to-define-a-unique-template-category-in-the-ymag-menu/
Thank you!

Hi,
Please do not share your privet license key on forum!
I checked the key and this is valid and is working normal. Do you use some security plugins or object cache? Those are usually the situations when this problem appear.
If you want we can take a look at it, for this will nee wp-admin access. This can be provided via email at contact@tagdiv.com also please include the link of this topic to can identify you!
Thank you!

Hi,
The problem with the template is quite delicate, it would be easier if we had access to your website. Are background images on categories set in the theme panel -> https://i.imgur.com/sTdV1Zj.png

Indeed it seems to be a problem on the sticky menu, this problem persists if you use only the plugins in the theme, if yes, then please make a full backup for your website and please contact us via email at contact@tagdiv.com and please provide wp-admin access. We’ll check the problem. Also please include the link of this topic to identify you!
Thank you!

Hi,
That line of core it is related to the personal account for Instagram set in the theme panel -> https://i.imgur.com/NjmEvvp.png please remove theme from here https://i.imgur.com/Vi1REGD.png and see if the problem persists!
Thank you!

Hi,
Please understand us too. we are just the support team, we don’t implement fixes, these are made by the developers, and if the management decided not to continue with the standard template, it offered a solution to be able to have the same design on the cloud.
Please don’t think that’s how I or we decided (the support team).
Thank you for your understanding!

Yes, please provide some screenshot with the element that you want to change it and a link where I can inspect that element so I can make the css for the width.
Thank you!

Can you please set the logo for retina -> https://prnt.sc/YOTPFasYzRdW
After that clear all cache and try again.
Let me know the results!

Hi,
I think that this can be because you have some extra plugins or the code that was set in column text were you set the melodies, for me it is working just fine -> https://prnt.sc/OiTIuPXDVuWH
Please try this custom css
.mejs-container{
width: 100%!important;
}
Set the code in the theme panel > custom code > custom css
This should help you!