Hi,

Please make sure that all the settings are like in our requirements, please follow the guide carefully
– https://forum.tagdiv.com/requirements-for-newspaper/
and please increase all requirements that are lower, and follow all steps.

Please make sure that you do not have a plugin conflict, please deactivate ALL plugins except tagDiv plugins, also if you are using child theme or cache plugin, deactivate them, also if you are using Cloudflare (CDN), make sure that is set as in our guide from here -> https://forum.tagdiv.com/cloudflare-cdn/ clear all cache and deactivate the cache plugins, after that check again.

How to Fix the Error Establishing a Database Connection in WordPress
-> https://www.wpbeginner.com/wp-tutorials/how-to-fix-the-error-establishing-a-database-connection-in-wordpress/
-> https://websitesetup.org/error-establishing-a-database-connection/
-> https://premium.wpmudev.org/blog/repairing-corrupted-broken-missing-files-databases-wordpress/

Hope this will help you!
Let me know the results!

Hi,
I’m glad that you sorted out the situation.
If you have other questions, let us know!
Stay safe!

Hi elsilenteonline@gmail.com,

If there is still a problem, you can send us an email at contact@tagdiv.com and provide admin login, as well as cPanel. We will take a look. Include a link to this topic in the email.

Thanks

Hi,

I’m glad for you, as I can see, you manage all the problems quite well.
If you are facing other problems, or you have some questions, let us know!

Stay safe!

Hi,

If there is still a problem, you can send us an email at contact@tagdiv.com and provide admin login, as well as cPanel. We will take a look. Include a link to this topic in the email.

Thanks

Hi,

I thick that you are referring on this -> https://i.imgur.com/burTJ4Y.png for this you need to edit the single post template with tagDiv Composer -> https://i.imgur.com/zZlN4mN.png and use a flex block 1 -> https://i.imgur.com/EzhVpfr.png in filter tab sect this -> and will filter only the posts from the current author -> https://i.imgur.com/f7A8DnE.png -> https://i.imgur.com/ixKW4zc.png there is no need for other settings.

Hope this will help you!
Thank you!

Hi,

Please notice that the mobile theme and amp will look different from the responsive version of your website.
Make sure that you do not have a plugin conflict, please deactivate ALL plugins except tagDiv plugins, also if you are using child theme or cache plugin, deactivate them, clear all cache and try again.
Also please provide some more details about the problem, the mobile menu is not open? please provide me a link where I can check it.

Thank you!

Hi,

I’ll make a suggestion to our developers to add an option for this.

Thank you!

Hi,

You can translate that from here -> https://prnt.sc/rv7lon you need to search for view.

Hope this will help you!
Thank you!

Hi,

The social counter should be updated once at 3 hours, but you need to remove the fix count, also in some cases with some cache plugins it can take some more time.

Thank you!

Hi,

Please make sure that you make the update as in our guide from here -> How to Update the Newspaper Theme for WordPress -> https://i.imgur.com/Wc9gdoG.png

If you want to edit the footer cloud template, then you’ll need to edit it from a page, for example, you can edit the homepage, click on edit with tagDiv Composer -> https://i.imgur.com/uweNRrc.jpg after that go down to the footer end edit it how you want (now you can customize the the whole web-page from fronted).

Hope this will help you!
Thank you!

Hi,

The option for theme update was added only in Newspaper v10.3.1 you’ll need to make this time the update via FTP and after that you’ll be able to use the option from theme panel.
How to Update the Newspaper Theme for WordPress -> https://tagdiv.com/update-newspaper-theme/

Thank you for your understanding!

Hi,

I made a custom css, is not so professional, but it should work -> https://i.imgur.com/5oV1cQN.png it will be apply on all links that contain that word (redaktion) inside an author box, apply the code on more authors like this -> https://i.imgur.com/wSaxpBv.png -> https://i.imgur.com/BIKMljc.png
.single .author-box-wrap a[href$="/redaktion/"],
.single .author-box-wrap a[href$="/luis-holuch/"]
{
display: none;
}
Unfortunately this is all I can do, hope it will help you!.

Thank you!

Hi,

I just checked these pages with my mobile and these are steel not displaying the responsive version, make sure that you disable the mobile theme on these pages, also the options for disable the mobile theme is only in Gutenberg editor.
If there is still a problem with these pages, you can send us an email at contact@tagdiv.com and provide admin login, as well as cPanel. We will take a look. Include a link to this topic in the email.

Please note that we offer support only on forum and email.
Also please notice that the pages speed optimization is not covered by the theme support, if you want us to optimize your website, you can make a request here -> https://tagdiv.com/web-development-services/ and one of our developers will check your website.

Thank you for your understanding!

Hi,

If you are referring to this -> https://i.imgur.com/vYnONVS.png this is the new option added in our theme fore videos, when you click on title you’ll be redirect to the post, when you click on the video this will be display in a popup, the settings for this option can be found in theme panel > https://i.imgur.com/6okm4DF.png
Also I remove the credentials from the topic.

Thank you!

Hi,

Please send us an email at contact@tagdiv.com and provide admin login, as well as cPanel. We will take a look. Include a link to this topic in the email.

Thanks

Hi,

Please make sure that all the settings are like in our requirements, please follow the guide carefully
– https://forum.tagdiv.com/requirements-for-newspaper/
and please increase all requirements that are lower, and follow all steps.
Make sure that you do not have a plugin conflict, please deactivate ALL plugins except tagDiv plugins, also if you are using child theme or cache plugin, deactivate them, clear all cache and try again.
If the problem persist, please provide me a link to your website.

Thank you!

Hi,

Please send us an email at contact@tagdiv.com and provide admin login, as well as cPanel. We will take a look. Include a link to this topic in the email.

Thanks

Hi,

Indeed WPML plugin is quite complicate.
In order to use the string translate, for example for the header -> https://prnt.sc/rumozl and in WPML String -> https://prnt.sc/rumqn5 then you need to set the id of the header you want to be set for that language -> https://i.imgur.com/ghCu54I.png -> https://i.imgur.com/UAgVTC6.png -> https://prnt.sc/rumrbd

Thank you!

Hi,
I’ll try to solve the problem as soon as possible!
Thank you for your trust!

Hi,

Please send us an email at contact@tagdiv.com and provide admin login, as well as cPanel. We will take a look. Include a link to this topic in the email.

Thanks

Hi rnbjunk,

Please provide some more details about the onesignal, this appear on desktop but on mobile not? if yes, please provide me a link where I can check it.

Thank you!

Hi,

Indeed on mobile theme plugin this is the way that is working the smart list, I note it on our list for improvements.
Also if you want you can use the responsive version of that post using this option from Gutenberg editor -> https://i.imgur.com/aCvU3x6.png -> https://forum.tagdiv.com/the-mobile-theme/

Thank you!

Hi,

The popup video ad can be set on flex bloc -> https://i.imgur.com/p03VYDU.png also for the problem with the video when you scrolling, make sure that you do not have a plugin conflict, please deactivate ALL plugins except tagDiv plugins, also if you are using child theme or cache plugin, deactivate them, clear all cache and try again.

Thank you!

Hi,

Yes, the header templates is available only on some elements, not for all of them, but there is a single title that can be use if you want -> https://i.imgur.com/d9Xxo5k.jpg
The background color and font can be set individual using tagDiv Composer -> https://i.imgur.com/YV9QRCh.png -> https://i.imgur.com/miKzn5G.png the theme panel settings will not apply on this, sorry!

Thank you!