Hi!

Please make sure that you do not have a plugin conflict with untested plugins, please deactivate all non theme plugins, also if you are using child theme please set the main theme, clear all cache and try again.

Let me know the results!
Thank you!

Hi,

If you’ll like some custom work then you can check our services from here -> https://tagdiv.com/premium-customization-services/ also for the guidance on theme features and settings, fixing reported bugs / issues and product related questions or issues you can write us here on the forum or at contact@tagdiv.com

Thank you!

Hi,

Unfortunately we do not have a menu like that, indeed the mega menu can be made only from categories, if you want to have some specific posts, then you can make a category and set it on mega menu and remove it but you can use a header from tagDiv Cloud Library and build with tagDiv Composer a menu like that, set a row like this -> https://i.imgur.com/TJUWFWv.png add a menu -> https://i.imgur.com/Uvtt0y5.png select a menu -> https://i.imgur.com/bRHR55z.png (the icons on menu can be set as in our documentation from here ), also on mega menu -> https://i.imgur.com/thvBews.jpg also the elements can be order by name or id -> https://i.imgur.com/C84JS7Q.png results will be -> https://i.imgur.com/epxAo4S.png you can make some more adjust from the menu settings.
Unfortunately this is the only way you can use our mega menu, sorry!

Hope this will help you!
Thank you!

Hi,

Indeed the “edit” on hover appearing for me too (the link is not working, you get a 404 ), from what I know in the most cases this is a cache problem, please deactivate all non theme, also if you are using child theme, clear all cache and try again.

Please check for your cache. We recommend using the WP Super Cache: https://forum.tagdiv.com/cache-plugin-install-and-configure/

Let me know the results!
Thank you!

Hello!

Please make sure that you do not have a plugin conflict with untested plugins, please deactivate all non theme, also if you are using child theme, clear all cache and try again.

Let me know the results!
Thank you!

Hi,

in order to edit the Fast News header you’ll need to import it from tagDiv Cloud Library and edit it with tagDiv Composer, click on the background color of the header and check in the header menu zone in css tag and change the color overlay -> https://i.imgur.com/rnNXdw7.jpg

Thank you!

Hi,

The mobile version is look like that because you have the mobile theme plugin that provide you a better speed then responsive version of theme, but in order to achieve that speed you’ll need to create a new content for pages because in the most of cases those were made with builders ( tagDiv Composer, WPBakery ) and you need to use only the mobile editor ( you need to set the content for pages in mobile editor and this content will be display on mobile theme)
-> https://www.screencast.com/t/ebUIzt4se

Since Newspaper v9.7.4 you can show the responsive version on mobile theme -> http://prntscr.com/oh6r2s you can check more details about mobile theme in our documentation -> https://forum.tagdiv.com/the-mobile-theme/

Thank you!

Hi,

Please make sure that you do not have a plugin conflict with untested plugins, please deactivate all non theme/tested plugins, also if you are using child theme, clear all cache and try again.

Please make sure that all the settings are like in our requirements, please follow the guide carefully
– https://forum.tagdiv.com/requirements-for-newspaper/
and please increase all requirements that are lower, and follow all steps.

Let me know the results!
Thank you!

Hi

Please provide some screenshots with the settings you’ve made for the ad and a link where I can inspect this add, in this way I will be able to inspect the situation and provide an working answer.

Thank you for your understanding!

Hi,

Please make sure that you have the latest version of Newspaper theme, 10.3 also if the problem persist, please deactivate the cloud template, delete it from plugins and reinstall it from Newspaper > plugins.

Let me know the results!
Thank you!

Hi,

Each post style/template use a thumb dimension, this thumb is made by cropping the featured image
As I can see now you are using the post style 6 -> https://i.imgur.com/Yn8i9G5.jpg also the gallery seems to work just fine -> https://i.imgur.com/RygIQL4.jpg just make sure that you are not using some plugins that interfere with the gallery functions.

Thank you!

Hi,

Usually this issue is related to a firewall or security module which blocks admin-ajax.php request. Please verify the console for error while saving the settings on the Theme Panel, usually it displays a 403 or 404 error, if you have these errors, you will have to contact your host and let them know that your admin-ajax.php is blocked either by firewall or the security settings.
If you don’t use a security plugin, please ask your host about this, maybe you have a security module which blocks this.
If you use a plugin like Wordfence please set it in learning mode.

Let me know the results!
Thank you!

Hi,

Please make sure that all the settings are like in our requirements, please follow the guide carefully
– https://forum.tagdiv.com/requirements-for-newspaper/
and please increase all requirements that are lower, and follow all steps.

If there is still a problem, you can send us an email at contact@tagdiv.com and provide admin login, as well as cPanel or FTP if possible. We will take a look. Include a link to this topic in the email.

Thank you!

Hi,

If you get the theme from themeforest then the licence key should be removed only if you uninstall a demo -> https://i.imgur.com/nF9sPKs.png, if you install directly a different demo -> https://i.imgur.com/RiPzp0q.png, then the key will not be removed.

Thank you!

Hello !

Admin-ajax are the requests that go from the theme to your database. Pagination, any modification, a lot of elements will require admin-ajax. You could remove the ajax categories from here in order to reduce your request: https://www.screencast.com/t/GCHF9zjVpy

Thank you !

Hi,

Unfortunately for the moment the theme do not have an option to create your own header template and saved it, you can save only the full element -> https://i.imgur.com/alCb9ha.jpg

Thank you for your understanding!

Hi,

This are WordPress functions,, if you want to change the search results you can use this guide from here -> https://wpsites.net/wordpress-tips/exclude-pages-posts-categories-from-search-results-in-wordpress/ this should help you to achieve what you need.

Let me know the results!
Thank you!

Hi,

Usually the “Invalid reply from server endpoint error” is caused by insufficient WP_Memory_limit, I’ve set it to 256M, now it should work -> https://i.imgur.com/Hjpd1Qk.png
Please make sure that all the settings are like in our requirements, please follow the guide carefully
– https://forum.tagdiv.com/requirements-for-newspaper/
and please increase all requirements that are lower, and follow all steps.

Thank you!

Hi,

Please notice that we take in order of time the topics ( time when was post the question ) to answer the question, and if you post/replay again in your topic the time will change and will be move to recent question, therefore the answer will be delay.

Please check our documentation for theme activation -> https://tagdiv.com/how-to-activate-the-newspaper-theme/

However if you should decide that the theme is not suited for your website, we will be able to provide a refund
– https://themeforest.net/refund_requests/new

Let me know the results!
Thank you!

Hi,

Please provide me a link where I can check this problem, in this way I will be able to provide an working answer.

Thank you for your understanding!

Hi,

So you want to make a post for each celebrity and add these elements -> https://i.imgur.com/nzvutVj.png you can use a list -> https://i.imgur.com/heep7ov.png and you can add some icons as for menu https://forum.tagdiv.com/how-to-add-icons-in-menu/

Thank you!

Hi,

The menu on mobile should by uncollapsed by default-> https://i.imgur.com/Iqbw85W.png only on amp version this is collapsed -> https://i.imgur.com/0NksT5y.png

Thank you!

Hi,

Please check on incognito mode, also if you are using some cache plugin, make sure that you clear all cache.
If there is still a problem, please provide me a link where I can check the Google Fonts – Roboto.

Thank you!

Hi,

This can be achieve using custom code, you can inspire from here -> https://www.w3schools.com/howto/howto_css_modals.asp the code can be set in text mode inside the posts or in Wp editor text on tagDiv Composer.

Thank you!

Hi,

Please make sure that you do not have a plugin conflict with untested plugins, please deactivate all non theme/tested plugins, also if you are using child theme, clear all cache and try again.

If there is still a problem, you can send us an email at contact@tagdiv.com and provide admin login, as well as cPanel or FTP if possible. We will take a look. Include a link to this topic in the email.

Thank you!