Hi,

If covid elements display 0 data:
To fix the covid counter you need to deactivate and delete tagDiv Composer plugin and install it again from Newspaper > Plugins -> https://i.imgur.com/3nvXhlS.png, after that clear all cache and the covid counter will work again after we’ll get data from the covid
api (it can take 1-2 hours).

If there is still a problem, you can send us an email at contact@tagdiv.com and provide admin login, as well as cPanel or FTP if possible. We will take a look. Include a link to this topic in the email.

Thank you for your understanding!

Hi usman,

The problem us fixed, you need to edit the homepage with tagDiv Composer, click on social icons and set the no-follow attribute -> https://i.imgur.com/DmFx6X4.jpg

Thank you!

Hi,

Please note that in order to tagDiv Composer work properly, you need to set the theme requirements as in our guide from here ->https://forum.tagdiv.com/requirements-for-newspaper/ also the WP Home URL and WP Site URL need to be the same -> https://i.imgur.com/AqmA6hi.png if these are different tagDiv Composer will not work.

Thank you!

Hi,

What you can do is to use a favicon -> https://i.imgur.com/SknTbsw.png with doubling size and check the results.

Hope this will help you!
Thank you!

Hi,

We recommend to use the analytics to see the real number of visitors on you website, this will display the correct data.

Thank you!

Hi,

1. In order to make the YouTube counter to work you need to set the api key in theme panel, also to make sure that there is no theme problems, you can disable and delete tagDiv Composer and install and activate it from here -> https://i.imgur.com/dPE3Azl.png -> https://forum.tagdiv.com/tagdiv-social-counter-tutorial-2/

2. If you set ads in theme panel and these are not displaying, most probably you are using a pro demo and you have single post template from tagDiv Cloud Library set on posts, if is so you need to edit it with tagDiv Composer -> https://i.imgur.com/lv0RUPC.png click on content and select the ads tab -> https://i.imgur.com/yID1fNz.png

Thank you!

Hi,

Please make sure that tagDiv Composer is activate ->https://i.imgur.com/6QxSll0.png, Make sure that you do not have a plugin conflict, please deactivate ALL plugins except tagDiv plugins, also if you are using child theme or cache plugin, deactivate them, clear all cache and try again.

Let me know the results!
Thank you!

Hi swolly,

The category template from cloud library can be set only on categories, you can not set a category template on author template, for this you need to import an author template -> https://i.imgur.com/sL0Itmg.png -> https://i.imgur.com/jc30w37.png

Thank you!

Hi,

The code in not set in the right place, you need to set it in theme panel -> https://i.imgur.com/niawh1k.png set the code here and check the results.

Hope this will help you!
Thank you!

Hi,

If you want to add that shortcode in some pages, then you can do it using tagDiv Composer, add a column text or text with title and set the shortcode in text area -> https://i.imgur.com/CSPcls9.png if this is not working, is possible to not be compatible with our theme.

On mobile the sidebar will appear at the bottom of the post.

Thank you!

Hi,

For this you need to check the background color https://i.imgur.com/iWoYhiQ.jpg -> https://i.imgur.com/zd8jnlL.png

Hope this will help you!
Thank you!

Hi,

1. For you in order to let a comment, you need to log in -> https://i.imgur.com/sk7fZq4.png if you do not want the visitor to log for comments, you can check these settings -> https://i.imgur.com/pQyWzMd.png

2. For High GTmatrix Rating you can use any theme, because the page speed of your website depends on how well your site is optimized, if you follow the steps which are presented in this tutorial here -> https://tagdiv.com/how-to-increase-page-loading-speed/ you’ll be able to increase the speed of your website.
Also you can check this similar topic for more solutions: -> https://forum.tagdiv.com/topic/optimize-script-to-improve-site-speed/ -> https://www.infophilic.com/get-almost-100-pagespeed-newspaper-theme/
– https://forum.tagdiv.com/topic/a-few-tips-for-newspaper-x-speed-high-cpu-usage-issues/
– https://tagdiv.com/how-to-increase-page-loading-speed/

Hope this will help you!
Thank you!

Hi,

For me the images are displaying correctly -> https://i.imgur.com/nfwdMfC.jpg
Most of this kind of errors are from untested plugins. Make sure that you do not have a plugin conflict, please deactivate ALL plugins except tagDiv plugins, also if you are using child theme or cache plugin, deactivate them, clear all cache and try again

Thank you!

Hi,

Make sure that you are using the last version of Newspaper theme, v10.3.2 also make sure that the YouTube api key is set -> https://forum.tagdiv.com/youtube-api-key/ also if you get the embed code from YouTube then the video will work, but if was something specific to the theme you had then is most probability to not work.

Thank you!

Hi,

If you are using the mobile theme plugin, you’ll gain a better speed then responsive version of theme, but in order to achieve that speed you’ll need to create a new content for pages because in the most of cases those were made with builders ( tagDiv Composer, WPBakery ) and you need to use only the mobile editor ( you need to set the content for pages in mobile editor and this content will be display on mobile theme)
-> https://i.imgur.com/9d0UWLT.png

Also you can show the responsive version on mobile theme -> https://i.imgur.com/m0bVB5T.png you can check more details about mobile theme in our documentation -> https://forum.tagdiv.com/the-mobile-theme/ or if you want to have the responsive version only, you can use the amp option from mobile theme -> https://i.imgur.com/oofST3D.png (to use the mobile theme template on amp) or you can disable the plugin.

Hope this will help you!
Thank you!

Hi,

This can be done only if you set an excerpt/length of words or letters for posts title and content https://i.imgur.com/a53B2U5.png -> https://i.imgur.com/4LWvCNt.png

Thank you!

Hi,

This is only a design issue, actually the plugin will be activate, but the status in not change in Newspaper plugins, this will be fix soon.
-> https://i.imgur.com/0VPlMh9.png -> https://i.imgur.com/Ui8GW9Z.png

Thank you for your understanding!

Hi,

If you are referring to live search, the php file is on this path -> wp-content/plugins/td-cloud-library/shortcodes/header/tdb_header_search.php if you are referring to normal search the file path is this one wp-content/plugins/td-cloud-library/shortcodes/search/tdb_search_form.php

Hope this will help you!
Thank you!

Hi,

Usually the “Invalid reply from server endpoint error” is caused by insufficient WP_Memory_limit, if you’ll set it to 256M, it should work -> https://i.imgur.com/Hjpd1Qk.png
Please make sure that all the settings are like in our requirements, please follow the guide carefully
– https://forum.tagdiv.com/requirements-for-newspaper/
and please increase all requirements that are lower, and follow all steps.
Also make sure that you are using https not http.

Let me know the results!
Thank you!

Hi,

Please make sure that all the settings are like in our requirements, please follow the guide carefully
– https://forum.tagdiv.com/requirements-for-newspaper/
and please increase all requirements that are lower, and follow all steps.

Make sure that you do not have a plugin conflict, please deactivate ALL plugins except tagDiv plugins, also if you are using child theme or cache plugin, deactivate them, clear all cache and try again.

Let me know the results!
Thank you!

Hi,

Please provide me the links to your website to can check the logo.
Also you can try with a different logo or if you are using a PRO demo (cloud header) you can use svg -> https://imgur.com/8pKFp1y

Thank you!

Hi,

I just make a test and for me is working -> https://i.imgur.com/wWBv3Cj.jpg -> https://i.imgur.com/fKODUeE.png but if you set a primary category -> https://i.imgur.com/E1XTx2d.png this will take the place of partner category -> https://i.imgur.com/0tQhaja.jpg

Thank you!

Hi,

Thank you for your kind words!

1. With our theme can set the reviews only for posts, you can not set it for the elements that are inside it, sorry!

2. You can set the color for smart list number if you are using a smart list from tagDiv Cloud Library, unfortunately the style can be change only with custom css.

Thanks.

Hi,

1. The comments can be close from backend individual on each post -> https://i.imgur.com/PlqVSH9.png or general for all posts -> https://i.imgur.com/hGJnszt.png

2. If you are not redirected to the exact place, then you can use the offset scroll -> https://i.imgur.com/zFAMY7N.png to adjust the distance.

Thank you!

Hi,

To make the slider on mobile full width please try this custom css -> https://i.imgur.com/vq6p2nR.png
.wpb_gallery .flexslider{
margin: 0px -20px;
}

Hope this will help you!