Hi,

Unfortunately I do not know, for this you need to make a request here -> https://tagdiv.com/premium-customization-services/

Thank you!

Hi,

Please provide some screenshots with the settings you have made in this way I can recreate on my install to check if there are some problems.

Thank you for your understanding!

Hi,

This can be caused by some plugins or host restriction, for me is working -> https://i.imgur.com/rgqFZAW.png

Thank you!

Hi,

Please note that the post styles -> https://i.imgur.com/Io0O6mN.png can not be edited using tagDiv Composer, only single post templates from tagDiv Cloud Library.

Thank you for your understanding!

Hi,

We have already approved the refund!

Have a nice day!

Hi,

Please make sure that you are using the latest theme version, Newsmag v4.9.2 -> https://tagdiv.com/update-newspaper-theme/
If there s still a problem, please provide some screenshots and some more details.

Let me know the results!
Thank you!

Hi jarajto_pl,

As I can see you are using the Newspaper theme, not Newspaper theme, you post in the wrong forum, this one is for Newspaper -> https://forum.tagdiv.com/forum/newspaper/

Also the menu is not translate from theme panel, you need to translate/change it from Appearance> Menus -> https://i.imgur.com/ILFMVhh.png -> https://i.imgur.com/99AJu0U.png also the elements from homepage can be edited using tagDiv Composer.

Hope this will help you!
Thanks.

Hi,

As I can see you are using a cloud header from tagDiv Cloud Library, so this have set an ad or row for ad, in order to remove it, you need to edit the header using tagDiv Composer -> https://i.imgur.com/GYGE7ZL.jpg -> the header should look like this -> https://i.imgur.com/JVJq9X2.jpg or this -> https://i.imgur.com/H1W0u16.jpg and if there is no add set -> https://i.imgur.com/Qr1OCcT.jpg then will be display a line -> https://i.imgur.com/QvAVJMY.png if you do not want to set ads and you only want to remove that line, you can use the right click to delete thee ad box-> https://i.imgur.com/hgWadmG.jpg after that will remain a row win empty column, use the right click on it too -> https://i.imgur.com/DxYMxQm.png the results -> https://i.imgur.com/lULcoNF.jpg

Hope this will help you!
Thank you!

Hi,

If you are referring to the amp menu, then you need to know that the mobile theme plugin that you are using with amp plugin will provide a better speed then responsive version of theme, but in order to achieve that speed you’ll need to create a new content for all pages, because in the most of cases those were made with builders ( tagDiv Composer, WPBakery ) and you need to use only the mobile editor -> https://www.screencast.com/t/ebUIzt4se

Since Newspaper v9.7.4 you can show the responsive version on mobile theme -> http://prntscr.com/oh6r2s you can check more details about mobile theme in our documentation -> https://forum.tagdiv.com/the-mobile-theme/ or if you want to have the responsive version only, you can use the amp option from mobile theme -> https://i.imgur.com/n7fEXCy.png (to use the mobile theme template on amp) or you can disable the plugin.

The trending now section at the top of the homepage on mobile can be achieve only using the responsive version for that homepage or if you disable the mobile them plugin.

Hope this will help you!
Thank you!

Hi,

Unfortunately our theme do not have this option, in order to achieve this you’ll need to use a plugin for ads.

Thank you fro your understating!

Hi,

I just checked your website and I can not find the difference, please provide some screenshots, in this way it will be more easy to find the problem.

Thank you for your understanding!

Hi,

Yes, that’s right, we’re glad the problem was resolved!
If you have other questions related to our theme, just let us now!

Have a nice day!

Hi,
This problem has been forwarded to a developer who will inspect and resolve the issues.
Thank you!

Hi,

In order to have control over the meta description you can use the Yoast SEO plugin:
-> How to create the right meta description -> https://yoast.com/meta-descriptions/
-> Yoast SEO assessment: Meta description -> https://yoast.com/wordpress/plugins/seo/meta-description-length-check/

Hope this will help you!
Thank you!

Hi,

As long it’s working, I think that this is the best solution.
If you have other questions related to our theme, just let me know!

Have a nice day!

Hi,

We recommend to use Font Awesome 4 Menus to add icons, here is our documentation about this plugin:
How to add an icon in menu -> https://forum.tagdiv.com/how-to-add-icons-in-menu/
Here is the list of icons for this plugin: -> icons
Also you can check this similar topic -> https://forum.tagdiv.com/topic/font-awesome-pro-5-icons/

Hope this will help you!
Thanks

Hi,

That line can appear if you have something set in theme panel> ads> header ads -> https://i.imgur.com/6WuFrl0.png please check that zone and let me know the results!

Thank you!

Hi,

In did there are some resource that you need in order to do not have problems with theme, for example our theme request 256MB wp memory, WordPress recommendation are the same, all plugins that you have installed needs memory, even the cPanel need memory.
Please make sure that all the settings are like in our requirements, please follow the guide carefully
– https://forum.tagdiv.com/requirements-for-newspaper/
and please increase all requirements that are lower, and follow all steps.
Here are some similar topics:
-> https://forum.tagdiv.com/topic/my-website-is-using-full-hosting-resources/
-> https://forum.tagdiv.com/topic/prea-mult-ram-ocupat-la-fresh-install-fara-alte-pluginuri/

Hope this will help you!
Thank you!

Hi,

The background image set in them panel -> https://i.imgur.com/oKUewzf.png also you need to check the background color, make sure that you clear that color -> https://i.imgur.com/eC7r5lx.png because this will overwrite the image.
If there is still a problem, Make sure that you do not have a plugin conflict, please deactivate ALL plugins except tagDiv plugins, also if you are using child theme or cache plugin, deactivate them, clear all cache and try again.

Let me know the results!
Thank you!

Hi,

Make sure that you do not have a plugin conflict, please deactivate ALL plugins except tagDiv plugins, also if you are using child theme or cache plugin, deactivate them, clear all cache and try again.

Also please provide some more details, what parts you can not edit, also some screenshots will be very helpful.

Let me know the results!
Thank you!

Hi,

The Google fonts Style should be in theme panel -> https://i.imgur.com/GXAZWPA.png please make sure that you have the tagDiv Composer activate -> https://i.imgur.com/hz9fdjD.png if there is still a problem, you can send us an email at contact@tagdiv.com and provide admin login, as well as cPanel. We will take a look. Include a link to this topic in the email.

Thank you!

Hi,

The top bar is not displaying on mobile devices, if you want to display it, then you need to use a custom css like this one -> https://i.imgur.com/USvbDwa.png
.td-top-menu-full {
display: block;
}
The code need to be set here -> https://i.imgur.com/t6jN3id.png

Thank you for your understanding!

Hi,

Please make a full backup to your website and database and send us an email at contact@tagdiv.com and provide admin login, as well as cPanel. We will take a look. Include a link to this topic in the email.

Thank you!

Hi,

Sorry, this is my mistake, the social id is using only for social counter for the social network, you need to copy the full url (with https) -> https://i.imgur.com/ZDsJhqL.png -> https://i.imgur.com/NfYMcSv.png -> https://i.imgur.com/jkSSywP.png if you set it without https will not work -> https://i.imgur.com/wr9GiXk.png -> https://i.imgur.com/BMAkJr8.png

Thank you for your understanding!

Hi,

This is a mega menu with subcategories, you can achieve a menu like this using our documentation from here -> https://forum.tagdiv.com/mega-menu/

Hope this will help you!
Thank you!