Hi socialengaged , I think that I know what the problem it is here, the theme that you are using it is a little different from the rest of them, this has for example in category cloud templates flex blocks that are not filtered after the current category and also the posts loop has an offset on it. What you need to do is to edit the cloud templates with tagDiv Composer and https://i.imgur.com/sjVxsSS.jpg and make sure that the big grid flex do not have any offset -> https://i.imgur.com/RMrE1ej.jpg then filter it after the current category https://i.imgur.com/qs4mrm0.jpg then the problem should be solved, or in case that you remove the category grid, select the post loop and remove the offset -> https://i.imgur.com/4F3J12V.jpg
I hope this will help you!
Let us know the results!

Hi nicholasyou, I think that Bettina was referring to this option -> https://prnt.sc/1quy9hk using that option you can set the categories ID that you want to display in that block (those can be get from here -> https://prnt.sc/1quyb95 if can check more details about the filter tab in our guide from here -> https://forum.tagdiv.com/flex-block-settings-guide/
I hope this will help you better!
Let us know the results!

Hi sygnumcode , most of those are referring to the images that should come with the pre-build website when you install it from our cloud, also when you upload cloud templates you make requests to our server.
Most of the time the images are set as background for mobile or desktop version, please check in them panel -> https://i.imgur.com/ClBjnGr.png
Thank you!

Hi,
You can reduce the margin from the mobile theme using a custom css like this one https://i.imgur.com/Nw3JGxR.png this code
.td-a-rec-id-header_mob {
margin-top: 6px;
}
Need to be set in the theme panel> mobile theme > custom code> css -> https://i.imgur.com/o0JHGkc.png
I hope this will help you!

Hi totojisic100k, I deo not know exactly if I understand correctly the question, do you want to remove the H1 from pages to can use it in other place ? If is so then it can be remove only manually from theme files. Normal our theme set the H1 for logo and for post/page title (on posts this system it is automatically, but on pages depends on the page template that you set). If you want to edit it, you can set a page template and edit that page template -> wp-content/plugins/td-composer/legacy/Newsmag/page-pagebuilder-title.php -> https://i.imgur.com/QN7Ummw.png (set a div or a p instead of H1).
I hope this will help you!

Hi totojisic100k, you need to select the row -> https://i.imgur.com/4UkWblj.png only the row that contains the columns can be deleted (a row it is made from columns at list one).
I hope this time I express myself better!

Hi,
If you want we can take a look at this problem, for this please make a full backup for your website and database and contact us at contact@tagdiv.com and provide wp-admin and cPanel access, also include the link of this topic and provide as many details and screenshots you can.
Thank you!

Hi GentlemanJack, we are sorry for the problems you are facing during the theme updates, can you please let us know some more details what article or layout you have after the theme update, pleas provide some screenshots and a link to the website and we’ll try to help you as better as we can.
Thank you for your understanding and sorry for those inconvenience!

Hi montreal22,
As I know one of my colleagues should reply to your emails. Maybe there were some technical problems, I’m sorry for those inconvenience! I contacted my colleagues and I let them know about this situation, and we’ll try to resolve it as soon as possible (today).
I’m sorry again, about this situation! I know it’s not pleasant when you depend on certain solutions and they don’t come on time!
I’m sorry again and as I said we’ll try to provide all the solutions and answers for all the problems and questions you emailed.
Unfortunately, we can not provide instant support, also we do not in weekend and sometimes do to height amount of work it also can take a longer time until we reply. Also please try to not reply multiple times in the topic if possible, this will only delay our response. Replying multiple times will refresh the topic date and move it to the back of the line, we answer from oldest to newest.
In case that you’ll still have problems and you’ll not be happy with the answers and results that we’ll provide, then I’ll understand you about deciding to request a refund.
Thank you for your understating and sorry for those inconvenience!

Hi shannbala, if you follow the steps provided by SVPrasad you certainly should get the desire answer, but in case that something is wrong or you have other questions, please let us know!
Thanks

Hi noutatearo, This can be done, but for this you need to manually edit the homepage every day and change manually the posts.
Unfortunately, the theme do not have an option for stick but those can be set using tagDiv Composer and adding the post id in blocks/grids -> https://prnt.sc/1qsjd0s
For the moment this is the only solution that can do what you need.
Thank you for your understanding!

Hi,
I think that for this you need to add a separate search, or change the search that the theme provides.
Now the easiest solution, as you said it is to add an widget in sidebar the add it with tagDiv Composer on your website. It is indelicate to use cloud template in this way you can set it anywhere on website, on header, sidebar, footer. -> https://i.imgur.com/mZqP1RR.jpg -> https://i.imgur.com/zQojeBJ.jpg
In some situations the code can be set directly in tagDiv Composer, in raw html -> https://i.imgur.com/4iEzPB1.jpg or in column text or text with title in code section -> https://i.imgur.com/u88UHh0.png
I hope this will help you!
Thank you!

Hi crodexter, to get a better speed on mobile version you can use the mobile theme plugin or the mobile page template.
Now when you are using the mobile theme plugin you must make sure that the cache plugin that you have, has an option for mobile version, if not then this will not work properly. We recommend to use WP Super Cache -> https://i.imgur.com/Q6IMysD.png, but there are more cache plugins that can be used.
Also if this is still not working, to make sure that it is or not a cache problem, please disable all cache that you use and try again.
Let me know the results!

Hi SAMYTHEBIGJUICY, the forum it is use for help using the theme -> https://i.imgur.com/wZu6RqR.png
So in order to can help you and provide a good answer we need as many details about the question that you have, also some screenshots or link if this is possible.
Normally, the pages can be edited using the theme builder, tagDiv Composer, with it you can add, remove and edit the blocks -> https://i.imgur.com/iIQV7t3.png also you can set it bet block/row using the css tab -> https://i.imgur.com/WxJQahK.png (I hope this will help).
Thank you for your understating!

Hi Chris Baird, for the moment the tagDiv Opt-In Builder do not ask for an email for approve when you click on submit button. For the moment this is only collecting the emails and it is store it on cooks to provide access to the post.
In the coming updates we want to improve it more, and maybe this will be one of the option that will be added.
Thank you!

Hi AppMobi,

Unfortunately, in those situations, those are the faster ways that the problems can be solved, also we do not know exactly what can be the situation, maybe some files are not installed (it can be blocked ) or some styles tot loaded correctly. For this the best way it is to inspect it, also you can provide a temporary access and remove after we check and fix the problem.

1. If you have the possibility to create a staging, then we’ll check only the staging and al changes will be done only there to prevent the problems on the main website.

2. If the problem is not present on staging, then most probably this is not from the theme and it is from some settings/ code … that were added on the main website and in this case the only solution is to check it ion the mane website, the first step it is to identify from where it is coming the problem, then how to fix it.

In case that you are using Cloudflare you need to make sure that this it is set exactly like in our guide https://forum.tagdiv.com/cloudflare-cdn/ only in this way we can be sure that the theme builder can work correctly.

Thank you for your understanding!

Hi khairuljf, unfortunately I do not have access to your website https://i.imgur.com/FM4Kff8.png also please do not share your private credentials on forum, because any member can see and access them.
I will try to explain for both of you how our theme is working.
When you are using a standard demo (not a pro pre build website), then the logo need to be set from theme panel> header -> https://i.imgur.com/SmZAAOA.png but in case that it is a pro pre-build website, then this need to be set using tagDiv Composer -> https://i.imgur.com/vCSd8jr.png also here it is a video tutorial that should help you -> https://www.youtube.com/watch?v=HXQQygkCCJo
Also make sure that you have those theme plugins enabled -> https://i.imgur.com/IYor1uJ.png
If you cached all those and the logo is still not change, please providing an working link to your website and also make sure that you do not have any plugins interfering with the theme.
Let me know the resulte!

Hi crodexter, thank you for adding this article for better understanding about the responsive wen version and adaptive web.
Have a nice day!

Hi Nagarig,
Now google improved those ads and now it can be more Easley implemented:
-> https://support.google.com/adsense/answer/9189557?hl=en
-> https://support.google.com/adsense/answer/9274643?hl=en
What you need to do is to add the code in ad box on homepage with tagDiv Composer -> https://i.imgur.com/82Z010x.jpg
I hope this will help you!
Let us know the results!

Hi sandrakaviah, using the child theme it is the only solution to not loose the changes after a theme update. Also I made some checks and for me the sidebar seems to de display just fine in the child theme, just make sure that you set those files -> wp-content/plugins/td-standard-pack/Newspaper/parts/single for single post templates, or if you want to use the default post style get the files from here wp-content/plugins/td-standard-pack/Newspaper/loop-single.php and single.php
I hope this will help you!

Hi,
If you are referring to this option https://i.imgur.com/FipKSwB.png this will be display only on some browsers because it is deprecate (the developers from fakebook are no longer updating the like button api), also another condition that this button to be display, it is that the user to be already logged on Facebook on that browser.
Thank you!

Hi pkovalev,
Unfortunately, our theme do not have this options, sorry!
I can suggest and workaround, but I do not know if this is a good idea. What you can do is to set the shortcodes from a block that it is set as you like in inline ads (in theme panel if you use standard template -> https://i.imgur.com/kVTXMKK.png) or in single poste template -> https://i.imgur.com/fUSfPht.jpg -> https://i.imgur.com/qo31j7d.png now to get the shorticode it is indicate to make a new page where the set only that flex block (it is recommended to use a flex bloc), then copy only the schortcode of that flex element -> https://i.imgur.com/7feY393.png -> https://i.imgur.com/s6xr9K7.png -> the results will be -> https://i.imgur.com/EOgBGqs.png
I hope this will help you!

HI itgrcapitallink, I remember there were a few users with this problem, unfortunately, I do not remember what was need to fix the problem (some updates, or removing some code, or options, I do not remember, sorry), but if you want, we can take a look, for this please make a full backup and contact us at contact@tagdiv.com and provide wp-admin and cPanel access and we’ll investigate the situation.
Thank you!

I’m glad that the problem have been solved!

Hi,
You can remove an empty column by removing the row, for this you can use the right click on the row https://i.imgur.com/PK5BSXD.png or you can drag and drop it in delete box -> https://i.imgur.com/zG0GIGs.jpg (please notice that the columns can not be deleted, only the rows).
Or if you want to reduce the number of columns, then you must change the row layout -> https://i.imgur.com/8rSTxMT.png -> https://i.imgur.com/kVAXCtp.png
I hope this will help you!
Thank you!