Hi,

This error happens due to a lot of possible reasons. Check the useful guide from here -> https://www.hostinger.com/tutorials/fix-sorry-you-are-not-allowed-to-access-this-page-wordpress#gref
Theme activation -> https://tagdiv.com/how-to-activate-the-newspaper-theme/
You can manually activate the Newspaper theme from here: https://www.screencast.com/t/EL4k48Lq

Let me know the results!

Hi,

If you are using the social counter, youtube videos or Instagram, make sure that you set in theme panel the api key -> https://forum.tagdiv.com/instagram-widget/ also for YouTube you need to use an api key too -> https://forum.tagdiv.com/youtube-api-key/ after that the social counter should work -> https://forum.tagdiv.com/tagdiv-social-counter-tutorial-2/
Also if you are using cache plugin, you need to clear all cache.

Let me know the results!
Thank you!

Hi,

Please provide some more details and some screenshots about the settings and the results you get.

Thank you!

Hi,

Please make sure that all the settings are like in our requirements, please follow the guide carefully
– https://forum.tagdiv.com/requirements-for-newspaper/
and please increase all requirements that are lower, and follow all steps.

Please make sure that you do not have a plugin conflict, please deactivate ALL plugins except tagDiv Composer, also if you are using child theme or cache plugin, deactivate them, clear all cache and try again.

If the problem still persist please check these guides for Generally 500 errors are internal server errors – https://www.wpbeginner.com/wp-tutorials/how-to-fix-the-internal-server-error-in-wordpress/
– https://wordpress.stackexchange.com/questions/312292/how-to-stop-a-500-error-on-the-wordpress-theme-folder
– https://wordpress.org/support/topic/google-search-console-reporting-a-500-error-on-my-theme-folder/
-> https://forum.tagdiv.com/topic/wp-supercache-causes-500-internal-error-and-cannot-deactivate/

Let me know the results!
Thank you!

If you have other questions, let us know
Have a nice weekend!

Hi,

So if the js is not working in column text, then you should set it in theme panel -> https://i.imgur.com/8QMXM8Q.png or if this need to be set in head or before end of body -> https://i.imgur.com/UoDfmsi.png

Thank you!

Hi,

For me this is displaying good ->https://i.imgur.com/NKSzIrF.png

Thank you!

Hi,

I think that you are referring on this option -> https://i.imgur.com/hkBB4BU.png thsi can be selected only if you remove the cloud template and you have the tagDiv Standard Pack plugin enable, unfortunately there is no option on cloud header, sorry.
I note it as a suggestion on our list.

Thank you!

I’m glad that I was able to help!
If you have other questions, let us know!
Have a nice day!

Hi,

You can use SEO Yoast to remove theme from indexing on Google -> https://i.imgur.com/ZI7HcMZ.png but the link must be public only on this way it can be apply on posts and categories.
One of the options will be to use some redirect plugins or something like that and redirect to homepage or somewhere else the link.

Thank you!

Hi,

If there is still a problem, please let us know!

Thank you!

Hi,

That blink is on our live websites too -> https://demo.tagdiv.com/newspaper/
I will as our developers about this problem, maybe they can find a solution.

Thank you for your understanding!

Hi,

If you have a sticky menu made with tagDiv Composer, then this should be display.
If there is still a problem,please provide me a link to your website and some more details.

Thank you!

Hi,

This is strange for me is displaying only this ->https://i.imgur.com/kndhMf4.png
If you want, you can send us an email at contact@tagdiv.com and provide admin login. We will take a look. Include a link to this topic in the email.

Thanks

Hi,

Here did you set the code ? because I can not find on your website.
The code will remove the click from images from Pinterest and Instagram but on main link you’ll be able to click -> https://i.imgur.com/jqOJbME.png -> https://i.imgur.com/wYr5M8j.png
Make sure that you set the code here -> https://i.imgur.com/SRyDEmv.png

Thank you!

Hi,

The Read More Button can be set on flex block 1 -> Read More Button and this will be display on each post in part, this button is not available on blocks/flex blocks.

Thank you for your understanding!

Hi,

You can use the licence only for one final/online product, for example if you want to change the domain you’ll need to remove the key from the first domain and after that you can use the licence for the theme on the new domain; for more details please check our documentation -> https://forum.tagdiv.com/newspaper-6-how-to-activate-the-theme/
-> https://themeforest.net/licenses/standard
-> https://themeforest.net/licenses/terms/regular
Let me know the message (please provide a screenshot) with what you get when you try to activate the theme.

Thank you for your understanding!

Hi,

You need to check the background image from theme panel -> https://i.imgur.com/pVPnINC.png or if you are using the mobile theme plugin https://i.imgur.com/HEDWYpe.png

Thank you!

Hi,

These are rare cases that need to be investigate in order to can provide an answer an solution.
We made more tests for this problem and we can not recreate it on our side.
If you want, you can send us an email at contact@tagdiv.com and provide admin login, as well as cPanel or FTP if possible. We will take a look. Include a link to this topic in the email.

Thank you!

Hi CardinalPoints,

Sorry we do not know what can be the problem since the plugin was not tested with our theme, sorry! We cannot provide support for untested plugins.
This is our list with tested plugins with our theme -> https://www.screencast.com/t/cmPkh9jba4sZ

Thank you for your understanding!

Thank you for sharing with us the results!
If you have other questions/problems, let us know!
Have a nice day!

Hi,

That is because you are using the mobile theme plugin, you’ll gain a better speed then responsive version of theme, but in order to achieve that speed you’ll need to create a new content for pages because in the most of cases those were made with builders ( tagDiv Composer, WPBakery ) and you need to use only the mobile editor ( you need to set the content for pages in mobile editor and this content will be display on mobile theme)
-> https://i.imgur.com/9d0UWLT.png

Also you can show the responsive version on mobile theme -> https://i.imgur.com/m0bVB5T.png you can check more details about mobile theme in our documentation -> https://forum.tagdiv.com/the-mobile-theme/ or if you want to have the responsive version only, you can use the amp option from mobile theme -> https://i.imgur.com/oofST3D.png (to use the mobile theme template on amp) or you can disable the plugin.

Also if you are using the responsive version and you have a pro demo install, then you have a cloud header this can be edited as in our video tutorial from here -> https://www.youtube.com/watch?v=HXQQygkCCJo

Have a nice day!

Hi,

Are you using mobile theme plugin ? if yes, please check this similar topic -> https://forum.tagdiv.com/topic/cells-bug-in-page/

If this is not what you mean, please provide me a link where I can inspect this problem.

Thank you!

Hi,

In Newspaper v10.3.3 was add a better support for WPML plugin ->https://i.imgur.com/vAjt3aG.png now you can set the header, footer, category and single template on each language in them panel, for this you need to use the translate for cloud templates -> https://i.imgur.com/Y99kgbB.png in this way on each language you’ll have only the templates made for that language, for example https://i.imgur.com/UJbzFFp.png -> https://i.imgur.com/TWZLxQZ.png -> https://i.imgur.com/CjsSkAC.png
You can duplicate a cloud template like this -> https://i.imgur.com/BLYyLc4.png after that you can edit it with tagDiv Composer.

The second method is the classic one using the strings translate, this is more harder -> you need to use the this option -> https://i.imgur.com/59kl17v.png in order to use the string translate, for example for the header -> https://prnt.sc/rumozl and in WPML String -> https://prnt.sc/rumqn5 then you need to set the id of the header you want to be set for that language -> https://i.imgur.com/ghCu54I.png -> https://i.imgur.com/UAgVTC6.png -> https://prnt.sc/rumrbd

Hope this will help you!
Thank you!

Hi,

I just checked your website and the images on mobile are look normal -> https://i.imgur.com/EXxpReZ.png

Thank you!