Hi loano1,

What Bogdan B. said our developers did, they added more options, indeed the smart list is not one of them, the reason was that the mobile theme will become to heavy and the speed will change a lot.

Thank you for your understanding!

Hi,

Yes, this is a new option added in our theme last week, the option is added in theme panel -> https://i.imgur.com/e5ojPjV.png and this will make the featured video , unfortunately for the moment is working only on featured image, as example you can check our demo from here -> https://demo.tagdiv.com/newspaper_covid19_news_pro/ -> https://demo.tagdiv.com/newspaper_covid19_news_pro/watch-10-days-later-what-italians-wish-they-had-known/
Unfortunately for the moment the documentation is not ready entirely, sorry for the inconvenience!

If there is something that you do not understand or you do not know how to do it, let us know and we’ll help you!

Thank you!

Hi loano1,

It looks that this thread was closed, I will open it again. In the meanwhile please use the responsive version for the posts that have smartlists, this option is in Gutenberg editor -> https://i.imgur.com/Xf5HuZB.png

Thank you for your understanding!

Hi,

That depends of the demo you are using, if is a standard demo with out cloud templates will be apply the settings from theme panel -> https://i.imgur.com/6rOZGA9.png if you are using cloud templates (PRO demo like in your case) then you need to use tagDiv Composer to edit the cloud templates and pages.

Hope this will help you!
Thank you!

Hi,

The shortcode will display all the countries that are infected, there is no option for this shortcode to filter the countries, also the table height need to be set without px -> https://i.imgur.com/hwRK8ED.png

Hope this will help you!
Thank you!

Hi,

That is because you are not using the responsive version of the theme, you are using the mobile theme plugin -> https://forum.tagdiv.com/the-mobile-theme/ if you want to have the same layout as on desktop you can use the mobile theme only for amp -> https://i.imgur.com/3ocYgUD.png or you can disable it.

Thank you!

Hi,

Please note that we take in order of time the topics ( time when was post the question ) and if you post/replay again in your topic the time will change and will be move to recent question, therefore the answer will be delay.

Unfortunately you can not make the popup modal to look in the exact same way using the theme options.
The background image can be set on Sign in/ Join popup from here -> https://i.imgur.com/VUW5zhj.png also the colors can be edited from here -> https://i.imgur.com/REChsLr.png

Hope this will help you!
Thank you!

Hi,

Most probably the warnings are caused by the code that you implemented, please notice that this is not covered by support -> https://forum.tagdiv.com/support-policy-2/

Warning: php_uname() has been disabled for security reasons -> https://wordpress.org/support/topic/warning-php_uname-has-been-disabled-for-security-reasons-2/
Warning Use of undefined constant ‘wp_enqueue_scripts’ ->https://localwp.com/community/t/get-warning-use-of-undefined-constant-wp-enqueue-scripts/12848

Thank you for your understanding!

Hi,

Please make sure that all the settings are like in our requirements, please follow the guide carefully
– https://forum.tagdiv.com/requirements-for-newspaper/ ->
and please increase all requirements that are lower, and follow all steps, also the wp_memory_limit it need to be more the 256mb because the WPML need it too, I think 512mb will be enough.

If there is still a problem, make sure that you do not have a plugin conflict, please deactivate ALL non theme plugins and WPML, also if you are using child theme or cache plugin, deactivate them, clear all cache and try again.

Let me know the results.
Thanks.

Hi,

I think that I make a mistake with the link, please provide me a link to your website and I will provide the right path where you need to make the changes, but note that these will be lost when you’ll make a theme update.

Thank you for your understanding!

Hi,

Is look that now the sidebar is working -> https://i.imgur.com/fRFDbGB.png

This massage “Please select tagDiv Builder Template from the theme panel or set a default templat” – please note that you are trying to edit a standard post template -> https://i.imgur.com/CNVPL9S.png with tagDiv Composer that is way you get that message, these post style can not be editable only pages and cloud templates, the templates that can be edited are highlight -> https://i.imgur.com/fKMCr8m.jpg and for pages will be like this -> https://i.imgur.com/RXWdUCO.jpg

Also now on this post https://www.oilfieldnow.com/oil-gas-international/column-opec-oil-deal-is/ you are suing a single post template from tagDiv Cloud Library.

Hope this will help you!
Thank you!

Hi,

If you are referring to theme elements, then yes, we have a demo where these are presented -> https://i.imgur.com/CvhbRNa.jpg -> https://demo.tagdiv.com/newspaper/ also some of there can be found in hour documentations from here :
-> https://tagdiv.com/category/documentation/
-> https://forum.tagdiv.com/newspaper-theme-documentation/

Hope this will help you!
Thank you!

Hi,

That depends of the demo you are using, if is a standard demo with out cloud templates will be apply the settings from theme panel -> https://i.imgur.com/6rOZGA9.png if you are using cloud templates (PRO demo) then you need to use tagDiv Composer to edit the cloud templates and pages, because these have set individual the accent color.
Also we answer to the other question too.

Hope this will help you!
Thank you!

We’ll investigate the problem as soon as possible!
Have a nice day!

Hi,

I think that you are referring to blockquotes, these are look different in backend, if is so, please provide me a link to your website and I will provide a solution for this.

Thank you!

Hi studio0101,

Did you change the category name in the code for example the “news” with one of your category, if yes and this is still not working, please provide me a link to your website and I will provide a better example.

Thank you!

Hi,

If you want to use widgets, you need first to create some sidebars where to set these widgets -> https://forum.tagdiv.com/sidebars-tutorial/ after you made the sidebars and you added the widgets, then you can display them in the theme, if you are not using a pro demo or cloud templates then, where you set the sidebar it will set the widgets ( for footer you need to set the widgets in footer 1-2-3 and use a footer style from 1 to 14). If you are using cloud templates you’ll need to edit theme, and set the widget sidebar and select from there the widget you want to display.

Hope this will help you!
Thank you!

Hi,

Unfortunately the Polylang was not tested with our theme, therefore we can not say what settings you’ll need to make in order to make the mobile theme menu to work with Polylang, maybe you can use the responsive version of the theme, is possible to be no problems with that menu.

Thank you or your understanding!

Hi,

What you can do is to regenerate the thumbs and check the results -> https://forum.tagdiv.com/thumbnails-fix-strange-looking-images-on-blocks/
Another thing that you can do is to use some flex block or a Big grid flex you have some more control over the featured image using this element -> https://i.imgur.com/9eZ0pJe.png -> https://i.imgur.com/HgOkyQp.png
If there is still a problem, please provide me a link!

Hope this will help you!
Thank you!

Hi,

Now the website is working normal, the only problem that is are the icons.
Is look that you have a problem with Access-Control-Allow-Origin (CORS origin)
-> https://i.imgur.com/NCcrvQn.png you can fix this by follow the steeps from this article -> https://crunchify.com/how-to-fix-access-control-allow-origin-issue-for-your-https-enabled-wordpress-site-and-maxcdn/

Also please make sure that you do not have a plugin conflict, please deactivate ALL plugins except tagDiv Composer, also if you are using child theme or cache plugin, deactivate them, clear all cache and try again.

Hope this will help!
Thank you!

Hi,

For the moment it will be alright to keep using WPBakery, but I can not say this for the future, but if you are using only this builder and tagDiv Composer will be activate only for theme functions and layout, then should be no problems.
Unfortunately you can not keep the theme functionality with tagDiv Composer, this is the core of the theme, sorry!

Thank you for your understanding!

Hi,

If all the settings are according to our guide https://forum.tagdiv.com/system-status-parameters-guide/ it may be a plugin conflict, please deactivate ALL plugins except tagDiv plugins, also if you are using child theme or cache plugin, deactivate them, clear all cache and try again.

Let me know the results!
Thank you!

Hi,

We’ll need to make some more investigation on this problem, therefore we’ll need access to your website, I think that the best way it will be to make a staging where to set a copy of your website and provide us access to it, you can send us an email at contact@tagdiv.com and provide admin login, as well as cPanel. We will take a look. Include a link to this topic in the email.

Thank you!

Hi,

If you have some questions or other problems with our theme, let us now!

Have a nice day!

Hi,

To avoid these problem you need to make sure that all theme requirements are set as i our guide -> https://forum.tagdiv.com/requirements-for-newspaper/and to make sure that you are using a good host that is not limited.

We will be able to provide a refund if you make a request here:https://themeforest.net/refund_requests/new

Sorry for the inconvenience!